Asif Bin Ahsan
5/11 Kingsway Avenue ,Auckland
Summary
A dynamic and accomplished professional with 8 years of extensive experience in luxury retail, I am a right and left brain thinker who seamlessly blends analytical prowess with creative insight. As a visionary leader, I bring an infectious enthusiasm, an entrepreneurial spirit, and a deep passion for driving success through overcoming challenges. My journey has spanned multiple cities in New Zealand , diverse product categories, and various distribution channels, providing me with a wealth of knowledge and a unique ability to adapt to evolving landscapes. Constant learning, adaptability, and growth fuel my motivation, ensuring that I stay ahead of industry trends and contribute effectively to organizational success. Being part of a team that shares a common passion for growth and success is a source of immense reward for me. I am not just a leader; I am a mentor who values and instills the three key work ethics of attitude, curiosity, and integrity. These principles serve as the foundation for inspiring and empowering my direct reports and colleagues,fostering a culture of excellence and innovationI consider myself to be a highly motivated individual who is able to motivate others, I enjoy working in an environment in which, efforts are recognized and rewarded and communication is open and honest. I am an honest straight forward person who delivers on my commitments. I have excellent communication and interpersonal skills. I enjoy challenges and work well under pressure. I have gained a wide skill base over my employment with Countdown and believe that I will be able to add significant value to other roles.
Overview
8
8
years of professional experience
Work History
Fresh Food Manager
Woolworths New Zealand
St Lukes, Auckland
07.2023 - Current
- Fresh Food Manager act in the store as a Assistant Store Manager and Run the store in absence of Store Manager.
- Complete knowledge and expert in Daily store operations
- Developed and implemented food safety protocols to ensure compliance with health regulations.
- Managed daily operations of the fresh food department, including staffing and scheduling.
- Maintained accurate records of inventory, ordering, and sales activity.
- Conducted regular inspections of equipment and facilities to ensure they meet health code requirements.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Inspected all incoming shipments for quality assurance purposes before stocking shelves.
- Performed cycle counts and monthly inventory audits.
- Recruited and trained new employees to meet job requirements.
Customer Service Manager
Countdown St Lukes
Mount Albert, Auckland
01.2023 - 07.2023
- Overseeing the online, checkouts, cash office, price integrity department and ensuring the Store compliance are up to date by following company policies and procedures.
- Ensure the promotion of safe work practices & adherence as per Health & Safety policies & procedures, & legislative requirements
- Oversee weekly planned wage forecasts ensure they meet the customer needs & budget
- To manage the store in the absence of the Store Manager, undertaking all duties & tasks associated with this position
- Led recruitment efforts, selecting, orienting, training, assigning and coaching employees & Department Managers
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Relayed customer feedback to cross-functional teams to improve products and services.
Customer Service Manager
Countdown Gisborne
, Gisborne
05.2021 - 01.2023
Operations and Café Manager
Sefa Goren Limited
Bulls , Palmerston North
03.2021 - 05.2022
Assistant Customer Service Manager
Countdown Carlyle
Napier, Hawkes Bay
02.2020 - 02.2021
Customer Service Manager (Acting)
Countdown Carlyle
Napier, Hawkes Bay
09.2020 - 11.2020
Assistant Customer Service Manager
Countdown Napier
Napier, Hawkes Bay
10.2019 - 02.2020
Assistant Customer Service Manager (Acting)
Countdown Browns Bay
Browns Bay, Auckland
05.2019 - 09.2019
Customer Service Supervisor
Countdown Browns Bay
Browns Bay, Auckland
08.2018 - 05.2019
Customer Service Supervisor
Countdown Mairangi Bay
Mairangi Bay, Auckland
07.2016 - 08.2018
Checkout Operator
Countdown Mairangi Bay
Mairangi Bay, Auckland
04.2016 - 07.2016
Education
New Zealand Diploma In Business ( Level-6) - Leadership & Management
NZMA
Auckland01.2018
National Diploma In Business (Level-5) - Business Administration And Management
Cornell Institute Of Business And Technology
Auckland11.2016
Bachelor of Business Administration - Marketing and Management
North South University
Dhaka11.2015
Skills
- Microsoft Office (Adobe Photoshop,MS Power point, MS Word, MS Excel)
- Excellent typing skills and sound knowledge in different software
- Advanced operational skills in
Windows Operating Systems
and MacOS - Ability to troubleshoot MacOS and iOS
- Familiarity with cloud and cloud storage
- Ability to work within a team and quickly adapt to organizational changes
- Excellent interacting skills
with people - Ability to work within a team
and quickly adapt to
organizational changes
Affiliations
- License Controller Qualification (LCQ) from Service IQ
- Current General Manager's Certificate
- Current First-Aider Certificate from New Zealand Red Cross
- Qualified in Food and Safety Course from NSF International
ACHIEVEMENTS
- Team Member of the Month, Countdown Browns Bay I August 2019
- Team Member of the Month, Countdown Carlyle I May 2020
- Department of the Month (Checkouts), Countdown Carlyle I November 2020
- Department of the Month (Checkouts), Countdown Gisborne I October 2021 & July 2022
- Department of the Month (Online), Countdown Gisborne I December 2021 & August 2022
Languages
English
Native/ Bilingual
French
Professional
Hindi
Professional
Arabic
Full Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Fresh Food Manager
Woolworths New Zealand
07.2023 - Current
Customer Service Manager
Countdown St Lukes
01.2023 - 07.2023
Customer Service Manager
Countdown Gisborne
05.2021 - 01.2023
Operations and Café Manager
Sefa Goren Limited
03.2021 - 05.2022
Customer Service Manager (Acting)
Countdown Carlyle
09.2020 - 11.2020
Assistant Customer Service Manager
Countdown Carlyle
02.2020 - 02.2021
Assistant Customer Service Manager
Countdown Napier
10.2019 - 02.2020
Assistant Customer Service Manager (Acting)
Countdown Browns Bay
05.2019 - 09.2019
Customer Service Supervisor
Countdown Browns Bay
08.2018 - 05.2019
Customer Service Supervisor
Countdown Mairangi Bay
07.2016 - 08.2018
Checkout Operator
Countdown Mairangi Bay
04.2016 - 07.2016
New Zealand Diploma In Business ( Level-6) - Leadership & Management
NZMA
National Diploma In Business (Level-5) - Business Administration And Management
Cornell Institute Of Business And Technology
Bachelor of Business Administration - Marketing and Management
North South University
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