Askalu Netere
Auckland,AUK
Summary
Highly motivated and customer-focused professional with over six years of experience in the hospitality industry. Demonstrated expertise in delivering exceptional service across various roles, including waitressing, cashiering, dining room, and kitchen management. Possesses outstanding communication and interpersonal skills, establishing rapport and building lasting relationships with customers and colleagues. Seeking a challenging role in the hospitality industry to utilize and further develop existing skills.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Sidekicker Company
Auckland
01.2023 - 06.2023
- Assisted with event coordination and provided excellent customer service at various retail outlets and high-profile events
- Conducted inventory checks, stocked shelves, and managed POS transactions
- Assisted with set-up, tear-down, and cleaning of event spaces.
Waitress/Cashier/Room Dining
Cordis Hotel
Auckland
12.2019 - 12.2022
- Greeted customers, took orders, and ensured timely delivery of food and drinks in the restaurant and room service areas
- Handled cashier duties, including accepting payments and preparing bills
- Maintained cleanliness and tidiness of dining areas, routinely restocked cutlery, crockery, and glassware
- Provided exceptional customer service, with an average of 96% positive feedback from customer reviews.
Cashier/Waitress/Kitchen Hand
Abyssinia Cafe
Auckland
02.2018 - 11.2019
- Managed high-volume cash transactions, prepared bills, and processed credit and debit card transactions
- Assisted waiting staff, greeting customers, taking orders, and serving food and drinks promptly
- Maintained hygiene and cleanliness standards across all areas of the café, including the kitchen, storage areas, and dining areas.
Education
Bachelor of Business Studies in Human Resource Management (in progress) -
Auckland University of Technology
01.2024
Diploma in Travel and Tourism Level 5 -
The International Travel College of New Zealand
01.2019
Skills
- Excellent communication and interpersonal skills
- Highly organized and efficient
- Keen attention to detail
- Good problem-solving skills
- Familiarity with POS systems and Microsoft Office applications
- Ability to work effectively in a team and independently
- Fluent in English
- Complaint Handling
- Teamwork and Collaboration
- Goal-Driven
- Reliable and Responsible
- Exceeding Customer Expectations
- Building Customer Loyalty
- Self Motivation
- Honest and Dependable
- Attention to Detail
- Multitasking
- Safety and Cleanliness Standards
- Friendly and Helpful
- Customer Service
- POS System Operation
- Effective communication abilities
References
0224124020
References
References available upon request.
Timeline
Retail Assistant
Sidekicker Company
01.2023 - 06.2023
Waitress/Cashier/Room Dining
Cordis Hotel
12.2019 - 12.2022
Cashier/Waitress/Kitchen Hand
Abyssinia Cafe
02.2018 - 11.2019
Bachelor of Business Studies in Human Resource Management (in progress) -
Auckland University of Technology
Diploma in Travel and Tourism Level 5 -
The International Travel College of New Zealand
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