Ashley Bibi
Auckland,AUK
Summary
I am dedicated and passionate about Customer Services roles, as well as being committed and hardworking. I have a very bubbly personality. My work history has included working at Fisher & Paykel, focusing very much on customer service. I thrive on meeting deadlines, multitasking, and taking on challenges. I enjoy the results that can be achieved as a team and look forward to meeting new people. I would appreciate the opportunity to work and enhance my skills within your company.
Overview
17
17
years of professional experience
Work History
Promotions Outbound Coordinator
Fisher & Paykel Appliances
East Tamaki
12.2015 - 10.2024
- Processing extracts (bank payment spreadsheet & pdf) for all markets - USA-NZ-AU and process extracts for prezzy card NZ
- Setting up Global registration ques for new promotions
- Processing registrations claims for all markets - USA -AU-NZ- Accounts, calculating amounts to ensure it adds up to finalise claims to approve
- Checking tax invoices to ensure information matches the claim registration and investigate any registrations that may appear fraudulent
- Daily delegating ques/task to the team
- Monitor incoming registrations and cases
- Answering phone calls and email queries regarding promotions
- Dealing with customer escalations
- Validating serial numbers for appliances
Retail Assistant
Exquisite Creation
Auckland, AUK
06.2014 - 01.2015
- Maintained tidy and organized store environment to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Balanced and organized cash register by handling cash, counting change, and storing coupons
Receptionist
Academy New Zealand
Auckland, AUK
03.2013 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Maintained confidentiality of information regarding clients and company
Room Attendant
Novotel Hotel Green Lane Ellerslie
Greenlane, AUK
02.2008 - 10.2009
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Responded to guest requests for assistance, toiletries, and personal care items
- Inspected guest rooms to replenish soap, paper towels and toiletries
- Used chemicals by following safety protocols and procedures to avoid burns and injuries being the OSH representative of the department
Education
Diploma - Business Administration
MIT
Manukau, NZ01.2015
Certificate - Business Administration
MIT
Manukau, NZ06.2014
Certificate - Business Administration
MIT
Manukau, NZ01.2014
Certificate - Beauty Consultancy
MIT
Manukau, NZ02.2012
Skills
- Good Time Management Skills
- Organization Skills
- Team Player
- Good Communication
- Reliable
- Positive Attitude
- Customer service
References
Barbara McNamara, Previous Team Leader at Fisher & Paykel, 0211-972-020
Adele Pauline: Colleague, Fisher & Paykel Appliances - 0220-294-625
Timeline
Promotions Outbound Coordinator
Fisher & Paykel Appliances
12.2015 - 10.2024
Retail Assistant
Exquisite Creation
06.2014 - 01.2015
Receptionist
Academy New Zealand
03.2013 - 11.2013
Room Attendant
Novotel Hotel Green Lane Ellerslie
02.2008 - 10.2009
Diploma - Business Administration
MIT
Certificate - Business Administration
MIT
Certificate - Business Administration
MIT
Certificate - Beauty Consultancy
MIT
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