Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
Generic

Asma Uddin

Auckland

Summary

My name is Asma Uddin and I am studying a bachelors of law and criminology at the

University of Auckland. I have a big interest in all areas of work and being able to experience

different opportunities and roles. I am well time managed, respectful, well mannered at all

costs and I wish to provide nothing but the best towards everyone in need of my care. I am a

hardworking individual and can promise to be a reliable employee. I am currently sitting on a

full New Zealand licence and have my own car, therefore have a supported and safe

transport for getting places on time. I have current work experience as I’ve been working at

Event Cinemas in West city henderson mall for 3 years now and was promoted to supervisor

just before my 18th birthday, therefore i have gained great communication and customer

service skills in all areas of work. I also have retail experience from working at Platypus for

over 8 months and over a year at JD Sports, where I am currently employed. I am a very passionate and

dedicated person towards the roles I've been given and strive for personal best at all times. I have been a member at club physical, along with my family for a very long time and has been a dream of mine to work with the team

Overview

2
2
years of professional experience

Work History

AfghaNZloom warehouse

MOZAIC KEBAB SHOP, Westcity

Event Cinemas, Westcity

Volunteer

Howard League For Penal Reform
06.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Customer Service Assistant

JD Sports
08.2023 - Current
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Contributed to sales growth by up-selling additional products or services when appropriate.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Assistant

Platypus Shoes
08.2022 - 01.2023
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.

Education

Bachelor - Law

University of Auckland
Auckland

Bachelor - Criminology

University of Auckland
Auckland

Skills

  • Customer service skills and customer care
  • Experienced in Customer Support
  • Helping with any issues
  • Work well with technology and computers
  • Taking care and welcoming towards customers
  • Good at communication
  • Good at looking after things
  • Making sure everyone is happy with my job and how i’m doing it
  • Friendly and welcoming towards people
  • Handling every customers in a safe and respectful manner
  • Working extra hard and having the right mindset
  • Respect everyone with integrity and enthusiasm
  • Time management skills
  • Balancing work with school time
  • Being sorted, coming into work organised and ready
  • Working extra shifts if needed
  • Reliable and trusted to be on time
  • Good time management
  • Always having a ride to and from work
  • Reliable Transportation Planning
  • There when needed
  • Communication skills
  • Great communication skill
  • Confident speaker, fluent english speaker
  • Love interacting with people all around the world and different cultures
  • Respecting other opinion and decisions
  • Making others feel comfortable and making sure i’ve done my job to the best of my ability
  • Having a positive attitude at all time
  • Providing the best customer care possible
  • Having a refreshing attitude towards all customers and staff members

Hobbies and Interests

I am passionate about fitness, and going to the gym has become one of my favorite hobbies. It allows me to challenge myself physically and mentally while staying active and healthy. I enjoy setting personal goals, whether it’s improving my strength, endurance, or overall well-being, and I find the process incredibly rewarding. The gym is also my way of relieving stress and maintaining focus in other areas of my life, as it helps me build discipline and a positive mindset. Fitness has become a key part of my lifestyle, and I am always looking to grow and improve through it.

Languages

Pashto
Native or Bilingual
Farsi
Professional Working
English
Full Professional

References

Alicia Sinclair

Supervisor at JD SPORTS

+64 21 160 8485


Esther Haver

Howard league - 6 thinking hats

+64 27 497 4872

Timeline

Volunteer

Howard League For Penal Reform
06.2024 - Current

Customer Service Assistant

JD Sports
08.2023 - Current

Customer Service Assistant

Platypus Shoes
08.2022 - 01.2023

AfghaNZloom warehouse

MOZAIC KEBAB SHOP, Westcity

Event Cinemas, Westcity

Bachelor - Law

University of Auckland

Bachelor - Criminology

University of Auckland

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Asma Uddin