Ashna Ram
Auckland,Papatoetoe
Summary
Dedicated Customer Service professional of 6 years experience, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Available to start immediately and potentially work from 20 - 30 hours.
Overview
2024
2024
years of professional experience
Work History
Front Office Receptionist
The Victoria Hotel
11.2022 - 08.2023
- Managed the front desk operations including answering phones, scheduling reservations, and answering email inquiries
- Answered incoming calls promptly and professionally while managing multiple lines at once
- Organized files, records, and documents according to established procedures
- Remained calm, resourceful and proactive while resolving complex issues
CCO Crew Member
McDonalds
08.2018 - 06.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Cross-trained in multiple positions within the store as needed
- Completed all store opening and closing procedures
- Followed health department regulations for handling food products properly
Copy Centre Specialist
Warehouse Stationery
09.2019 - 01.2021
- Experience meeting sales targets, attachment targets & KPI's
- Experience in visual merchandising & working stock
- Experience working printing files, creating canvas', printing photos & creating printed mugs
Volunteer
The Heart Foundation
- Grew ability to work independently while completing assigned tasks without direct supervision
- Developed strong communication skills while providing customer service to visitors at the volunteer centre
Education
Bachelor of Business (B.Bus.) - Information Systems
Auckland University of Technology
Auckland, NZ12.2025
Skills
- Multilingual Proficiency
- Microsoft Office
- Reservation Management
- Computer Skills
- Customer Service
- Teamwork
- Problem-Solving
References
Leo Pan, General Manager, The Victoria Hotel, Dunedin, 021 027 56746, gm@victoriahoteldunedin.com
Volunteer Experience
Volunteer, The Heart Foundation, Auckland, Grew ability to work independently while completing assigned tasks without direct supervision., Developed strong communication skills while providing customer service to visitors at the volunteer centre.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Office Receptionist
The Victoria Hotel
11.2022 - 08.2023
Copy Centre Specialist
Warehouse Stationery
09.2019 - 01.2021
CCO Crew Member
McDonalds
08.2018 - 06.2022
Volunteer
The Heart Foundation
Bachelor of Business (B.Bus.) - Information Systems
Auckland University of Technology
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