Astina Peters
Porirua,WGN
Summary
Experienced manager and problem-solver with a passion for fostering teamwork, leading by example, and motivating others. Exceptional customer relations skills and a natural ability to build strong relationships. Consistently delivers positive outcomes through independent decision-making and sound judgment. Committed to leveraging training, monitoring capabilities, and morale-building expertise to drive employee engagement and enhance overall performance within the organization.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Duty Manager
Reading Cinemas Porirua
12.2021 - Current
- Run shifts and assign jobs, handle customer service, issue refunds and complaints, sanitize work area, issue breaks
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Monitored workflow to improve employee time management and increase productivity.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed approximately 15 calls, emails per day from customers.
Retail Assistant (Temp)
Maori Arts Gallery
11.2021 - 12.2021
- Learned how to communicate with customers, package items for customers
- Actively engaged customers to provide general assistance and information on store merchandise.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, applied discounts, and printed receipts to ring up customers.
Tourism Guide
Maori Tourism Camp, Kapiti Island
10.2018 - 10.2018
- Learned Maori names for the Tourist Activities on Kapiti Island, to demonstrate for visitors
- Also worked to provide group lunches and assisted with guiding around walking tracks
- Guided groups of up to 6 people on scheduled tours.
Education
Some College (No Degree) -
Bishop Viard College
PoriruaSkills
- Cleaning
- Childcare
- Customer assistance
- POS systems
- Time management
- Retail sales
- Time management capabilities
- Critical thinking
- Decision-making
Timeline
Duty Manager
Reading Cinemas Porirua
12.2021 - Current
Retail Assistant (Temp)
Maori Arts Gallery
11.2021 - 12.2021
Tourism Guide
Maori Tourism Camp, Kapiti Island
10.2018 - 10.2018
Some College (No Degree) -
Bishop Viard College
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