Ashwani Kumar
Summary
Accomplished Customer Service Representative with a proven track record at Grandeur Thermal Spa Resort, excelling in customer satisfaction and problem resolution. Skilled in data entry and active listening, I significantly enhanced guest experiences and feedback processes. Expert in leveraging customer relations and complaint handling to boost service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Grandeur Thermal Spa Resort
01.2022 - Current
- Provide information about the spa services, resort amenities, and local attractions.
- Handle guest inquiries via phone, email, ensuring all questions and concerns are addressed promptly.
- Promote resort packages, special offers, and seasonal services to enhance the guest experience.
- Process guest payments for the accommodations. Issue receipts/invoices, refunds, and process any necessary adjustments to accounts.
- Ensure proper documentation of all transactions.
- Handle customer complaints and inquiries in a professional and courteous manner.
- Performing daily customer service related tasks such as data entry and order processing.
- Encourage guests to provide feedback about their experience at the resort.
- Document guest feedback, both positive and negative, and report it to management for continuous improvement.
- Monitor customer satisfaction levels and take corrective action when necessary.
- Resolve customer service issues in a timely and efficient manner.
- Utilized customer feedback to suggest enhancements to current customer service procedures.
Chilled and Frozen Food Assistant
New World Supermarket
08.2018 - 04.2020
- Greet customers warmly and provide friendly, knowledgeable assistance to help them make informed decisions about chilled and frozen food products.
- Provided support during high-volume shifts, effectively multitasking and prioritizing tasks as needed to maintain smooth operations.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Achieved a higher level of consistency in dish presentation by working closely with other team members and following established guidelines.
- Address customer inquiries with patience and professionalism.
- Maintain a thorough understanding of the chilled and frozen food range, storage instructions, best use-by dates, and health benefits, to offer tailored advice to customers.
- Ensure that the chilled and frozen food aisles are well-stocked, clearly labeled, and visually appealing to attract customer interest. Regularly check product expiry dates to maintain product freshness and safety.
- Organize products on shelves according to store guidelines, creating a clean, tidy, and easy-to-navigate shopping environment that encourages positive customer experiences.
- Ensure that all chilled and frozen food products are stored and displayed according to food safety regulations, regularly checking temperature controls and cleanliness of equipment.
- Address any customer complaints or concerns promptly and professionally, offering suitable solutions.
- Work closely with other team members to ensure smooth operations in the chilled and frozen food sections, sharing insights about customer preferences and market trends to improve service delivery.
Education
MBA - Marketing & Finance
Institute of Management Technology
Ghaziabad08-2015
Bachelor - Electrical & Electronics Engineering -
Maharshi Dayanand University
Rohtak08-2010
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling & Resolution
- Payment processing
- Customer satisfaction measurement
- Problem-solving
Languages
English
Hindi
Timeline
Customer Service Representative
Grandeur Thermal Spa Resort
01.2022 - Current
Chilled and Frozen Food Assistant
New World Supermarket
08.2018 - 04.2020
MBA - Marketing & Finance
Institute of Management Technology
Bachelor - Electrical & Electronics Engineering -
Maharshi Dayanand University
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