ASHLEY COOPER

Experienced hospitality professional with over 10 years in management roles. Seeking to leverage customer service skills in a new career while balancing new parental responsibilities. Skilled in team collaboration, exceeding goals, and adapting to change. Proficient in inventory management, staff training, customer service, and financial oversight. Recognized for reliability, problem-solving, maintaining high standards, operational efficiency, health and safety compliance, and empathy. Confident in adding value to any team.

• Maintained a 4.5+ star rating on Google reviews and TripAdvisor throughout my employment at multiple restaurants and hotels.
• Established and maintained positive team cultures at various establishments, contributing to a cohesive work environment and reducing staff turnover.
• Participated in collaborative projects, including a craft beer collaboration with Duncan’s Brewing and a harvest at Urlah / Huntress wines, showcasing versatility and adaptability.
• Recognised for excellence in customer service at multiple establishments, resulting in high customer satisfaction and positive reviews.
• Demonstrated the ability to handle diverse responsibilities, including stock control, ordering, liaising with suppliers, hiring and training staff, implementing competitive analysis spreadsheets, managing legal documentation, and roster formation.
• Exhibited resilience and adaptability during disaster recovery efforts at Hamilton Island, taking on additional landscaping and maintenance duties.
• Awarded ‘Employee of the Month’ in 2009 and ‘Employee of the Quarter’ in 2010 at Crowne Plaza Hotel, IHG Group, for outstanding performance in supervising diverse functions and providing concierge services.

• Duty Managers Certificate [Valid April 2024 to April 2027]
• First Aid Level 1 [February 2021]
• WSET Level 2 [2016]
• WSET Level 1 [2013]
• Lion Nathan Beer Master Training Program [2008]