I enjoy working out, I attend the gym at least 3-5 times a week This keeps me motivated and organised throughout the week, as I follow strict routines
Ashley Permessur
Sales Representative & Team Leader
Beachlands
Summary
Client-focused Sales Representative & Team Leader with 8+ years of providing solutions to clients within the Insurance and Education industry. I have an in-depth understanding of the face to face and over the phones sales processes and techniques. I have excellent
analytical skills, client experience orientation and an extensive knowledge of computer/sales-based systems. I have maintained a high level of accountability and performance thus far within my career, and persevere to achieve a higher standard.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Course Advisor & ANZ Team Leader
The Career Academy NZ/AU
7 2018 - Current
- Helped maintain & maximise the potential of 10-15 course advisors, attesting to company values and breaking company records month on end.
- Trained all ANZ outbound course advisors. Mainly focused on up keeping company policy and increasing student experience.
- Helped maintain a team achieving record high numbers of 1m+ per month, and consistently achieving target for 2+ years.
- Made conscious effort with potential students & clients by taking time, care and effort with their professional development aspirations.
- Assisted with thousands of students, business' and institutes to further develop knowledge of their staff and business knowledge.
- Looked after many returning students & clients and have had great success with relationship building and upkeep.
- Achieved excellence within company KPI's, goals and achievements.
- Achieved high level of performance for pro-longed periods; through sustained top company wide conversion rate.
- Maintained a high level of performance growth and through 2019 - 2020 results; enabling me to constantly reflect and develop as an Sales Associate & individual.
Volunteer
Dove Hospice
09.2017 - 04.2019
- Gained a diverse perspective on life and opportunity through customer experiences, and interaction.
- Maintained equipment and inventory standards to a high level.
- Participated in meetings to discuss new fundraising opportunities.
Operated a cash register for cash, check and credit card transactions. - Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Team Leader
SmileDealers
04.2018 - 07.2018
- Worked with many high end business' and individuals to plan and run the digital marketing for many events such as; Prestigious Beacon Awards, Otago Sports Awards, TVNZ Release Events, Eden Park Sports Events, Farmlands - Field Days and many more.
- Developed many client-focused skills through event co-ordination and strict scheduling skills.
- Enhanced my team building and team management skills within managing many staff to produce a successful result.
- Worked and managed social media enhancements for prestigious brands & events.
Sales Advisor
Youi Insurance Australia & New Zealand
06.2017 - 05.2018
- Scheduled appointments and managed master calendar.
- Demonstrated features, answered questions and offered solutions.
- Listened to customer needs and offered matching solutions to meet a wide range of requirements
- Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Promptly resolved all customer requests, questions and complaints.
- Further increased my skills in reaching monthly and annual KPI's.
Sales Representative
Vodafone New Zealand
10.2016 - 06.2017
- Cross-sold complementary products and services to customers.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Developed new business by networking with valuable customers.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Representative
Hoyts Cinemas New Zealand
08.2014 - 10.2016
- Gained a very early insight within managing a school & life balance, whilst up keeping specific Company requirements & KPI's.
- Politely assisted customers in person and via telephone.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly answered product questions with up-to-date knowledge of sales and store promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma -
Macleans College
Auckland 01.2011 - 01.2015
Skills
Sales
Customer Service
Relationship building
Analytical and critical thinking
Social Media
Team Leadership
Interests
I spend a lot of time with my close friends & family, I enjoy going away with my friends as we often travel New Zealand in the summer
Although I enjoy the outdoors I do have a particular niche for technology and enjoy staying current within technology as a whole
References
The Career Academy
Mark Blumenthal
+64 27 480 0724 / Mark@thecareeracademy.com
Global Sales Manager
Youi Insurance
Natalie Nun-Toon
+61 434 135 124 / natalienuntoon@hotmail.com
Manager
The Career Academy
Thomas Taylor
Tom@thecareeracademy.com
Sales Manager
Timeline
Team Leader
SmileDealers
04.2018 - 07.2018
Volunteer
Dove Hospice
09.2017 - 04.2019
Sales Advisor
Youi Insurance Australia & New Zealand
06.2017 - 05.2018
Sales Representative
Vodafone New Zealand
10.2016 - 06.2017
Customer Service Representative
Hoyts Cinemas New Zealand
08.2014 - 10.2016
High School Diploma -
Macleans College
01.2011 - 01.2015
Course Advisor & ANZ Team Leader
The Career Academy NZ/AU
7 2018 - Current
Similar Profiles
Amanda CollinsonAmanda Collinson
Manager, Property and Workspace Solutions at Entain NZ/AU and TAB NZManager, Property and Workspace Solutions at Entain NZ/AU and TAB NZ
Madeleine SandlinMadeleine Sandlin
Office Administrator / Team Assistant at Western Harbour Tunnel Project - ACCIONA AU & NZOffice Administrator / Team Assistant at Western Harbour Tunnel Project - ACCIONA AU & NZ
Sophia SattarSophia Sattar
GROUP MANAGER P2P at DOWNER GROUP (SHARED SERVICES AU & NZ)GROUP MANAGER P2P at DOWNER GROUP (SHARED SERVICES AU & NZ)