Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ashish Neupane

Auckland,New Zealand

Summary

Efficient Assistant Housekeeping Manager with solid background in managing and supervising cleaning staff to ensure compliance with standards. Strengths include strong leadership skills, ability to multitask, and keen eye for detail ensuring cleanliness and orderliness at all times. Previous roles have consistently resulted in improved operational efficiency, increased guest satisfaction, and enhanced team productivity.

Overview

11
11
years of professional experience

Work History

Assistant Housekeeping Manager

Rydges Auckland
, Auckland
08.2023 - Current
  • Train, motivate, and develop the housekeeping staff to deliver exceptional guest service and maintain high-quality cleaning standards.
  • Schedule and assign duties to housekeeping staff, ensuring proper coverage and efficient use of resources.
  • Conduct regular inspections of guest rooms, public areas, and facilities to ensure they meet established cleanliness and maintenance standards.
  • Oversee the inventory management of cleaning supplies, linens, and other housekeeping-related items.
  • Collaborate with the maintenance department to address any repair or maintenance issues in guest rooms or public areas promptly.
  • Coordinate with the Front Desk and other departments to address guest requests, complaints, or special requirements.
  • Implement and maintain safety and sanitation protocols to meet health regulations and ensure a safe and hygienic environment for guests and staff.
  • Develop and enforce standard operating procedures (SOPs) to ensure consistent and efficient housekeeping operations.
  • Prepare and manage the housekeeping budget, monitor expenses, and identify cost-saving opportunities.
  • Ensure the proper handling of lost and found items and maintain proper records.
  • Coordinate and oversee special projects, such as deep cleaning or renovations, as required.
  • Stay updated with industry trends and new cleaning techniques to enhance efficiency and effectiveness.
  • Participate in the hiring and onboarding process for new housekeeping staff.
  • Conduct performance evaluations and provide feedback to housekeeping staff regularly.

Housekeeping Supervisor

Rydges Auckland
Auckland, Auckland
02.2019 - 08.2023
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 30 personnel in busy hotel with 267 rooms.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Developed and implemented employee incentive programs to promote top performance.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Supervised 30 employees, including scheduling, training and performance monitoring.

Housekeeping Team Leader

Rydges Auckland
Auckland, Auckland
06.2016 - 02.2019
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports and other business documentation.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 8 hours.
  • Adhered to safety protocols by enforcing proper equipment usage.

Housekeeper

Waldorf St Martin Hotel
, Auckland
12.2014 - 06.2016

Education

Applied Hospitality Management, Level-6 -

High School Diploma
NZMA Sylvia Park Campus
09-2016

High School - Hospitality

BVM School
Jhapa, Nepal
11.2013

Skills

  • Ordering cleaning supplies
  • Employee evaluations
  • Team Building
  • Payroll understanding
  • Training and mentoring
  • Employee scheduling

Accomplishments

Staff of the year at Rydges Auckland

References

References available upon request.

Timeline

Assistant Housekeeping Manager

Rydges Auckland
08.2023 - Current

Housekeeping Supervisor

Rydges Auckland
02.2019 - 08.2023

Housekeeping Team Leader

Rydges Auckland
06.2016 - 02.2019

Housekeeper

Waldorf St Martin Hotel
12.2014 - 06.2016

Applied Hospitality Management, Level-6 -

High School Diploma

High School - Hospitality

BVM School

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Ashish Neupane