Ashrika Ashwini Kumar
Mangere East,New Zealand
Summary
A reliable and customer-focused professional with diverse experience in office administration, front-line teller, entrepreneurship, and hospitality. Skilled in customer service and sales, with a proven ability to work effectively in fast-paced retail environments. Dedicated to ensuring customer satisfaction and contributing to team success.
Overview
11
11
years of professional experience
Work History
Henna Artist and Bridal Garland Creator
, Fiji
07.2018 - 10.2023
- Provided customized henna designs for weddings, festivals, and special occasions
- Created intricate bridal garlands and floral arrangements tailored to client specifications
- Developed and implemented marketing strategies to attract and retain clients
- Managed all aspects of the business, including budgeting, inventory management, and customer service
- Built a strong client base through exceptional service and word-of-mouth referrals
Customer Service Representative
City Forex (FIJI) PTY LTD
Nadi, FIJI
01.2014 - 06.2018
- Assisted customers with currency exchange and money transfer services
- Managed cash transactions, ensuring accuracy and compliance with regulations
- Kept up-to-date with foreign exchange rates and regulations
- Provided excellent customer service by addressing inquiries and resolving issues promptly
- Conducted daily cash reconciliations and generated detailed management reports
- Collaborated with team members to enhance service processes and customer satisfaction
- Trained and supervised new staff members, ensuring adherence to company policies
- Ensured accurate handling and balancing of daily transactions
- Promoted services, contributing to increased sales and customer satisfaction
- Maintained a high level of confidentiality and attention to detail in all transactions and documentation
Trainee Chef
Tanoa International Hotel
01.2013 - 04.2013
- Assisted senior chefs in preparing and cooking meals
- Gained hands-on experience in food preparation, plating, and kitchen operations
- Learned to maintain hygiene standards and ensure the quality of dishes served
Education
Certificate III - HOSPITALITY (COMMERCIAL COOKERY)
Fiji National University
01.2012
Skills
- Commercial cookery techniques
- Kitchen safety practices
- Customer service
- Cash handling
- Reconciliation
- Problem solving
- Conflict resolution
- Foreign exchange knowledge
- Multitasking
- Time management
- Attention to detail
- Accuracy
- Confidential information handling
- Organizational skills
- Financial software proficiency
- Microsoft Office Suite proficiency
Academicdetails
Pre-School, Votualevu Kindergarten, 1999
Votualevu Primary School, 2000 Secondary, Votualevu College, 27/01/06- 12/31/11,
FIJI INTERMEDIATE EXAMINATION, 2005, FIJI EIGHT YEAR EXAMINATION, 2007
FIJI JUNIOR CERTIFICATE EXAMINATION, 2009
FIJI SCHOOL LEAVING CERTIFICATE EXAMINATION, 2011
Certificate III in Hospitality (Commercial Cookery), Fiji National University, 2012
Certificate of Pass in Fiji Mathematics Association, 2004 Certificate of Credit in Fiji Mathematics Association, 2009 Certificate of Pass in Fiji Mathematics Association, 2010
References
Mr. Ravinesh Mani, General Manager at City Forex (FIJI) PTY LTD, 9271186, ravin@cityforexfiji.com
Additionalinformation - Availability
Immediately available for employment
Recent Life Experience
- Married in October 2013 and moved to New Zealand on December 1, 2013, to be with my husband.
- Adjusted to a new environment, obtained a Work Visa on June 26, 2014, and actively pursuing employment opportunities in New Zealand.
Licenses & Visas
●Full New Zealand Driver’s License
●Open Work Visa (Resident Visa application in process)
Timeline
Henna Artist and Bridal Garland Creator
07.2018 - 10.2023
Customer Service Representative
City Forex (FIJI) PTY LTD
01.2014 - 06.2018
Trainee Chef
Tanoa International Hotel
01.2013 - 04.2013
Certificate III - HOSPITALITY (COMMERCIAL COOKERY)
Fiji National University