Ashleigh Winter
Tauranga,BOP
Summary
Organized and reliable professional with diverse experience in retail, cosmetics, hospitality, and medical administration. Proven ability to manage complex schedules and provide high-level administrative support while delivering exceptional customer service. Strong time management and multitasking skills demonstrated through balancing work and family responsibilities. Passionate about psychology, mental health, and law, with a desire to take on roles with greater responsibility and impact.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Skin Centre Tauranga
01.2024 - Current
- Managed multiple doctors' schedules, optimizing time allocation for appointments.
- Delivered exceptional customer service by effectively liaising with patients and staff.
- Maintained accurate medical records while handling sensitive patient information discreetly.
- Assisted in training new staff on administrative procedures to improve operational efficiency.
- Coordinated patient scheduling, check-in, check-out, and billing payments seamlessly.
- Verified patient insurance, demographic, and health history to ensure current information.
- Facilitated completion of necessary medical forms and documentation for patients.
- Upheld strict confidentiality of patient information, adhering to HIPAA regulations.
Counter manager for CLINIQUE
Life Pharmacy (Bayfair)
01.2021 - 01.2022
- Conducted skin profiling to provide tailored product recommendations.
- Managed stock levels and executed ordering processes efficiently.
- Achieved monthly sales targets for assigned counter responsibilities.
- Executed wedding and ball makeup applications for diverse clientele.
- Designed and maintained attractive product displays to enhance customer experience.
- Cultivated strong customer relationships through personalized service.
- Facilitated over-the-phone sales to increase revenue and client engagement.
Personal stylist
Repertoire
11.2017 - 01.2021
- Delivered personalized styling recommendations to elevate client experiences.
- Executed upselling strategies to maximize revenue and sales opportunities.
- Managed retail opening and closing procedures to ensure operational efficiency.
- Conducted till operations, ensuring accurate cash handling and accountability.
- Designed and maintained engaging floor displays to attract customer attention.
- Oversaw merchandising collection to enhance product presentation and visibility.
- Provided one-on-one styling consultations, tailoring services to individual client needs.
KILT
- 01.2018
- PRIOR TO 2018
Counter Manager Lancôme
Life Pharmacy Bayfair
2022 - 2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Collaborated with team members to improve overall store performance and achieve targets.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Conducted regular staff training sessions for product knowledge and sales techniques.
Education
Diploma in Health Science
Toi Ohomai Institute of Technology
Tauranga Skills
- Schedule & Calendar Management – Experienced in coordinating multiple schedules, appointments, and deadlines with accuracy and attention to detail
- PA / Administrative Support – Provided high-level support to doctors and teams, including correspondence, reminders, and document management
- Time Management & Multitasking – Ability to prioritise competing tasks effectively, managing workload efficiently under pressure
- Software Proficiency – InDC, MedTech, Microsoft Word, Excel, Outlook, spreadsheets, and other relevant programs
- Customer Service & Client Relations – Strong interpersonal skills developed through retail, cosmetics, and hospitality roles; able to handle sensitive situations professionally
- Communication Skills – Clear, empathetic, and professional communication with staff, clients, and stakeholders
- Team Coordination & Supervision – Experience leading small teams and guiding staff in daily operations
- Problem-Solving & Initiative – Anticipates scheduling conflicts and resolves issues quickly and effectively
- Task completion excellence
- Resilience and work ethic
- Psychology and mental health advocacy
- Legal process support
Hobbies and Interests
- Psychology & Mental Health – Passionate about understanding people and wellbeing.
- Law & Legal Processes – Interested in supporting legal and administrative environments.
- Fitness & Running – Committed to regular running and personal health.
- Reading & Self-Education – Enjoys learning about mental health, personal growth, and life skills.
- Family & Community – Engaging in activities that support family and community wellbeing
Awards
NZ Diploma in health science level 5, First aid cert 2021, Sales certificates, $1000 + awards for outstanding sales achievements
Computers
- Proficient in Microsoft Word, Excel, Outlook, and spreadsheets
- Experienced with InDici and MedTech for scheduling and administrative tasks
- Skilled in electronic record management, data entry, and maintaining accurate confidential information
- Quick to learn new software and adapt to different digital systems
- Confident in troubleshooting minor technical issues and optimising workflow efficiency
Timeline
Medical Receptionist
Skin Centre Tauranga
01.2024 - Current
Counter manager for CLINIQUE
Life Pharmacy (Bayfair)
01.2021 - 01.2022
Personal stylist
Repertoire
11.2017 - 01.2021
KILT
- 01.2018
Counter Manager Lancôme
Life Pharmacy Bayfair
2022 - 2023
Diploma in Health Science
Toi Ohomai Institute of Technology