Ashley Jeffery
Howick,AUK
Summary
Experienced administrative and operations professional with a strong background in project coordination, HR/Payroll, and Health & Safety compliance. Known for effectively managing day-to-day operations, supporting project delivery, and enhancing internal processes. Combines strong interpersonal skills with a solutions-focused mindset to build positive relationships, drive team engagement, and contribute to successful project outcomes. Trusted for delivering consistent, high quality results in busy and evolving work environments.
Overview
12
12
years of professional experience
Work History
Project Administrator
Guild & Spence Technologies Ltd
03.2023 - 05.2025
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Organised and maintained up-to-date critical documentation for easy access and retrieval in the SharePoint, increasing team productivity.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems (Loop, Planner, Teams Channels)
- Managed project workflows using Aconex and Procore.
- Reviewed project specifications to ensure concise scope of work.
- Conducted site visits and strengthened stakeholder relationships in construction projects.
- Facilitated and documented regular team meetings in Loop for effective communication, collaboration, and problem-solving efforts.
- Efficiently managed incoming requests from stakeholders by prioritising tasks based on urgency and relevance.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organisational goals.
- Communicated with stakeholders on job milestones.
- Assisted project team leads and managers in coordination and documentation.
- Experience with O&M Manuals, PS3's, Training Plans, User Guides and other detailed documentation.
- Sourced suppliers and purchased necessary materials for work.
- Investigated and reported on accidents, injuries and near-miss incidents whilst maintaining company accident register.
- Supported compliance efforts by managing toolbox talks, site reviews, Task Analysis or JSEA's.
- Maintained company training register and managed Health & Safety Training Bookings - Site Safe, First Aid, Heights, EWP + Technical Training.
HR/Payroll and Health & Safety Coordinator
Guild & Spence Technologies Ltd
05.2021 - 03.2023
- Onboarded and inducted new employees while managing payroll for 85+ staff using MYOB.
- Raised internal tool account invoices through Xero.
- Ensured Health & Safety compliance by booking Site Safe, First Aid, Heights, EWP and other training courses.
- Created and managed the company training register.
- Assisted with Site App Pro Health & Safety software rollout and training across the company.
- Managed the company Facebook page and created it's LinkedIn profile to enhance online presence.
- Organised corporate events like Christmas Parties, Team Lunches or Training Sessions.
- Oversaw fleet operations for 45+ vehicles, handling fuel cards, servicing, WOFs, RUCs, Insurance or accidents and tows.
- Used Webfleet to manage GPS tracking. Organised new devices and installs as required.
- Assisted with locating and purchasing new vehicles.
- Created employee engagement initiatives, including an Employee of the Month program.
- Maintained human resources information system and kept employee files up to date and accurate.
- Organised interviews, assisted with reference checks, and populated contracts for new employees.
- Collaborated with legal and compliance teams to review paperwork and obtain feedback when required.
- Distributed employee engagement surveys to identify areas of improvement.
- Managed travel and accommodation bookings for staff.
- Managed company Seek profile and assisted with writing and listing job advertisements.
- Completed company Site Wise assessments annually.
- Managed subcontractors and subcontractor onboarding, compliance and renewal documentation.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Completed AEWV employer accreditation and managed job checks for visa holders.
Service Coordinator
Guild & Spence Technologies Ltd
02.2019 - 05.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Scheduled 25+ technicians in SimPRO and monitored service jobs from the start through to invoicing.
- Raised purchase orders through SimPro for service jobs.
- Allocated stock accordingly when it arrived at the warehouse.
- Packaged and couriered items for clients ordering consumables.
- Assisted with generic admin and operations tasks as needed.
Office-Based Account Manager
Rentokil Initial Ltd New Zealand
02.2013 - 08.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
Education
New Zealand Certificate Level 4 - Project Management
Skills Group
Auckland04-2025
New Zealand Certificate Level 4 - Business Administration
Manukau Institute of Technology
Auckland07-2022
NCEA Level 2 -
Botany Downs Secondary College
Auckland11-2011
Skills
- Scheduling and planning
- Documentation management
- Compliance management
- Multi-project coordination
- Project management
- Problem-solving
- Time management
- Reliability
- Relationship building
- Effective communication
- Employee management
- Teamwork and collaboration
Timeline
Project Administrator
Guild & Spence Technologies Ltd
03.2023 - 05.2025
HR/Payroll and Health & Safety Coordinator
Guild & Spence Technologies Ltd
05.2021 - 03.2023
Service Coordinator
Guild & Spence Technologies Ltd
02.2019 - 05.2021
Office-Based Account Manager
Rentokil Initial Ltd New Zealand
02.2013 - 08.2018
New Zealand Certificate Level 4 - Project Management
Skills Group
New Zealand Certificate Level 4 - Business Administration
Manukau Institute of Technology
NCEA Level 2 -
Botany Downs Secondary College
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