Ashley Brown

Since finishing at Air New Zealand in 2016 to have my first born. I have now three children AJ (8years old) Jordan (5 years) and Brooklyn (3 years) and have been a stay at home mum for 8years.

I started as a Wellington Cabin Crew Member on the Domestic Boeing 737 fleet.

I then transferred to Midhaul Auckland Base. I worked on the 767 and the A320 Airbus.

I then was trained on the 787 aircraft and stayed there until my pregnancy in 2016.

I represented Air New Zealand at a promotional event in Sydney with Rob Fyfe.

• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Relayed updates and information to passengers after confirming key details with pilot.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Answered passenger questions and provided solutions to issues arising during flights.
• Resolved passenger conflicts and medical emergencies during flights.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Ensured safety and comfort of customers onboard aircraft.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

• Entered and maintained departmental records in company database.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Generated reports to suggest corrective actions and process improvements.
• Collected, arranged, and input information into database system.
• Processing the Agents listings and collaborating the property press booklet.
• Gathered, organized and input information into digital database.
• Answered reception telephone calls and directed through to the Real Estate agents.
•