Ashna Singh
Rotorua,New Zealand
Summary
Compassionate and proactive professional transitioning from administrative and customer-facing roles into the disability support sector. Brings strong communication, organizational capability, and a calm, patient approach when supporting individuals with diverse needs. Enthusiastic about helping people live safe, meaningful, and independent lives in their community. Tech-savvy, physically fit, and committed to continuous learning and qualification development in health and wellbeing.
Overview
10
10
years of professional experience
Work History
Administrative Assistant (Part-time)
Silver Service IT
Tauranga, NZ
07.2024 - 10.2024
- Provided administrative support to managers, including scheduling and managing digital files.
- Processed invoices using Xero and supported business growth activities.
- Maintained accurate records while working independently and collaboratively.
Member Services Officer
Fiji National Provident Fund
05.2022 - 01.2024
- Delivered customer support to diverse individuals, reducing wait times and resolving complex enquiries.
- Processed applications accurately in a compliance-driven environment.
- Supported digital services rollout, including education and troubleshooting.
Customer Service Representative
Land Transport Authority of Fiji
12.2020 - 05.2022
- Developed strong interpersonal skills while working with a wide range of clients.
- Managed bookings, data entry, and customer records.
- Communicated professionally in fast-paced, high-pressure environments.
Temporary Revenue Service Officer
Energy Fiji Limited
11.2015 - 12.2020
- Managed meter data, processed billing, and coordinated service requests.
- Handled customer escalations with empathy and problem-solving.
- Ensured accuracy, confidentiality, and compliance.
Call Centre Agent
Pack Leader Pacific
11.2014 - 10.2015
- Managed customer enquiries and provided information on products and services.
- Demonstrated patience, active listening, and rapport building.
- (Energy Deal Campaign, AU)
Education
Professional Diploma - Business Management
University of the South Pacific
01.2019
Skills
- Personal care and daily living support
- Behavior support
- Risk awareness
- Strong communication skills
- Interpersonal skills
- Documentation
- Reporting
- Record keeping
- Customer service
- Relationship building
- Computer proficiency
- Tablet proficiency
- Microsoft Office
- Xero
- CRM systems
- Calmness
- Resilience
- Managing challenging behaviors
- Data entry accuracy
- Invoice processing
- Digital file management
Additional Information
Comfortable using digital tools for reporting, planning, and communication., Physically fit and able to provide mobility and practical support., Passionate about supporting people with intellectual disabilities to live great lives.
Hobbies and Interests
- Reading
- Music
- Adventure activities
- Socializing
- Travelling
References
- Antoon Moonen, Managing Director, Silver Service IT, Tauranga, info@silverservice.co.nz, 072621000 / 0222621000
- Radika Gounder, Recruitment Officer, Fiji National Provident Fund, Radika.gounder@gmail.com, +6799267864
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Administrative Assistant (Part-time)
Silver Service IT
07.2024 - 10.2024
Member Services Officer
Fiji National Provident Fund
05.2022 - 01.2024
Customer Service Representative
Land Transport Authority of Fiji
12.2020 - 05.2022
Temporary Revenue Service Officer
Energy Fiji Limited
11.2015 - 12.2020
Call Centre Agent
Pack Leader Pacific
11.2014 - 10.2015
Professional Diploma - Business Management
University of the South Pacific