Travelling
ASHNEETA RADHIKA CHAND
Supervisor
Mangere,New Zealand
Summary
A dedicated supervisor with a proven track record of leading successful teams. Skilled at teaching others and ensuring we follow the best practices. I am well-organized and efficient, able to manage multiple tasks and meet deadlines consistently.
Overview
10
10
years of professional experience
Work History
Lounge Assistant (Permanent Part-Time)
Compass Group
06.2023 - Current
- Proactively engage with lounge guests to anticipate and fulfill their needs.
- Perform regular cleaning duties to uphold high hygiene standards in the lounge.
- Collaborate with the cleaning staff to ensure all areas are consistently well-maintained.
- Pay attention to details in layout and presentation to create a welcoming and comfortable environment for guests.
- Follow strict health and safety guidelines to ensure the well-being of both customers and staff.
- Conduct routine safety inspections and report any issues to the appropriate channels.
- Gather customer feedback to identify improvement areas and relay insights to the management team.
- Assisted in coordinating special events within the lounge space, ensuring smooth execution and memorable experiences for guests.
- Helped maintain a safe work environment by promptly reporting any hazards or incidents to management, as well as participating in regular safety training sessions.
Supervisor / Head teller (Ba Branch)
Bank of Baroda
09.2022 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Built customer relations to increase client retention and value with the bank.
- Contributed to revenue growth by bringing in new loans and savings business clients.
- Helped customers solve their banking issues, like unfreezing accounts.
- Assisted customers with services like opening accounts, updating statements, withdrawals and deposits, foreign currency exchanges and making rapid/swift fund transfers to their home country.
- Cash received and withdrawals disbursed to both commercial and regular customers.
- Reserve Bank of Fiji (RBF) withdrawals and lodgment made.
- Issued Guarantee for companies as requested.
- Made payments for Letter of Credit (LC).
Supervisor / Head teller (Lautoka Branch)
Bank of Baroda
07.2022 - 09.2022
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Built customer relations to increase client retention and value with the bank.
- Contributed to revenue growth by bringing in new loans and savings business clients.
- Helped customers solve their banking issues, like unfreezing accounts.
- Assisted customers with services like opening accounts, updating statements, withdrawals and deposits, foreign currency exchanges and making rapid/swift fund transfers to their home country.
- Cash received and withdrawals disbursed to both commercial and regular customers.
- Reserve Bank of Fiji (RBF) withdrawals and lodgment made as requested.
- Updated interest rate changes for term deposits
- Signed bank cheques.
- Physical verification of vouchers with the reports.
Head Teller/ Teller (Lautoka Branch)
Bank of Baroda
11.2020 - 09.2022
- Received cash from commercial and normal customers.
- Paid cash withdrawals to customers.
- Made salary excel sheet for staff for payroll.
- Fiji National Provident Fund (FNPF) payment- superannuation.
- Cash management statements.
- Reserve Bank of Fiji (RBF) withdrawals and lodgment.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller/ Ledgers/Enquiries Clerk (Rakiraki Branch)
Bank of Baroda
05.2019 - 11.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Opened new fixed Term Deposit accounts and made renewals for Term Deposit accounts.
- Received cash from commercial and normal customers.
- Paid of cash withdrawals to customers.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence.
- Maintained filing system and organized customer documents for easy retrieval of information.
Bills and International Officer / Teller/Enquiries Clerk (Ba Branch)
Bank of Baroda
09.2016 - 04.2019
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Updated and balanced Bills Payable register.
- Changed foreign currency for travel and international transactions.
- Prepared Society for Worldwide Interbank Financial Telecommunications (SWIFT) and doing Telegraphic Transfer for overseas payments.
- Processed rapid funds to India.
- Payment of Resident Interest Withholding Tax (RIWT) on monthly basis and submitted to Fiji Revenue & Customs Service (FRCS).
- Issued Bank Guarantee for companies as requested.
- Issued Lockers and ensured recovery of locker rental is up-to-date.
- Received cash from commercial and normal customers.
- Paid cash withdrawals to customers.
Ledgers/Enquiries Clerk (Lautoka Branch)
Bank of Baroda
06.2015 - 09.2016
- Customer service.
- Opened bank accounts.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Printed bank statements.
- Processed Fiji Sugar Corporation (FSC) payments for farmers.
- Issued ATM cards.
- Filed Internet banking forms for customers.
- Processed bank cheques and posted in the system.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Graduate Accountant
Amit Knitting Industries Ltd Trading as Electomech Distributors
02.2015 - 04.2015
- Checked invoices and transferred entries for Warehouse, Suva, Lautoka and Ba.
- Validated and checked the sequence of invoices on a weekly basis.
- Printed sales reports, reconciled sales, and matched them with the system.
- Reconciled payments/deposits with the system.
- Checked and analyzed Cash Sales for Suva, Lautoka, Ba (Cash register).
- Checked and validated Good Receipt, Production entries, Adjustments, and Credit note entries.
- Proactively followed assigned debtors.
- Maintained a high level of data integrity within the accounting system through consistent attention to detail and adherence to established procedures.
Attachee
The New India Assurance Company Ltd
09.2014 - 12.2014
- Issued Third Party Policies
- Issued Receipts
- Created Account IDs
- Filed records
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Postgraduate Diploma in Applied Management - Business Management (Level 8)
Otago Polytechnic Auckland International Campus
Auckland, NZ12.2023
Master of Commerce - Management And Public Administration
The University of The South Pacific
Fiji04.2021
Postgraduate Diploma in Commerce - Management And Public Administration
The University of The South Pacific
Fiji03.2019
Bachelor of Commerce - Accounting And Management
Fiji National University
Fiji04.2015
Skills
- Time management abilities
- Continuous Improvement
- Decision-Making
- Growth Mindset
- Empathy and Listening
- Customer Centricity
- Cash Management
- Guest Relations
- Teamwork and Collaboration
- Problem-solving abilities
- Team Leadership
- Task Delegation
Leadershipachievements
Served as a Student Ambassador at Otago Polytechnic.
Educationexperience
- Otago Polytechnic Auckland International Campus, Postgraduate Diploma in Applied Management (Level 8), Auckland, New Zealand, 02/01/23, 12/31/23
- The University of the South Pacific, Master of Commerce (Management & Public Administration), Fiji, 02/01/19, 01/31/21
- The University of the South Pacific, Postgraduate Diploma in Commerce (Management & Public Administration), Fiji, 09/01/17, 12/31/19
- Fiji National University, Bachelor of Commerce (Accounting & Management), Fiji, 01/01/12, 12/31/14
References
- Shraddha Shrestha, Assistant Lounge Manager, Compass Group NZ, +64272338372, shraddha.shrestha@compass-group.co.nz
- Catherine Watkins, Lounge Manager, Compass Group NZ, +64272838628, catherine.watkins@compass-group.co.nz
- Vijay Narayan, Branch Head (Bank of Baroda, Lautoka), (+679) 9907752, lautoka@bankofbaroda.com
Interests
Dancing
Listening to music
Connecting to nature
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lounge Assistant (Permanent Part-Time)
Compass Group
06.2023 - Current
Supervisor / Head teller (Ba Branch)
Bank of Baroda
09.2022 - 02.2023
Supervisor / Head teller (Lautoka Branch)
Bank of Baroda
07.2022 - 09.2022
Head Teller/ Teller (Lautoka Branch)
Bank of Baroda
11.2020 - 09.2022
Teller/ Ledgers/Enquiries Clerk (Rakiraki Branch)
Bank of Baroda
05.2019 - 11.2020
Bills and International Officer / Teller/Enquiries Clerk (Ba Branch)
Bank of Baroda
09.2016 - 04.2019
Ledgers/Enquiries Clerk (Lautoka Branch)
Bank of Baroda
06.2015 - 09.2016
Graduate Accountant
Amit Knitting Industries Ltd Trading as Electomech Distributors
02.2015 - 04.2015
Attachee
The New India Assurance Company Ltd
09.2014 - 12.2014
Postgraduate Diploma in Applied Management - Business Management (Level 8)
Otago Polytechnic Auckland International Campus
Master of Commerce - Management And Public Administration
The University of The South Pacific
Postgraduate Diploma in Commerce - Management And Public Administration
The University of The South Pacific
Bachelor of Commerce - Accounting And Management
Fiji National University
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