Ashley Fennessy
North Shore,Auckland
Summary
Respectful and friendly professional with a knack for establishing lucrative relationships with people. Highly focused on delivering excellent service and support within my team. A smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience in supporting sales to help mitigate losses and resolve issues quickly while maximizing customer satisfaction.
I am looking for a role where I can utilize my existing skillset to make a positive impact, and grow long term within a business.
Overview
9
9
years of professional experience
Work History
CUSTOMER CARE AND SALES COORDINATOR
ECOYA
10.2022 - Current
- Australia Customer Care and Sales Coordinator - responsible for delivering excellent support to all ECOYA customers both trade and consumer
- Manage all incoming enquiries across the ECOYA brand in the Australian market.
- Manage the fulfillment and delivery of wholesale and corporate orders to reach sales targets.
- Support the sales team with report analysis and stock tracking.
- Responsible for providing and processing information in response to enquiries, concerns, requests about products and services as well as providing key support to our Australian sales team.
- Entering orders and fulfilling EDI orders for all Major customers in the Australian market.
- Respond to online customer enquiries through Gorgias in a timely manner and ensure customer satisfaction is at the forefront of my daily duties.
- Responsible for completing the management of the fulfillment of all trade orders including management of back orders, out of stock and call notes in NetSuite and Opmetrix in a cost effective manner.
- Initiate investigations with out 3PL and 4PL companies on missing or damaged items and arranging replacements where necessary.
- Management of a daily 4PL exceptions report to ensure customers are advised of delays to their orders in transit and follow ups are initiated.
- Managing the customer database in NetSuite, including entering new accounts, closing accounts and keeping current records up to date.
- Track and trace of customer orders and providing POD's to customers and arranging redirections where required.
OPERATIONS COORDINATOR
Nomadtika Finishing Ltd
01.2022 - 09.2022
- Responsible purchasing, product supply, contractor bookings and payroll for two companies - Nomadtika & Acoustic Solutions Store
- I work along side senior management, project managers and installers and support them with project completion
- Purchasing, coordinating the installers jobs and ensuring all channels including Monday.com, Workflow Max and Xero are updated
- Liaising with clients before, during and after are completed
- In charge of creating and sending quotes, invoices and purchase orders
- Communicating with main contractors, management of tender board
- Monday.com updating including managing an evolving automation
- Committed to providing exceptional customers service across all channels; written, phone and face to face.
SPORTS DIRECTOR
Hobsonville Point Secondary School
09.2017 - 11.2019
- Responsible for Secondary Schools focus on sporting excellence; that will develop students into confident, connected and active lifelong learners
- Coached and managed several sports teams through school level, at Upper North Island Secondary Schools tournament level and overseas
- Communicate to key stakeholders including regional sports organisations and report on outcomes
- Conduct yearly annual budgets alongside our RSO and promote strategies to better enhance our sporting culture within the school for students and coaches
- Assist in building a culture where sports and academics work alongside each other
- Assist in the opportunity to provide opportunities for overseas experiences and pathways.
SPORTS COORDINATOR
Glenfield College
01.2016 - 08.2017
- Coordinating and implementing new sports codes into a traditional based school
- Working closely with the regional sports organisation to help implement growth and change to increase student participation
- Plan, develop and implement strategic growth plans for traditional sports codes and implement new ones into the school
- Knowledge of travel planning and scheduling
- Running workshops for coaches, managers and referees
- Skill in budget preparation and fiscal management
- Working autonomously to a high standard and meeting deadlines
- Recognised coaching experience
- Identify the needs based on student interest and provide new and improved opportunities including coach development or other sporting pathways.
Education
BACHELOR'S DEGREE - Sport and Recreation
Auckland University of Technology
12.2015
Skills
- Customer Communication
- Sales Reporting
- Data Entry
- Account Management
- Schedule Management
- Upselling
- Customer engagement and support
- Distribution Management
- Report creation
- Coaching
- Issue Resolution
References
Available upon request
Timeline
CUSTOMER CARE AND SALES COORDINATOR
ECOYA
10.2022 - Current
OPERATIONS COORDINATOR
Nomadtika Finishing Ltd
01.2022 - 09.2022
SPORTS DIRECTOR
Hobsonville Point Secondary School
09.2017 - 11.2019
SPORTS COORDINATOR
Glenfield College
01.2016 - 08.2017
BACHELOR'S DEGREE - Sport and Recreation
Auckland University of Technology
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