Astra Smith
City Centre,,AUK
Summary
Bright young professional with a range of useful skills and experience. Friendly, positive, passionate about customer satisfaction and teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The University of Auckland
01.2021 - 06.2023
- Role consisted of providing phone, email, and live messenger chat support to staff members of the university through the Staff Service Centre (SSC)
- Resolved issues related to IT, HR, and property management support for staff.
- IT: Password and 2 factor authentication reset through Student Services Online (SSO), escalation to the main IT department.
- Updated staff work visas in SSO, addressed bullying and harassment grievances, triaged HR requests to main HR department.
- Recorded and managed maintenance issues using CRM software Maximo.
Room Attendant
The Shakespeare
, Auckland
06.2020 - 02.2021
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Replenished supplies and amenities in rooms and common areas daily.
- Inspected rooms for damage and reported maintenance needs.
- Arranged cleaning supplies and equipment in designated storage areas.
- Opened clean and set up of bathroom and bar areas.
Education
Some College (No Degree) - Level 3 Certificate in Animal Care
Manukau Institute of Technology
Auckland, NZSkills
- Customer Interaction
- HR triaging
- Issue escalation
- CRM software
- Data entry
- Time management
- Verbal Support
Timeline
Customer Service Representative
The University of Auckland
01.2021 - 06.2023
Room Attendant
The Shakespeare
06.2020 - 02.2021
Some College (No Degree) - Level 3 Certificate in Animal Care
Manukau Institute of Technology