Ashton Thompson
Masterton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Cotton On Group
08.2023 - 12.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Senior Part Time Member
Cotton On Group
08.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Teacher Support
Puawai Childcare Centre
03.2022 - 08.2023
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Nipper Coach
Riversdale Beach Surf Lifesaving Club
12.2020 - 01.2022
- Taught children how to be safe in the water
- Trained children to compete in the surf carnival
Regional Life Guard
Surf Lifesaving New Zealand
12.2020 - 01.2021
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- provided a safe environment for the community to swim in
- performed rescues and preventative actions throughout the season
Hospitality Worker
Riversdale Beach Store
12.2019 - 02.2020
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Lifeguard Volunteer
Riversdale Beach Surf Lifesaving Club
11.2018 - 02.2019
- Prevented accidents through proactive communication with patrons and providing safety guidelines.
- Conducted timely rescues by staying alert and quickly responding to emergency situations.
- Administered first aid when necessary, saving lives and preventing further injuries.
- Educated swimmers on proper swimming techniques, promoting physical fitness and water safety awareness.
- Participated in ongoing training sessions to stay current on lifesaving techniques, enhancing overall effectiveness as a lifeguard volunteer.
Education
Wairarapa College
Masterton, NZ12.2020
Skills
- Supply Ordering
- Budget Administration
- Shift Scheduling
- Loss Prevention
- Employee Training
- Partnership Building
- Risk Management
- Store Merchandising
- Team Development
- Customer Service Management
- POS Systems
- Store Displays
- Positive Reinforcement
- Arts, Crafts, and Games
Accomplishments
Top volunteer hours 2018/2019, 2019/2020
Certification
Surf First aid level 1
Surf First aid level 2
Timeline
Store Manager
Cotton On Group
08.2023 - 12.2023
Senior Part Time Member
Cotton On Group
08.2022 - 08.2023
Teacher Support
Puawai Childcare Centre
03.2022 - 08.2023
Nipper Coach
Riversdale Beach Surf Lifesaving Club
12.2020 - 01.2022
Regional Life Guard
Surf Lifesaving New Zealand
12.2020 - 01.2021
Hospitality Worker
Riversdale Beach Store
12.2019 - 02.2020
Lifeguard Volunteer
Riversdale Beach Surf Lifesaving Club
11.2018 - 02.2019
Wairarapa College
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