Baking
Mindfulness
Going to the gym
Running
Reading
Ashley Heineke
Auckland
Summary
I am a hardworking and compassionate individual striving to become a registered psychologist. I am a fellow Master of Science student majoring in Psychology at Massey University. I am passionate about supporting individuals with mental health challenges and playing a proactive role in improving the well-being of my community. I have practical experience through volunteering and working with young people with complex needs. I am currently employed at Enliven as an Afterhours Rapid Support Coordinator and I have been working in this company for almost three years.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Afterhours Rapid Support Coordinator
Enliven
06.2022 - Current
- Provide clients with information and assistance regarding their package of care
- Resolve client issues in a timely and effective manner
- Follow a series of procedural standards and regulatory guidelines to ensure the safety of all staff
- Use a variety of software such as Mitel, multi-text, and e-cases
- Multi-tasking: Answering calls, filling reports, responding to emails
- Filling reports and reporting back to management
Client Resource Coordinator
Enliven
06.2023 - 02.2024
- Scheduling and organising client services to meet client's needs
- Communicating effectively to clients and whānau to deliver quality services
- Monitor dashboards and reports regularly during the day to monitor client's well-being
- Day-to-day payroll activities are completed within the agreed timeframe.
Volunteer: Youth Disability Volunteer
Recreate
12.2021 - 01.2023
- Supporting and encouraging young people to get involved in activities
- Provided compassionate and empathetic care to young people with complex needs
- Provided emotional support during times of distress or crisis situations
- Built a trusting and safe relationship with young adolescents.
Retail Assistant
Forever New
12.2018 - 08.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Crew Member
Wendy's
04.2017 - 07.2018
- Worked front counter, drive-thru and making burgers
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science (Honours) - Psychology
Massey University
Palmerston North, NZ12-2024
Bachelor of Science - Psychology
University of Auckland
Auckland, NZ06.2023
Bachelor of Arts - Criminology
University of Auckland
Auckland, NZ06.2023
Skills
- Excellent interpersonal and communication skills
- Excellent organisational skills, with the ability to balance multiple responsibilities
- Strong work ethic
- Reliability
- Empathetic and compassionate
- Administrative skills, such as Microsoft Word, Outlook, Excel, E-cases and Kiosk
Certification
- 2ND in NCEA Level 3 Sports Science in 2018
Interests
Timeline
Client Resource Coordinator
Enliven
06.2023 - 02.2024
Afterhours Rapid Support Coordinator
Enliven
06.2022 - Current
Volunteer: Youth Disability Volunteer
Recreate
12.2021 - 01.2023
Retail Assistant
Forever New
12.2018 - 08.2022
Crew Member
Wendy's
04.2017 - 07.2018
Bachelor of Science (Honours) - Psychology
Massey University
Bachelor of Science - Psychology
University of Auckland
Bachelor of Arts - Criminology
University of Auckland
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