ASHLEY ROBERTS
Manukau,New Zealand
Summary
I am an experienced customer service and retail employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
As well as working my way up from Checkout operator , Supervisor to Assistant Manager i believe i possess the skills that may be useful to your establishment.
Overview
1
1
year of professional experience
Work History
Checkout Assistant Manager
New World
Albany
06.2023 - Current
- Answered customer questions and provided store information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Managed and supervised a large team
- SAP ,Microsoft Word , Excel and Outlook proficient.
- Processed refunds for worn, damaged and broken merchandise.
- First Aid , LCQ , Fire Warden,Liquor Manager certificates gained.
Receptionist / Telemarketing
Kiwiland Homecare Whangarei
Whangarei
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Organized conference room reservations for meetings or events.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
Barista
Muffin Break
Whangaparaoa
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ordered and received supplies to restock beverage items.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Trainsmart Computer Course
Hospitality, Retail and Tourism
Barista and Bartenders Course
Skills
- POS Systems
- Customer Service
- Time Management Skills
- Cash Register Operation
- Ordering and Stocking
- Records Maintenance
- Inventory Management
- Liquor Law Compliance
- Order Verification
- Staff Mentoring
- Customer Relations
- Written and Verbal Communication
Skills And Experience
- Neat, clean and professional appearance
- Great Customer focus including issue resolution
- Interactive and clear communication
- Accurate cash handling
- Front desk
- Telemarketing experience
- Customer service
- Effective team player
- Cheerful and energetic with a positive attitude
References
- Kayla Kapa , Checkout Manager
- Yuki Zhang , Checkout Supervisor
Timeline
Checkout Assistant Manager
New World
06.2023 - Current
Receptionist / Telemarketing
Kiwiland Homecare Whangarei
Barista
Muffin Break
Trainsmart Computer Course
Hospitality, Retail and Tourism
Barista and Bartenders Course
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