Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Atelaite Lupe Victoria Saipaia

Otahuhu,AUK

Summary

I am a hardworking and passionate individual who strives to achieve the best possible outcomes. I enjoy learning new skills and work exceptionally well under pressure. With strong experience in customer service, problem-solving, and handling complaints, I have a confident command of the English language and excellent communication skills. I am confident that my skills and experience would be a valuable asset to your organisation.

Overview

11
11
years of professional experience

Work History

Barista

Retro Espresso
Auckland Airport, Auckland
09.2025 - Current
  • Prepare coffee orders
  • Provided exceptional customer service in a fast-paced coffee shop environment.
  • Assisted in training new baristas on drink preparation techniques and equipment use.
  • Managed inventory levels and restocked supplies to ensure smooth operations.
  • work together with team members to create a welcoming atmosphere for customers.
  • Handled cash transactions accurately and processed payments efficiently.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

.

Meat Inspector

Silver Fern Farms Pareora
03.2023 - 08.2025
  • Educated plant staff on best practices for hygiene, sanitation, and pest control measures, contributing to higher-quality meat production.
  • Enhanced food safety by conducting thorough inspections of meat processing facilities.
  • Ensure Meat are fit for purpose by inspecting carcasses and Viscera

Customer Service Representative

Enviro Waste (Call Center)
10.2022 - 11.2022
  • Data Entry
  • Answer Inbound Calls
  • Outbound calls
  • Place customer's orders

Customer Service Representative (Call Center)

Inland Revenue Department (Madison Recruitment)
07.2022 - 10.2022

Data Entry

Inbound and outbound calls


Barista

Retro Espresso Cafe
04.2022 - 07.2022
  • Customer Service
  • Cash Handling / Cashier

Ministry of Infrastructure
12.2020 - 04.2022
  • Preparing of Time sheet and Wages Voucher.
  • Preparing regular reports for expenses and office budgets.
  • Organizing department records
  • Organizing and scheduling appointments with admin software
  • Preparing Savingrams and Memo for both Internal and External Payment
  • Process Payments of Constructions Companies

Volunteering Receptionist

Mairangi Arts Centre
01.2018 - 03.2020
  • Enrolment of Students
  • Filing
  • Creating Database for the enrolment

Coffee Barista

Retro Espresso Cafe
01.2016 - 12.2018
  • Customer Service
  • Cash Handling/ Cashier

Barista

Spotless Ltd ( THE BACH RESTAURANT)
10.2014 - 01.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly customer service
  • Ensure Dishes and cutleries are spotless

Education

Diploma ( Level 7) - Business Management

Kiwi Institute of Training And Education
Auckland
09-2019

Diploma (level 6) - Business Leadership And Management

Kiwi Institute of Training And Education
Auckland, NZ
01-2017

Diploma (level 5) - Management

Martin Hautus Institute
Auckland
01-2016

Certificate Level 4 - Business Management

Martin Hautus Institute
Onehunga, NZ
08-2014

Skills

  • Stress tolerance
  • Hazard analysis
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication
  • Decision-making
  • Call center experience
  • Customer satisfaction measurement
  • Appointment scheduling

References

Emily Bates

Silver Fern Farms Ltd

Supervisor

email: emily.bates@silverfernfarms.co.nz

Theresa Gore

Manager

Retro Espresso Cafe

email: bt.gore.xtra.co.nz

phine: 0273303887

Victorina Leger

Chief Housing Sector Resilience Officer

Ministry of Infrastructure

email: legervictorina@gmail.com

References

References available upon request.

Timeline

Barista

Retro Espresso
09.2025 - Current

Meat Inspector

Silver Fern Farms Pareora
03.2023 - 08.2025

Customer Service Representative

Enviro Waste (Call Center)
10.2022 - 11.2022

Customer Service Representative (Call Center)

Inland Revenue Department (Madison Recruitment)
07.2022 - 10.2022

Barista

Retro Espresso Cafe
04.2022 - 07.2022

Ministry of Infrastructure
12.2020 - 04.2022

Volunteering Receptionist

Mairangi Arts Centre
01.2018 - 03.2020

Coffee Barista

Retro Espresso Cafe
01.2016 - 12.2018

Barista

Spotless Ltd ( THE BACH RESTAURANT)
10.2014 - 01.2016

Diploma ( Level 7) - Business Management

Kiwi Institute of Training And Education

Diploma (level 6) - Business Leadership And Management

Kiwi Institute of Training And Education

Diploma (level 5) - Management

Martin Hautus Institute

Certificate Level 4 - Business Management

Martin Hautus Institute
Atelaite Lupe Victoria Saipaia