Ashna Prasad
Auckland,AUK
Summary
Service-focused Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills. Also a sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. With external experience in being a Collections Specialist and bringing in success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
6
6
years of professional experience
Work History
Transportation Manager
Clover Transport Ltd
11.2020 - 07.2023
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Senior Collections Specialist
Finance Now Ltd
07.2018 - 10.2020
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Analyzed customer financial records to determine appropriate payment plan.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Senior Travel Consultant
Flight Center Travel Group
06.2017 - 05.2018
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Handled sensitive personal data with discretion.
- Used [Type] computer systems to print tickets and travel itineraries.
- Used company and vendor marketing resources to educate customers and close sales.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Followed up with customers to increase customer service with travel plans.
Education
Bachelor of Arts - Hospitality Administration And Management
MIT
Manukau, NZ02.2017
Bachelor of Arts - Business Management
Auckland University of Technology
Auckland, NZ02.2017
Skills
- Profit and Loss Management
- Reverse Logistics
- Development Management
- Calendar and Scheduling Software
- Safety Regulations Implementation
- Coordinate Transportation
- Safety Management
- Fleet Dispatching
- Carrier Negotiations
- Contract Management
- Route Planning
- Billing Systems
Timeline
Transportation Manager
Clover Transport Ltd
11.2020 - 07.2023
Senior Collections Specialist
Finance Now Ltd
07.2018 - 10.2020
Senior Travel Consultant
Flight Center Travel Group
06.2017 - 05.2018
Bachelor of Arts - Hospitality Administration And Management
MIT
Bachelor of Arts - Business Management
Auckland University of Technology
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