Atareta McMahon
Melville,WKO
Summary
Motivated individual with experience in customer service and Insurance payments. Excels working as part of dedicated team of employees but can also effectively work as an individual. As a payment assessor this is help developed skills in communicating and attention to detail as these are the two main skills within everyday tasks when assessing clients earnings.
Overview
9
9
years of professional experience
Work History
Payments Assessor
ACC
2023.03 - Current
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Provided guidance to junior staff members on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
- Consistently met or exceeded performance goals set by management, demonstrating commitment to excellence within the role of Payments Assessor.
- Assessed claims and incident of overpayments to gather all information to deliver an accurate outcome of whether the payment should be recoverable or written off.
- Examined clients earnings to determine whether they would be eligible for compensation.
Customer Experience Rep
ACC
2021.01 - 2024.03
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Managed approximately 30- 50 incoming calls and emails per day form clients, employers and providers.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of the types of support ACC can provide for clients.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls and emails utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Storeman
Glenview New World
2019.01 - 2021.01
- Receive inward goods from delivery truck drivers or courier drivers
- Managed approximately 15- 30 pallets of inwards goods per day.
- Checking to see if we have all products we have ordered and if any have been damaged
- Put any claims through for any damaged or missing products we have or haven't received
- Cheeking all chilled and frozen products we have received are delivered at correct temperatures
- Communicating with any company representatives to advise their products have been received or if we are still missing what we have ordered.
Grocery Assistant
Glenview New World
2015.01 - 2019.01
- Assisted over many customers daily with buying experience to increase customer satisfaction ratings
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Assisted customers with price checking and finding requested items in store
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Bachelor of Law -
University of Waikato
Hamilton, WKO06.2020
NCEA Level One, Two and Three -
Hamilton Girls High School
Hamilton, WKO01.2014
Skills
- Fast Learner
- Customer Service
- Active Listening
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Attention to detail
Sporting achievements
- 2011 – Winner NZ Junior Secondary School Championships
- 2010-2011 - U15's Waikato Softball Representative Team
- 2012 – Huntly half marathon
- 2012-2013- U17's Waikato Softball Representative Team
- 2013 – Tough guy tough gal 12km
- 2014 – 2015 U19's Waikato Softball Representative Team
Volunteer Experience
- Hukanui Rugby League Sports, 2013, Junior Rugby League Day - working in the shop
- Waikato Junior Rugby League Tournament, 2013, working in the shop
- University of Waikato Orientation Week, 2018
- Glenview community Centre, 2010-2016, Holiday Programme- Leader Community events helper
References
- Louise Everson, Duty Manager, Glenview New World, 021 1500270, louise.e@windowslive.com
- Leila Green, Team Leader, Contact Centre, ACC, Leila.Green2@acc.co.nz
- Fiona Leavasa, Team Leader, Payments Department, ACC, 0276447971, Fiona.Leavasa@acc.co.nz
Timeline
Payments Assessor
ACC
2023.03 - Current
Customer Experience Rep
ACC
2021.01 - 2024.03
Storeman
Glenview New World
2019.01 - 2021.01
Grocery Assistant
Glenview New World
2015.01 - 2019.01
Bachelor of Law -
University of Waikato
NCEA Level One, Two and Three -
Hamilton Girls High School
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