Aswini Shaji
Tauranga
Summary
Administrative professional with extensive experience in managing office functions and supporting executive teams. Proven ability to optimize workflow and implement process improvements to achieve operational excellence. Recognized for strong collaboration skills and results-driven approach, ensuring reliable support and adaptability to changing requirements.
Overview
9
9
years of professional experience
Work History
Casual Administration Coordinator
Te Whatu Ora, Hauora a Toi Bay of Plenty
08.2025 - Current
- Allocated to multiple departments including Surgical Scheduling, Radiology Scheduling(in all modalities), and Radiology Reception, providing administrative support to ensure smooth daily operations.
- Confidently communicate with patients over the phone regarding scheduling, appointments, and related queries, ensuring a positive and supportive experience.
- Effectively liaise with doctors, nurses, and other healthcare staff to coordinate patient care and scheduling requirements.
- Quickly trained and transitioned into full responsibilities from day one, demonstrating strong learning agility and adaptability.
- Completed all assigned tasks efficiently, maintaining high accuracy and attention to detail across various systems and workflows.
- Collaborated with multidisciplinary teams across Tauranga and Whakatāne hospitals to support seamless scheduling, patient coordination, and service delivery.
- Maintained accurate records and upheld strict confidentiality of patient information in compliance with organisational policies.
- Proficient in WebPAS, RCP, and Philips View for managing patient information and scheduling processes.
Group Website & IT Coordinator
Star Food Service
06.2024 - 12.2024
- Administration & Record Management: Maintained accurate and up-to-date website and system data, ensuring quality control, version tracking, and compliance with internal protocols.
- IT & Cross-Department Coordination: Acted as a liaison between the IT team and other departments, resolving website-related issues efficiently and ensuring seamless communication. Additionally, gained proficiency in the Accredo CMS and integrated it with the company website to enhance functionality.
- Technical & User Support: Delivered Tier 1 support, resolved system issues, and provided user guidance while managing user accounts, access permissions, and data confidentiality in line with privacy best practices.
- User Account Management: Handled account creation, password management, access control, and user support to maintain system security and accessibility.
- System Accuracy & Data Analysis: Conducted quality checks and analyzed website performance using Google Analytics, applying detail-focused review and reporting techniques applicable to patient record auditing and tracking.
- Process Improvement & Task Management: Identified and implemented enhancements to website structure and performance, often managing high workloads and competing priorities.
- Confidential Information Handling: Gained hands-on experience with access control, secure user authentication, and data visibility standards.
Software Engineer
Valorem Reply
01.2018 - 04.2023
- Full-Stack Development: Proficient in building APIs, UI development (Angular, HTML, CSS), database management, and optimizing code for performance and efficiency.
- Project Management & Collaboration: Experienced in sprint planning, tasking user stories, handling multiple projects, and proactively interacting with leadership to understand and deliver project requirements.
- Mentorship & Team Support: Guided junior associates, provided technical support, conducted peer code reviews, and ensured best practices in development.
- Problem-Solving & Debugging: Expertise in bug fixing, code optimization, and maintain clean, efficient code while enhancing overall software quality.
- Managed user accounts and access permissions using Microsoft 365 and Active Directory.
Operations Admin Associate
Gores Edu Solutions
03.2017 - 12.2017
- Administrative Support: Performed day-to-day operational and administrative tasks, including maintaining documentation, organizing records, and supporting smooth office workflow.
- Website & Digital Content Management: Managed updates to the company website and promoted services via social media channels.
- Customer Service & Communication: Assisted clients and internal staff with queries.
- Multitasking in High-Volume Environment: Delivered timely support across multiple departments, adapting to tight deadlines and a high-demand workload.
Education
Bachelor of Electronics and Communication Engineering -
Amal Jyothi College of Engineering, Mahatma Gandhi University
07-2016
Skills
- Administrative support, data entry, and records management
- Handling confidential information with accuracy and care
- Fast and accurate keyboard skills
- Effective verbal communication
- Proficient in MS Office Suite(Word, Excel, Power Point, Outlook, Teams, SharePoint)
- Time management and ability to meet deadlines
- Problem solving and analytical thinking
- Collaborative teamwork and customer-focused approach
- Good communication skills, written and verbal
- Physically fit and capable of manual handling tasks
Timeline
Casual Administration Coordinator
Te Whatu Ora, Hauora a Toi Bay of Plenty
08.2025 - Current
Group Website & IT Coordinator
Star Food Service
06.2024 - 12.2024
Software Engineer
Valorem Reply
01.2018 - 04.2023
Operations Admin Associate
Gores Edu Solutions
03.2017 - 12.2017
Bachelor of Electronics and Communication Engineering -
Amal Jyothi College of Engineering, Mahatma Gandhi University