Ashley Chu
Summary
Experienced in guest-facing roles and fast-paced service environments, with strong communication skills and a reliable, hands-on approach. Currently holding a New Zealand Working Holiday Visa with full work rights. Seeking an enthusiastic role in tourism, outdoor, or guest service operations, where safety, teamwork, and memorable customer experiences are a priority.
Overview
2026
2026
years of professional experience
Work History
Front of House / Waitstaff
Eden noodles(Chinese restaurant)
, Auckland
12.2025 - 01.2026
- Greeted guests and facilitated menu selection and ordering processes.
- Managed takeaway and delivery orders during peak service times.
- Served food, cleared tables, and ensured cleanliness of dining area.
- Collaborated effectively within a small team in a fast-paced environment.
Public Service Officer
Government Department
, China
2023 - 2025
- Managed public complaints and inquiries with professionalism and patience.
- Collaborated with departments to resolve issues and ensure timely communication.
- Coordinated follow-ups to uphold procedural compliance in complaint resolution.
- Recorded and analyzed complaint data to enhance service management strategies.
- Demonstrated responsibility, reliability, and confidentiality in all interactions.
Product Manager (Education & E-commerce Products)
17zuoye (US-listed company)&Worth Buying Group (China-listed company)
, China
2020 - 2023
- Worked closely with cross-functional teams to support user-focused digital products.
- Coordinated between multiple stakeholders, ensuring clear communication and task follow-up.
- Managed multiple tasks simultaneously while meeting deadlines and operational requirements.
- Developed strong problem-solving skills and attention to detail in structured working environments.
Product Manager / Operations Support
Luckin Coffee
, China
2019 - 2020
- Streamlined daily café operations by actively supporting staff during service hours.
- Enhanced in-store customer experience by assisting with orders and addressing needs.
- Contributed to development of online coffee ordering pages, optimizing customer purchase flow.
- Acquired practical skills in customer service, teamwork, and operational support.
Education
Bachelor of Arts - Teaching Chinese As A Second Language
Zhejiang University
China07-2019
Exchange Student - Department of Commerce
Waseda University
Tokyo, Japan01-2017
Skills
- Excellent verbal and written communication
- Problem solving and decision making
- Quick learner and team player
- Can-do attitude and self-motivated
- Assertive leader and mentor
- Prioritize, adapt and work under pressure
- High attention to detail and business acumen
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Front of House / Waitstaff
Eden noodles(Chinese restaurant)
12.2025 - 01.2026
Public Service Officer
Government Department
2023 - 2025
Product Manager (Education & E-commerce Products)
17zuoye (US-listed company)&Worth Buying Group (China-listed company)
2020 - 2023
Product Manager / Operations Support
Luckin Coffee
2019 - 2020
Bachelor of Arts - Teaching Chinese As A Second Language
Zhejiang University
Exchange Student - Department of Commerce
Waseda University