Ashrita Madhavi Kumar
Takanini,Auckland
Summary
I am student teacher, who will graduate from AUT at the end of 2023. I am reliable, honest, and resilient. My background is in science, and I have a keen interest on the environment and how to protect it. I completed my science degree from the University of Auckland, majoring in Geography. I am currently completing my Postgraduate Diploma in Secondary Teaching from the Auckland University of Technology. I have completed one practicum experience which lasted for 8 weeks at Sir Edmund Hillary Senior Collegiate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Wendys Otara
08.2015 - 02.2016
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Supervisor - Tepea - Contact: 02108464508
Caterer
Rainbowsend
02.2016 - 08.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Manager - Tina Morrison - Contact: 0212669251
Banker
HMS Host Ltd
08.2017 - 07.2018
- Balanced teller drawers and ATM cash.
- Escorting staff with their tills through the Airport
- Foreign exchange
- Manager - Hannah - Contact: hr@hmshost-akl.co.nz
Customer Service Consultant
Hometune Ltd
08.2018 - 11.2019
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervisor - Ashley Duffin - Contact: 0224102778
Food and Beverage Attendant
Novotel Auckland Airport
02.2020 - 11.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- MIQ Work during covid lockdowns
- HR - Priyanka Rattan - Contact: 0211793545
Customer Service Consultant
New Zealand Window Shades
06.2022 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Data entry - processing new orders
- Processing claims
- Supervisor - Loimata Lei Sam - Contact: 0211044851
Practicum Teacher
Sir Edmund Hillary Collegiate
03.2023 - 06.2023
- Collaborated with primary classroom teacher to develop and implement activities.
- Integrated diverse teaching strategies to support all learning types.
- Applied diverse techniques to control and improve student behavior.
- Assisted with non-classroom duties such as lunch support, arrivals attendance and departure monitoring.
- Planned and implemented integrated lessons to meet national standards.
- Practicum duration: 8 weeks
- Associate Teacher - Vaolele Tafea - Contact: 0210334023
Education
Postgraduate Diploma in Secondary Teaching - Secondary Teaching
Auckland University of Technology
Auckland, NZ12.2023
Bachelor of Science - Geography
University of Auckland
Auckland, NZ07.2022
Tertiary Foundation Certificate -
University of Auckland
Auckland, NZ12.2018
High School Diploma -
Auckland Girls' Grammar School
Newton, NZ12.2017
Skills
- Food Handling Standards
- Kitchen Equipment Operation
- Hospitality and Accommodation
- Professional Communication Skills
- Customer Relationship Management
- Refund Processing
- Critical Thinking
- Classroom Oversight
- Classroom Integration
- Educational Strategies
- Lesson Plan Development
- Classroom Safety Practices
- Core Curriculum and Standards
- Student Motivation and Engagement
- Disability Adaptation
- Creative Instruction Style
- Emotionally Supportive
- Growth mindset
- Problem solving skills
- Numeracy and computer literacy
- Adaptability
- Cultural awareness
Certification
Achieved NCEA level 1, 2 and 3.
Full Driver’s license
Tertiary foundation certificate (UoA)
Bachelor of Science (UoA)
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Practicum Teacher
Sir Edmund Hillary Collegiate
03.2023 - 06.2023
Customer Service Consultant
New Zealand Window Shades
06.2022 - Current
Food and Beverage Attendant
Novotel Auckland Airport
02.2020 - 11.2021
Customer Service Consultant
Hometune Ltd
08.2018 - 11.2019
Banker
HMS Host Ltd
08.2017 - 07.2018
Caterer
Rainbowsend
02.2016 - 08.2017
Crew Member
Wendys Otara
08.2015 - 02.2016
Postgraduate Diploma in Secondary Teaching - Secondary Teaching
Auckland University of Technology
Bachelor of Science - Geography
University of Auckland
Tertiary Foundation Certificate -
University of Auckland
High School Diploma -
Auckland Girls' Grammar School
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