Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Work Availability
References
Hi, I’m

Astrid Atlasz

Auckland,AUK
Astrid Atlasz

Summary

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting.

Possesses experience in data entry and money handling.

Capable of quickly memorizing product details and fostering strong customer relationships.

Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Customer-focused individual with a passion for delivering exceptional service with strong interpersonal skills and a talent for effectively addressing concerns.

Committed to improving customer satisfaction and driving positive outcomes.

Results-driven individual with a solid track record in delivering quality work and known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.

Passionate about continuous learning and professional development.

Proactive and versatile professional with a dedication to quickly adapting to new challenges.

Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.

Focused on supporting team success and achieving positive results.

Highly-motivated employee with desire to take on new challenges.

Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes.

Thrives under pressure and consistently earns high marks for work quality and speed.

Hardworking with customer service, multitasking, and time management abilities.

Devoted to giving every customer a positive and memorable experience.

Eager to contribute to a dynamic team and support organizational goals. Organised, motivated and eager to utilise time management and organisational skills across diverse settings.

Overview

35
years of professional experience

Work History

Student Volunteer Army
Auckland , New Zealand

Student Volunteer
01.2020 - Current

Job overview

  • Clean up in South Auckland post floods
  • Provided physical and psychological support to clients who were affected by floods
  • Helped to clean houses that were affected by the floods-including removing dangerous wiring and water logged pink bats. This was undertaken under direct supervision and direction of a team leader
  • Provided support to other volunteers
  • Managed a team effectively so that everyone could carry out the tasks that were required
  • Provided education on flood relief
  • Provided education on disaster management and effective team work
  • Organised social events post flood relief
  • Debriefed after clean up so that everyone in the team felt comfortable with how they had assisted with relief efforts
  • Provided assistance with special projects to meet aggressive deadlines.
  • Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
  • Created and updated confidential student and employee files.
  • Participated in fundraising efforts to support college organizations or clubs.
  • Greeted office visitors, provided information, and directed to appropriate personnel.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Made referrals to utilize community resources for resident's needs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Agency, Magazine and Catwalk
Auckland CBD, Auckland, NZ

Model
01.1990 - Current

Job overview

  • Posed for artists and photographers with or without clothes.
  • Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
  • Stayed up-to-date on fashion trends by attending shows and reading industry publications regularly.
  • Gathered information from agents to understand pay, provisions and lengths of jobs.
  • Reported job completions to agencies and obtained information about future appointments.
  • Upheld high standards of professionalism in high-stress environments.
  • Participated in fittings before shoots so that clothing fit properly when photographed.
  • Kept abreast of new products launched by clients in order to promote them appropriately during photoshoots.
  • Provided input regarding poses or styling if requested by client or photographer.
  • Reviewed images after each shoot and made adjustments as needed based on feedback from photographer or art director.
  • Applied makeup to face and styled hair to enhance appearance.
  • Developed creative ideas for photo shoots that highlighted the clothing in an attractive manner.
  • Posed or struck suitable interpretive poses for promoting and selling merchandise or fashions during appearances, filming or photo sessions.
  • Worked closely with art directors to ensure that the vision of the brand was accurately portrayed through modeling.
  • Maintained a positive attitude while working long hours under challenging conditions at times.
  • Met with designers to define guidelines for runway shows and presentations.
  • Attended casting calls, fittings, shows and shoots.
  • Worked with photographers to produce desired looks and to finish photo shoots on schedule.
  • Collaborated with photographers to create poses that best showcased products or concepts while maintaining a professional demeanor.
  • Demonstrated a variety of looks such as casual, dressy, sporty. during photoshoots.
  • Adhered strictly to safety protocols while posing for pictures involving heights or difficult angles.
  • Promoted products and services in television commercials, on film or in videos.
  • Arrived early for shoots to give extra time for hair, makeup, and styling.
  • Traveled to different locations for photoshoots when required.
  • Followed instructions given by photographer or art director during photoshoots.
  • Created unique poses and expressions to capture attention from viewers.
  • Applied makeup according to directions from stylists prior to each shoot.
  • Developed relationships with casting agents and photographers who could provide future work opportunities.
  • Gathered photographs, print advertisements, and digital media to build portfolio of work.
  • Assembled and maintained portfolios and traveled to go-sees to obtain jobs.
  • Changed backstage during fashion shows and maintained poised appearance before audiences.
  • Assisted with makeup, hair styling, and wardrobe selection to ensure the desired look was achieved.
  • Followed strict routines of diet, sleep and exercise to maintain appearance.
  • Stood, turned and walked to demonstrate features of garments for observers at fashion shows.
  • Increased social media presence to promote specific brands and products.
  • Understood lighting techniques used in photography and adjusted poses accordingly.
  • Communicated effectively with clients and other professionals involved in projects to ensure successful outcomes.
  • Managed time efficiently in order to complete multiple assignments within deadlines.
  • Promoted and showcased clothing, footwear, and other products.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.

Nursing Agencies/Bureau
New Zealand , New Zealand

Healthcare Support Worker
01.2016 - 01.2025

Job overview

  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to doctors' appointments and social outings.
  • Performed basic nursing care such as checking vital signs and recording data.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Administered medications according to doctor's orders.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Helped maintain a clean and safe environment for patients.
  • Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
  • Built strong and trusting rapport with clients and loved ones.
  • Initiated contact with family members regarding end-of-life decisions or other matters related to patient care.
  • Contributed to case reviews of client status and progress.
  • Assisted individuals in learning and developing new skills.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Explained treatment procedures to patients in an understandable manner.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted in the preparation of meals for patients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted clients with maintaining good personal hygiene.
  • Transported clients to doctor's appointments and errands.
  • Transported patients between departments within the hospital or other healthcare facilities.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Provided assistance with activities of daily living such as bathing, dressing and undressing, grooming.
  • Followed care plan and directions to administer medications.
  • Maintained accurate records of patient visits and treatments given.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
  • Provided emotional support to patients and their families during difficult times.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Ensured that all medical equipment was properly maintained and cleaned.
  • Consulted with client care team to continually update care plans.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Participated in interdisciplinary team meetings to discuss plans of care for individualized patient needs.
  • Educated patients on preventive health measures, diet, nutrition, exercise.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Answered phones, scheduled appointments, filed paperwork.
  • Instructed family members on how to provide bedside care.
  • Conducted home visits to assess patient needs and provide follow-up care instruction when necessary.
  • Provided compassionate care to patients and their families.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Assisted individuals in development of social skills to become integrated in community.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

University of Auckland
Grafton, Auckland

Older Age Clinical Research Assistant
01.2015 - 01.2025

Job overview

  • Interpreted results from experiments and surveys to generate meaningful conclusions.
  • Conducted primary and secondary research to identify relevant information for project development.
  • Verified accuracy of data by conducting quality assurance checks on collected materials.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.
  • Assisted in the design and implementation of experimental protocols.
  • Presented experimental findings in presentations with graphs, charts and other visual aids.
  • Gathered data from various sources, including online databases, libraries, and interviews with experts.
  • Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
  • Presented findings at professional conferences or seminars as required by faculty supervisors.
  • Performed literature reviews to ensure accuracy of results.
  • Collaborated with other researchers in developing study designs, methods, and tools for data collection.
  • Prepared comprehensive reports summarizing research findings.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
  • Used scientific method to assist colleagues and supervisors with experiments.
  • Conducted comprehensive literature reviews to support ongoing research projects.
  • Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
  • Compiled field observations and converted into data to prepare for experiments and tests.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.

Homecare Medical
South, West And North Auckland, Auckland

COVID-19 Vaccinator
01.2020 - 06.2024

Job overview

  • Performed quality assurance checks on vaccine storage equipment and supplies.
  • Maintained a safe environment by adhering to infection control policies and procedures.
  • Educated patients on vaccine efficacy, potential side effects, and post-vaccination care.
  • Developed partnerships with local organizations that could help expand access to vaccines in underserved communities.
  • Facilitated smooth patient flow through the vaccination site to enhance patient experience.
  • Evaluated patients' vital signs or laboratory data to determine emergency intervention needs.
  • Assisted with scheduling appointments for COVID-19 vaccinations.
  • Participated in training sessions related to new procedures or techniques associated with administering the COVID-19 vaccine.
  • Provided support in data entry tasks related to tracking patient information about vaccinations received.
  • Implemented infection control measures to protect patients and staff from COVID-19 transmission.
  • Administered COVID-19 vaccinations following CDC guidelines and protocols.
  • Coordinated appointment scheduling to maximize vaccination throughput while minimizing wait times.
  • Instructed patients on vaccine administration, side effects, and post-vaccination care.
  • Conducted pre-vaccination screenings, assessing patient eligibility and addressing contraindications.
  • Managed vaccine inventory, ensuring proper storage conditions and monitoring supply levels.
  • Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
  • Prioritized patient care for assigned critically ill patients, based on assessment data or identified needs.
  • Assisted patients with obtaining advanced treatment by referring to specialists.
  • Prepared and administered vaccines according to established protocols.
  • Followed up with patients after their initial visit via phone or email to ensure all necessary paperwork was completed correctly prior to their next appointment.
  • Responded promptly and professionally to inquiries from patients regarding their immunization status or other questions related to receiving the vaccine.
  • Educated patients and families on health maintenance and disease prevention.
  • Reported vaccination data and adverse reactions to relevant public health authorities.
  • Worked collaboratively within an interdisciplinary team of healthcare professionals providing direct patient care services.
  • Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines or scheduling appointments.
  • Utilized electronic health record systems for documentation and patient tracking.
  • Assisted in setting up and dismantling vaccination sites, ensuring operational efficiency.
  • Provided empathetic support to patients, addressing concerns and answering questions about the vaccine.
  • Collaborated with public health officials to ensure compliance with state guidelines for administering COVID-19 vaccines.
  • Managed inventory of vaccine supplies and ensured they were stored in accordance with recommended standards.
  • Collaborated with healthcare providers and public health officials to streamline vaccination efforts.
  • Analyzed and interpreted patients' histories, symptoms and diagnostic information to develop appropriate diagnoses.
  • Obtained specimens or samples for laboratory work.
  • Maintained accurate records of vaccinations administered.
  • Participated in quality improvement initiatives to optimize vaccination processes.
  • Participated in community outreach programs to increase vaccine awareness and uptake.
  • Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
  • Trained new staff on vaccination procedures, safety protocols, and patient communication.
  • Conducted thorough assessments to understand current patient conditions and develop diagnoses.
  • Provided education and counseling to patients regarding the importance of receiving the COVID-19 vaccine.
  • Engaged in professional development activities to stay updated on COVID-19 vaccine guidelines and advancements.
  • Monitored patients for adverse reactions post-vaccination for a mandated period.
  • Used physiologically and technologically derived data to assess urgent and emergent health conditions.
  • Conducted patient assessments to determine eligibility for COVID-19 vaccination.
  • Monitored patients for adverse reactions following vaccinations.
  • Ensured compliance with federal, state, and local regulations governing COVID-19 vaccination.
  • Coordinated with logistics teams to ensure timely delivery of vaccine supplies.
  • Set up, maintained and calibrated medical laboratory equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Homecare Medical
South Auckland, Auckland

COVID-19 Tester
01.2020 - 01.2024

Job overview

  • Adhered to all local, state, and federal requirements regarding patient privacy and confidentiality.
  • Educated visitors and staff on COVID-19 prevention measures and the importance of screening.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Conducted follow up calls with patients after their tests were completed to ensure compliance with quarantine protocols if applicable.
  • Reminded individuals to follow proper social distancing and comply with mask mandates.
  • Educated community members on the importance of following social distancing guidelines and wearing face coverings when out in public.
  • Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
  • Sanitized screening equipment and work areas regularly to prevent contamination.
  • Conducted contact tracing investigations when necessary to identify potential exposures to COVID-19.
  • Implemented and enforced social distancing measures during the screening process.
  • Communicated test results to patients as well as referring physicians or other healthcare providers in a timely manner.
  • Performed data entry into electronic medical records systems.
  • Explained reason for testing and process involved to each client.
  • Provided support services such as scheduling appointments for follow up visits or additional tests if required.
  • Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Maintained accurate records of screenings for health department compliance.
  • Obtained serum or viral swab samples for analysis.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
  • Participated in training sessions focused on proper techniques for performing PCR tests safely and efficiently.
  • Directed individuals with symptoms or exposure to designated quarantine or testing areas.
  • Collaborated with medical staff members on strategies for managing cases of suspected or confirmed coronavirus infections.
  • Followed laboratory guidelines for handling biological specimens.
  • Maintained accurate records of test results and other relevant information in electronic health records system.
  • Assessed and monitored patient symptoms related to potential COVID-19 infection.
  • Monitored and reported on screening process efficiency and suggested improvements.
  • Collaborated with healthcare professionals to update screening procedures as guidelines evolved.
  • Validated laboratory test processes for completeness and safety.
  • Recorded test or medical data for reports using narratives, charts or graphs.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted in the distribution of masks and hand sanitizers to individuals entering the facility.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Scheduled COVID-19 testing prior to medical procedures and surgeries.
  • Coordinated with security personnel to manage the flow of traffic during peak screening times.
  • Administered health questionnaires to assess COVID-19 symptoms and exposure risks.
  • Conducted temperature checks for individuals daily using non-contact thermometers.
  • Participated in training sessions to stay informed on the latest COVID-19 developments and safety protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Collected swab samples from patients for laboratory analysis of COVID-19 status.
  • Ensured confidentiality and sensitivity when handling personal health information.
  • Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
  • Utilized personal protective equipment (PPE) properly to minimize risk of COVID-19 transmission.
  • Offered protective masks and face shields to guests.
  • Documented data in designated system to present to client upon request.
  • Followed key principles of asepsis to protect medical equipment from contamination during blood work.
  • Provided support and information to individuals who were anxious or had questions about COVID-19.
  • Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Provided education about COVID-19 prevention, transmission, and safety measures.
  • Liaised with public health officials to report cases identified during screening.
  • Responded quickly and effectively to inquiries from patients regarding their test results or other issues related to COVID-19 care.
  • Oversaw client flow through COVID-19 collection station.
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Maintained updated knowledge through continuing education and advanced training.

Red Cross
Auckland, Auckland

Disaster Welfare and Support
01.2019 - 12.2023

Job overview

  • Delivery of Meals on Wheels
  • Visitor Care Manaaki Manuhiri
  • Outreach
  • Needs assessments
  • Delivery of household goods such as groceries and medical supplies
  • Assisting at Community-Based Assessment Clinics (CBACS)
  • Transportation related to New Zealand Red Cross COVID-19 response
  • Completed routine maintenance and repair.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Procare/Ministry of Health/District Healthboards
Grafton, Auckland

COVID-19 Screener
12.2019 - 12.2022

Job overview

  • Followed up with patients via telephone or email regarding their test results and answered any additional questions they may have had.
  • Directed individuals with symptoms or exposure to designated quarantine or testing areas.
  • Provided support and information to individuals who were anxious or had questions about COVID-19.
  • Offered information, support and comfort to patient families.
  • Assisted in the development of screening policies based on public health guidance.
  • Built strong and trusting rapport with clients and loved ones.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Provided clear instructions to individuals on safety protocols and next steps if screening failed.
  • Assisted employees in scheduling computer and phone updates.
  • Liaised with public health officials to report cases identified during screening.
  • Greeted, guided and offered assistance to patients and visitors.
  • Participated in training sessions to stay informed on the latest COVID-19 developments and safety protocols.
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
  • Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
  • Collected and compiled data to document performance or assess program quality.
  • Responded to emergency situations following established protocols.
  • Maintained accurate records of screenings for health department compliance.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Performed basic, non-invasive medical assistant duties.
  • Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
  • Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Sanitized screening equipment and work areas regularly to prevent contamination.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Ensured confidentiality and sensitivity when handling personal health information.
  • Collaborated with healthcare professionals to update screening procedures as guidelines evolved.
  • Administered health questionnaires to assess COVID-19 symptoms and exposure risks.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Supported nursing staff in day-to-day operations.
  • Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
  • Liaised with healthcare teams to deliver and manage care in patient homes.
  • Assisted patients with completing COVID-19 screening forms and questionnaires.
  • Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.
  • Offered protective masks and face shields to guests.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Reported any violations of safety protocols to appropriate personnel immediately.
  • Provided emotional support to anxious or distressed patients during the screening process.
  • Provided support to healthcare staff by answering questions and addressing concerns regarding COVID-19 screening procedures.
  • Reviewed current literature on new developments in testing methods, treatments, and vaccines related to COVID-19.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Attended training to validate or refresh basic professional skills.
  • Documented data in designated system to present to client upon request.
  • Responded promptly to inquiries from members of the public regarding available testing sites and services.
  • Educated visitors and staff on COVID-19 prevention measures and the importance of screening.
  • Adhered strictly to infection control policies and procedures related to Covid 19 pandemic situation.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Updated and maintained databases with current information.

St John Ambulance
Mt Wellington, Auckland

First Responder
01.2016 - 01.2020

Job overview

  • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Ensured that all safety protocols were followed while performing hazardous tasks such as entering burning structures or handling hazardous materials spills.
  • Responded to emergency calls for assistance from citizens in distress.
  • Collaborated with medical personnel to quickly treat and transport patients.
  • Performed basic and advanced airway management to ensure patient breathing and airway integrity.
  • Coordinated with medical facilities to ensure smooth transition and continuity of care for patients.
  • Conducted patient assessments to determine necessary medical intervention and care plans.
  • Assessed scene upon arrival for possible hazards or dangerous situations.
  • Documented patient care and treatment procedures accurately for medical records and reporting purposes.
  • Participated in emergency drills and simulations to improve response times and procedural efficiency.
  • Maintained confidentiality and privacy of patient information in accordance with HIPAA regulations.
  • Trained new recruits on proper use of personal protective equipment.
  • Assisted in the development and implementation of emergency response plans and protocols.
  • Administered first aid and emergency care to patients in various settings, ensuring rapid response to medical needs.
  • Gave oral glucose, activated charcoal and oxygen to patients when needed.
  • Operated emergency vehicles and equipment with adherence to safety protocols and regulations.
  • Transported patients to emergency room for prompt care in emergency situations.
  • Monitored patient vital signs and responded to changes in condition with appropriate interventions.
  • Led public health education sessions on first aid, CPR, and emergency preparedness for community members.
  • Interviewed patients to obtain medical history and details on current issues.
  • Reported infectious disease cases to appropriate medical authorities.
  • Maintained a thorough knowledge of the streets, buildings, landmarks, and hydrants within assigned area of responsibility.
  • Provided life-saving first aid to victims of accidents or medical emergencies.
  • Positioned patients in preparation for treatment and transport.
  • Employed advanced life support techniques and procedures under stressful conditions.
  • Conducted triage in multiple casualty incidents to prioritize and manage patient care effectively.
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
  • Served as first responder to many scenes and provided life support to victims, including taking blood pressure, observing skin changes, and taking pulses.
  • Managed inventory of medical supplies and equipment, ensuring availability for emergency situations.

Geneva Healthcare
Auckland, Auckland

Healthcare Support Worker
01.2016 - 01.2020

Job overview

  • Educated patients about their health issues and preventive measures they can take.
  • Provided emotional support for patients during times of distress or anxiety.
  • Assessed patients' conditions and reported any changes to physicians.
  • Participated in training sessions on new technologies or techniques related to healthcare.
  • Restocked supplies and cleaned equipment between patients.
  • Assisted employees in scheduling computer and phone updates.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Facilitated communication between physicians, nurses, therapists, pharmacists.
  • Managed inventory of medical supplies, equipment, and medications.
  • Organized work orders, maintenance repairs and other administrative duties.
  • Assisted with patient transfers and mobility exercises.
  • Coordinated with other healthcare professionals to ensure optimal patient care.
  • Received blood and bodily fluid samples and passed to employees
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared examination rooms for incoming patients by stocking them with necessary supplies.
  • Attended weekly meetings with department heads to discuss new protocols or procedures.
  • Collected and compiled data to document performance or assess program quality.
  • Reviewed patients' histories and conducted physical examinations to determine diagnosis and treatment plan.
  • Maintained accurate documentation of patient information in electronic health records.
  • Answered phone calls, emails, or other inquiries from patients or staff members regarding healthcare services.
  • Prescribed medication for treatment of various conditions, diseases and ailments.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
  • Performed basic, non-invasive medical assistant duties.
  • Monitored health and well-being of clients and reported significant health changes.
  • Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury.
  • Escorted patients before and after surgical procedures.
  • Provided direct patient care, such as taking vital signs and administering medications.
  • Conducted periodic assessments of the physical environment for safety hazards.
  • Checked patient pulse, temperature and respiration to take measurement of body's basic functions.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Contributed ideas for ways to improve existing processes within the organization.
  • Performed wound care treatments and documented progress in medical records.
  • Liaised with healthcare teams to deliver and manage care in patient homes.
  • Monitored patients' responses to treatment plans and adjusted accordingly.
  • Collaborated with multidisciplinary teams to develop individualized care plans for each patient's needs.
  • Offered information, support and comfort to patient families.
  • Ensured compliance with all applicable regulations and standards of practice.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Supported nursing staff in day-to-day operations.
  • Gave advice and assistance to patients with regard to diet, exercise and other homeopathic factors.
  • Drove clients to doctors' appointments and social outings.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Performed basic nursing care such as checking vital signs and recording data.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Administered medications according to doctor's orders.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Helped maintain a clean and safe environment for patients.
  • Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
  • Initiated contact with family members regarding end-of-life decisions or other matters related to patient care.
  • Assisted with physical therapy exercises under the direction of therapists or physicians.
  • Contributed to case reviews of client status and progress.
  • Assisted individuals in learning and developing new skills.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Explained treatment procedures to patients in an understandable manner.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted in the preparation of meals for patients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted clients with maintaining good personal hygiene.
  • Transported clients to doctor's appointments and errands.
  • Transported patients between departments within the hospital or other healthcare facilities.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Provided assistance with activities of daily living such as bathing, dressing and undressing, grooming.
  • Maintained accurate records of patient visits and treatments given.
  • Followed care plan and directions to administer medications.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
  • Provided emotional support to patients and their families during difficult times.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Ensured that all medical equipment was properly maintained and cleaned.
  • Consulted with client care team to continually update care plans.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Participated in interdisciplinary team meetings to discuss plans of care for individualized patient needs.
  • Educated patients on preventive health measures, diet, nutrition, exercise.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Instructed family members on how to provide bedside care.
  • Conducted home visits to assess patient needs and provide follow-up care instruction when necessary.
  • Provided compassionate care to patients and their families.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained detailed records of services performed on clients.
  • Assisted individuals in development of social skills to become integrated in community.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

University of Auckland
Grafton, Auckland

I-Spot D (depression) Research Assistant
01.2011 - 12.2012

Job overview

  • Interpreted results from experiments and surveys to generate meaningful conclusions.
  • Conducted primary and secondary research to identify relevant information for project development.
  • Verified accuracy of data by conducting quality assurance checks on collected materials.
  • Drafted manuscripts for submission to peer-reviewed journals.
  • Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
  • Assisted in the design and implementation of experimental protocols.
  • Presented experimental findings in presentations with graphs, charts and other visual aids.
  • Oversaw lab equipment stock and placed orders to expand inventory.
  • Gathered data from various sources, including online databases, libraries, and interviews with experts.
  • Set up, calibrated, and maintained laboratory and field research equipment.
  • Employed scientific methods to promote quality of collected samples and stored specimens.
  • Provided support for faculty members with grant applications related to research projects.
  • Supervised supplies in inventory and notified supervisor of low stock levels.
  • Maintained a database of all research activities conducted during the course of each project.
  • Interpreted test results and determined need for retesting.
  • Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
  • Supplied quality control data for regulatory submissions to support corrective actions.
  • Reviewed experimental data to catch potential lab errors and correct mistakes.
  • Presented findings at professional conferences or seminars as required by faculty supervisors.
  • Produced comprehensive research questions and potential hypotheses.
  • Created detailed summaries of existing studies for use in further investigations.
  • Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
  • Performed literature reviews to ensure accuracy of results.
  • Collaborated with other researchers in developing study designs, methods, and tools for data collection.
  • Examined experiment results to identify potential underlying causes for scientific findings.
  • Processed hematology and chemistry samples.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
  • Prepared comprehensive reports summarizing research findings.
  • Used scientific method to assist colleagues and supervisors with experiments.
  • Conducted comprehensive literature reviews to support ongoing research projects.
  • Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
  • Managed multiple research projects simultaneously while ensuring accurate record keeping.
  • Compiled field observations and converted into data to prepare for experiments and tests.
  • Analyzed experimental results and determined whether results fit within standard procedures.
  • Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Orbis Healthcare
North Shore, Auckland

Medical Content Writer
01.2009 - 12.2009

Job overview

  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Completed time-sensitive writing assigned on short notice and consistently met deadlines.
  • Utilized SEO best practices when writing web copy to increase visibility in search engine results pages.
  • Conducted research using reliable sources such as peer-reviewed journals, textbooks, and professional organizations.
  • Crafted persuasive sales copy to support product launches and promotional campaigns.
  • Coordinated with graphic designers to integrate visual elements into content, enhancing reader engagement.
  • Worked closely with physicians to ensure that all medical information presented was accurate and up-to-date.
  • Managed content calendars, ensuring timely publication of articles and posts.
  • Interviewed subject matter experts to enrich content with professional insights.
  • Utilized analytics tools to monitor content performance and adjust strategies accordingly.
  • Optimized content for search engines (SEO) to increase visibility and traffic.
  • Researched and wrote articles on a variety of health topics to be used in print publications or online.
  • Analyzed competitors' websites in order to develop strategies that would improve our own site’s usability and readability.
  • Updated existing medical content regularly based on changes within the healthcare field.
  • Collaborated with other writers to ensure accuracy and consistency of content across multiple platforms.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Attended conferences related to healthcare topics as necessary in order to stay up-to-date on industry trends.
  • Wrote easy-to-understand user interface text, online help and developer guides.
  • Implemented feedback from readers to improve content relevance and readability.
  • Gathered and translated scientific and technical information into written consumer material.
  • Reviewed published materials and recommend revisions or changes in scope, format, content and methods.
  • Wrote articles and took pictures or created graphics to publish alongside articles.
  • Validated accuracy of information, data and references in written content.
  • Worked closely with writing team and senior creative staff to achieve shared vision.
  • Created and edited medical content for patient education materials, including brochures, pamphlets, and website copy.
  • Organized complex medical concepts into easy-to-understand language suitable for a wide range of audiences.
  • Produced multimedia content, including videos and podcasts, to enhance user engagement.
  • Contributed to the creation of content guidelines and best practices.
  • Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines.
  • Worked with internal team to obtain in-depth understanding of products.
  • Built relationships with subject matter experts in order to obtain relevant information for projects.
  • Edited and proofread content produced by team members, maintaining high quality standards.
  • Maintained an organized library of past projects so that reference materials are easily accessible.
  • Edited existing medical content for accuracy, clarity, and style.
  • Assisted with quality assurance testing prior to launch of any new products or services related to healthcare industry trends or advancements in technology.
  • Developed blog posts on timely medical topics related to the healthcare industry.
  • Edited and proofread content to verify proper grammar, quality and consistency with AP style.
  • Wrote high quality SEO content based around keyword gaps and priorities identified by editor.
  • Utilized content management systems to publish and update web content efficiently.
  • Curated relevant content for weekly newsletters, driving subscriber growth.
  • Participated in weekly meetings with other members of the Medical Content Team in order to brainstorm ideas for upcoming projects.
  • Brainstormed, researched and contributed content ideas that appealed to target audience.
  • Conducted thorough research to produce informative and accurate articles on diverse topics.
  • Developed content strategies aligned with company's brand voice and objectives.
  • Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
  • Analyzed competitor content and strategies to identify opportunities for improvement.
  • Provided guidance and support during the development process of new products or services related to healthcare industry trends or advancements in technology.
  • Collaborated with marketing team to create compelling copy for email campaigns, increasing open rates and engagement.
  • Identified opportunities for improvement in current content offerings by researching competitor websites or analyzing customer feedback surveys.
  • Analyzed developments in specific fields to determine need for revisions in previously published materials.
  • Reviewed customer feedback surveys regularly in order to identify areas where additional educational material is needed.
  • Performed in-depth research into topics to write clear and accurate copy.
  • Developed creative ideas for marketing campaigns based on research findings regarding target audience needs and interests.
  • Comprehended new content functionality through research, testing and interviewing.
  • Wrote original keyword-rich content following branding and SEO best practices.
  • Proofread documents for grammar, punctuation, spelling errors, typos, formatting issues. prior to submission.
  • Developed and authored technical information for internal and external utilization.
  • Developed and wrote engaging content for blogs, websites, and social media platforms, tailoring tone and style to target audience.
  • Developed and wrote technical documentation for products.
  • Managed multiple content projects simultaneously, adhering to strict deadlines.
  • Participated in content brainstorming sessions to generate innovative ideas.
  • Facilitated content workshops and training sessions for the content team.
  • Established and maintained a consistent brand voice across all content channels.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

University of Auckland
Tamaki Campus, Auckland, NZ

Medical/Surgical Coder
01.2007 - 12.2009

Job overview

  • Provided support for coding queries raised by coders or staff members regarding specific cases or coding issues.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
  • Entered coded data into electronic health record (EHR) systems.
  • Verified accuracy of procedure codes to ensure proper reimbursement levels.
  • Managed coding for multiple specialties, ensuring specific codes are accurately applied.
  • Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
  • Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
  • Advised on the impact of coding decisions on reimbursement and compliance.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Utilized coding software and tools efficiently to expedite the coding process.
  • Compiled and coded patient data using standard classification systems.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
  • Safeguarded medical records to maintain patient confidentiality.
  • Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
  • Performed audits on coded claims to ensure that all required data elements are included for accurate payment processing.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Resolved coding discrepancies and denials to maximize reimbursement.
  • Conducted audits to ensure compliance with federal and state regulations.
  • Reviewed patient records and assigned accurate codes for diagnoses and procedures.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Monitored and analyzed coding error trends to improve coding accuracy.
  • Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
  • Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
  • Supported external audits by providing coded data and documentation as requested.
  • Coordinated with billing department to clarify billing issues related to coding.
  • Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
  • Set up patient charts and documented information in various company software.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Educated healthcare staff on coding standards and changes in coding guidelines.
  • Assisted with the development of coding policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Located and retrieved files, assisting public with general information.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Participated in coding team meetings to discuss challenges and best practices.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Analyzed patient charts and records to extract relevant coding information.
  • Maintained up-to-date knowledge of coding changes, updates, and new rules.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Updated coding skills and knowledge through continuous education and training.
  • Performed quality assurance checks on coded data.
  • Pulled patient records and transferred information to appropriate parties.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept abreast of updates and changes in coding guidelines and reporting requirements.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.

Farmers Trading Company
Auckland CBD, Auckland, NZ

Store Team Member
01.2005 - 12.2007

Job overview

  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns and exchanges according to company policy.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized and maintained store displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted customers with carry-out orders from the store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled customer complaints professionally and efficiently.
  • Provided product knowledge to customers and answered inquiries.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Conducted regular inventory checks to ensure accurate stock levels.
  • Attended training sessions focused on developing retail skillset.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Maintained records related to sales for store management.
  • Greeted customers and provided excellent customer service.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Participated in weekly team meetings to discuss strategies for improving customer service.
  • Adhered to all company policies regarding customer service standards.
  • Operated cash register to process sales transactions.
  • Utilized upselling techniques to increase customer satisfaction and revenue.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Tracked shipments from vendors to ensure timely delivery of merchandise.
  • Ensured compliance with safety regulations while handling merchandise.
  • Conducted price checks on items when requested by customers.
  • Assisted in stocking shelves with merchandise.
  • Handled returns and exchanges according to company policies.
  • Placed special orders or called other stores to find desired items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Prepared promotional materials for display in-store or online.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.

The Plastic Box
Newmarket, Auckland, NZ

Store Team Member
01.2004 - 12.2006

Job overview

  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns and exchanges according to company policy.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized and maintained store displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted customers with carry-out orders from the store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided product knowledge to customers and answered inquiries.
  • Handled customer complaints professionally and efficiently.
  • Conducted regular inventory checks to ensure accurate stock levels.
  • Attended training sessions focused on developing retail skillset.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Maintained records related to sales for store management.
  • Greeted customers and provided excellent customer service.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Adhered to all company policies regarding customer service standards.
  • Operated cash register to process sales transactions.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Tracked shipments from vendors to ensure timely delivery of merchandise.
  • Assisted in stocking shelves with merchandise.
  • Handled returns and exchanges according to company policies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Smith and Caugheys
Auckland, CBD, Auckland

Store Team Member
01.2001 - 12.2005

Job overview

  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns and exchanges according to company policy.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized and maintained store displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted customers with carry-out orders from the store.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided product knowledge to customers and answered inquiries.
  • Handled customer complaints professionally and efficiently.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Conducted regular inventory checks to ensure accurate stock levels.
  • Attended training sessions focused on developing retail skillset.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Maintained records related to sales for store management.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Greeted customers and provided excellent customer service.
  • Adhered to all company policies regarding customer service standards.
  • Operated cash register to process sales transactions.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Tracked shipments from vendors to ensure timely delivery of merchandise.
  • Ensured compliance with safety regulations while handling merchandise.
  • Conducted price checks on items when requested by customers.
  • Assisted in stocking shelves with merchandise.
  • Handled returns and exchanges according to company policies.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Placed special orders or called other stores to find desired items.
  • Prepared promotional materials for display in-store or online.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Boodles Restaurant
Remuera, Auckland

Waitress
01.1996 - 12.1998

Job overview

  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Filled condiments and napkin containers during slack periods.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Trained new employees to perform duties.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Assisted in seating guests at tables or booths.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Greeted customers and provided menus.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented food and beverages to guests at tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Stocked service areas with supplies during slow periods.
  • Bussed tables as needed during peak hours.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Processed payments accurately using cash registers or POS systems.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided accurate change for cash transactions using a cash register system.
  • Communicated daily specials to customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Answered questions about menu items, ingredients, and pricing.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Performed basic math calculations when computing bills for customers' meals.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Set up tables in between patrons to reduce wait times.
  • Replenished beverages when necessary.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared checks accurately and processed payments promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.

Education

AGI
Auckland, NZ

from Level 5 Diploma in Aged Care/Health And Wellbeing
12-2022

Ignite College
Auckland, NZ

from Level 4 Diploma in Aged Care/Health And Wellbeing
12-2020

Surgical Part Ones Revision
Auckland, NZ

from Surgical
12-2018

Surgical Part Ones
Dunedin, NZ

from Surgical
12-2018

University of Otago
Dunedin, NZ

from Postgraduate Diploma in Surgical Anatomy
12-2017

University Overview

  • Head and Neck Anatomy, Neuroanatomy, Upper and Lower Limb Anatomy, Gastrointestinal, Cardiac and Respiratory Anatomy
  • Distance and residential components as well as dissection sessions
  • Practical and written exam

University of Auckland
Auckland, NZ

from Master of Medical Science (Hons)
12-2012

University of Auckland
Auckland, NZ

from Postgraduate Diploma in Medical Science
12-2010

University of Otago
Dunedin, NZ

from Doctor of Medicine and Doctor of Surgery
12-2001

Epsom Girls Grammar
Auckland

12-1997

University Overview

  • Ranked in Top 10% of class
  • Honor Roll
  • Lifesaving Captain
  • Bursary German, Calculus, Biology, Physics, Chemistry

University of Auckland
Auckland, NZ

from Medical Intermediate Year
01-1997

Skills

  • Data entry
  • Team building
  • Customer service
  • Inventory management
  • Time management
  • Communication skills
  • Research methods
  • Conflict resolution
  • Problem solving
  • Safety protocols
  • Organizational skills
  • Analytical
  • Training & Development
  • Teamwork and collaboration
  • Written communication
  • Active listening
  • Networking
  • Team management
  • Social perceptiveness
  • Excellent communication
  • Problem resolution

Languages

English
Native/ Bilingual
German
Professional
French
Professional
Hungarian
Limited
Dutch
Limited
Te Reo
Limited

Affiliations

  • Swimming, reading, dance, running, music composition, piano,

Timeline

Student Volunteer

Student Volunteer Army
01.2020 - Current

COVID-19 Vaccinator

Homecare Medical
01.2020 - 06.2024

COVID-19 Tester

Homecare Medical
01.2020 - 01.2024

COVID-19 Screener

Procare/Ministry of Health/District Healthboards
12.2019 - 12.2022

Disaster Welfare and Support

Red Cross
01.2019 - 12.2023

Healthcare Support Worker

Nursing Agencies/Bureau
01.2016 - 01.2025

First Responder

St John Ambulance
01.2016 - 01.2020

Healthcare Support Worker

Geneva Healthcare
01.2016 - 01.2020

Older Age Clinical Research Assistant

University of Auckland
01.2015 - 01.2025

I-Spot D (depression) Research Assistant

University of Auckland
01.2011 - 12.2012

Medical Content Writer

Orbis Healthcare
01.2009 - 12.2009

Medical/Surgical Coder

University of Auckland
01.2007 - 12.2009

Store Team Member

Farmers Trading Company
01.2005 - 12.2007

Store Team Member

The Plastic Box
01.2004 - 12.2006

Store Team Member

Smith and Caugheys
01.2001 - 12.2005

Waitress

Boodles Restaurant
01.1996 - 12.1998

Model

Agency, Magazine and Catwalk
01.1990 - Current

AGI

from Level 5 Diploma in Aged Care/Health And Wellbeing

Ignite College

from Level 4 Diploma in Aged Care/Health And Wellbeing

Surgical Part Ones Revision

from Surgical

Surgical Part Ones

from Surgical

University of Otago

from Postgraduate Diploma in Surgical Anatomy

University of Auckland

from Master of Medical Science (Hons)

University of Auckland

from Postgraduate Diploma in Medical Science

University of Otago

from Doctor of Medicine and Doctor of Surgery

Epsom Girls Grammar

University of Auckland

from Medical Intermediate Year
Availability
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References

References available upon request.

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