Ashwani Kumar
Whanganui
Summary
Professional with over 10 years of experience in case management, compliance, customer support, and staff training in India and New Zealand. Completed Master of Professional Business Analysis at Victoria University of Wellington, with expertise in report writing, rehabilitation planning, and stakeholder engagement. Committed to facilitating positive community reintegration and supporting individuals in achieving meaningful change.
Overview
11
11
years of professional experience
Work History
Shop Assistant
Four Square Supermarket
, Whanganui, NZ
03.2025 - Current
- Contributed to public safety and community well-being by ensuring a secure store environment and applying de-escalation techniques in customer interactions
- Ensures a safe and welcoming environment for all community members while adhering to strict operational compliance standards
- Acquired local work experience and developed understanding of New Zealand workplace practices.
Optical Assistant
Specsavers
Wellington, NZ
05.2024 - 02.2025
- Facilitated informed decision-making on treatment options while ensuring empathetic care.
- Maintained accurate records and generated reports for optometrists to ensure health standards compliance.
- Established rapport with diverse client populations, including Māori and Pacific peoples.
Sr. Customer Experience Specialist / MIS Executive / Business Analyst
Lenskart Solutions Pvt Ltd
Gurugram, India
09.2016 - 02.2024
- Managed case escalations and coordinated with multiple teams to resolve complex client issues.
- Prepared compliance and financial reports for management and external stakeholders.
- Conducted risk assessments and root-cause analysis to prevent repeat issues.
- Designed and delivered training sessions for 15+ new staff, which reduced onboarding time and improved team compliance scores by 30%.
- Supported rehabilitation-focused solutions by addressing customer grievances empathetically and building trust.
Senior Education Counsellor
Applect Learning Systems Pvt Ltd
New Delhi, India
11.2014 - 06.2016
- Adopted a multi-disciplinary approach, working with teachers and parents to create a supportive network
- Partnered with students and their whānau to develop personalized plans, using motivational approaches to improve engagement.
Education
Master of Professional Business Analysis -
Te Herenga Waka | Victoria University Wellington
Wellington, NZ07.2025
Skills
- Case management and rehabilitation support
- Risk assessment and compliance
- Stakeholder and whānau engagement
- Motivational communication and counseling
- Report writing for legal standards
- Cultural awareness (Māori and Pacific peoples)
- Training and team collaboration
Community Involvement - SGI Wellington
- Facilitate gatherings that strengthen whānau connections and promote well-being through manaaki.
References
References available upon request.
Timeline
Shop Assistant
Four Square Supermarket
03.2025 - Current
Optical Assistant
Specsavers
05.2024 - 02.2025
Sr. Customer Experience Specialist / MIS Executive / Business Analyst
Lenskart Solutions Pvt Ltd
09.2016 - 02.2024
Senior Education Counsellor
Applect Learning Systems Pvt Ltd
11.2014 - 06.2016
Master of Professional Business Analysis -
Te Herenga Waka | Victoria University Wellington
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