Ashley Elizabeth Southwell Kraamwinkel
Hamilton,WKO
Summary
Reliable and trustworthy individual with experience working in multiple fast-paced environments. I am motivated and detail oriented with proven ability to document appropriate notes, correspondence and reporting and deliver high-quality support to clients, ensuring them a seamless experience. I am known for providing support to my peers, rewarded multiple times by Team Leaders and the Assisted Recovery CSL as one of the 'Good Sorts' of the month. I can easily adapt to new changes, I am confident with navigating multiple systems and I enjoy problem-solving. I am a very sympathetic and understanding person with years of experience in customer-facing roles, providing support for clients in vulnerable situations both in ACC and as a Receptionist in the VetCare vet clinic.
Overview
9
9
years of professional experience
Work History
Recovery Assistant
ACC
Hamilton, Hamilton
07.2023 - Current
- Guided clients through injury recovery, ensuring effective support throughout the process.
- Arranged and established appropriate resources to facilitate client rehabilitation.
- Maintained comprehensive documentation of claim notes and progress reports.
- Navigated multiple systems with confidence.
- Liaised with clients, whanau, and treatment providers to ensure optimal support and rehabilitation outcomes
- I corresponded with more than 10 clients every day, providing individualised assistance.
- Delivered friendly service during calls, maintaining professionalism in challenging interactions.
- Worked within a fast-paced team environment.
Receptionist
Vetcare Paraparaumu
10.2021 - 06.2023
- Worked full-time in clinic as a receptionist.
- Assisted in animal handling and care when needed.
- Clinic keyholder.
- Handled invoicing related to stock such as food and drugs.
- Front of desk for appointments, phone calls, and customer advice.
- Assisted vets and nurses in surgeries, taking bloods, running tests, initial prep, and cleaning.
- Doing placement hours for the year.
Sales Assistant
Animates Coastlands
08.2017 - 10.2021
- Worked full-time as a permanent sales assistant.
- Specialised in the aquatics department.
- Studied for NZQA level 3 Aquatic Animal Care certificate.
- Studied for NZQA Companion Animal Care certificate through Manukau Institute of Technology.
Animal Care, Cleaner, Keyholder, Salesperson
Kapiti Kritters
11.2016 - 08.2017
- Worked part-time in a local family-owned pet store.
- Responsibilities included animal care, cleaning, keyholding, and sales.
Education
NCEA Level 1 -
08.2016
NCEA Level 2 -
Employment Skills Level 1 -
Computing Skills Level 2 -
NZ Certificate in Animal Care Level 3 - Aquatics
Manukau Institute of Technology
NZ Certificate in Animal Care Level 3 - Companion Animal
Manukau Institute of Technology
Skills
- Respectful
- Adaptability
- Trustworthiness
- Reliability
- Time Management
- Teamwork
- Multi-tasking
- Routine Adaptation
- Learning Agility
- Customer Support
- Injury Management and rehabilitation coordination
- Phone Etiquette
- Data Entry
- Provider liaison
References
Available on request
Education Summary
- Trade and Commerce, 02/01/16, 08/29/16, NCEA Level 1, NCEA Level 2, Employment Skills Level 1, Computing Skills Level 2
- Manukau Institute of Technology (via Animates), NZ Certificate in Animal Care Level 3 (Aquatics), NZ Certificate in Animal Care Level 3 (Companion Animal)
References
References available upon request.
Timeline
Recovery Assistant
ACC
07.2023 - Current
Receptionist
Vetcare Paraparaumu
10.2021 - 06.2023
Sales Assistant
Animates Coastlands
08.2017 - 10.2021
Animal Care, Cleaner, Keyholder, Salesperson
Kapiti Kritters
11.2016 - 08.2017
NCEA Level 1 -
NCEA Level 2 -
Employment Skills Level 1 -
Computing Skills Level 2 -
NZ Certificate in Animal Care Level 3 - Aquatics
Manukau Institute of Technology
NZ Certificate in Animal Care Level 3 - Companion Animal
Manukau Institute of Technology