Aterea McLean
Perth ,WA
Summary
Outgoing Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Experienced overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service to increase positive business performance results.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Transdev Australasia
11.2019 - Current
- Manages daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintains open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducts regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Demonstrates proactive team leadership, guidance, support and coaching to ensure high-performing cohesive team
- Ensures strict adherence to safety regulations and industry standards, assists in safety audits and implements safety improvement initiatives.
- Fosters a culture of excellent customer service, addresses passenger enquiries and complaints, implements initiatives to enhance passenger satisfaction.
- Collaborates with cross-functional teams, stakeholders, works within the EA guidelines & company policies, advocates for the driving group.
Operations Supervisor
Transdev Capalaba Depot QLD
03.2018 - Current
- Responsibilities include - reporting directly to Operations Manager, working alongside Senior Operations Supervisors, communicating with 120 Bus Operators, providing support to Operations, ensuring contractual obligations are met, managing daily shift changes and variations to employee rosters, entering details in relevant systems for accurate payroll function, allocating resources, regular roster updates in line with business requirements, record absenteeism, daily availability of Bus Operators, ensure work allocated to employees complies with Fatigue guidelines, Enterprise Agreement requirements and other relevant legislation, responsibility for 120 driver personnel, vehicle fleet management, problem solving, mitigate issues identified during shift, conduct routine Driver Random Drug Testing, manage driver and vehicle safety, implement scheduled Health & Safety driver, vehicle checks, confidently use Transdev IT systems, Radio Transmission (RT) technology, provide regular verbal and written shift report updates to Management.
Bus Operator
Transdev Capalaba Depot QLD
10.2014 - 02.2017
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
Yard Allocator
Transdev Capalaba Depot QLD
02.2017 - 10.2014
- Shift work – role responsible for managing 150 driver, vehicle fleet management, allocation of passenger bus vehicles to roster shift plan and individual drivers, regular workshop liaison for scheduled vehicle fleet maintenance, computer literacy, data entry, provide regular shift report Management updates.
Bus Operator
Transdev Capalaba Depot QLD
02.2017 - 10.2014
- Customer service, cash handling, responsible for pre-check bus in accordance with company policies, general cleaning of bus, relevant knowledge of sound health and safety practices, ability to work independently, co-operative team player.
Urban Bus Driver
Go Bus Transport LTD
06.2014 - 06.2012
- Driving multiple city passenger bus routes, customer service, cash handling, responsible for pre-check bus in accordance with company policies, general cleaning of bus, relevant knowledge of sound health and safety practices, ability to work independently, co-operative team player.
Education
Front Line Management
Trans'Lead Frontline Manager Program
Transdev Australasia06.2024
Skills
- Qualified Passenger Driver (15 years)
- Operations Management
- Performance Monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety Oversight
- Employee Development
- Logistics Oversight
- Customer Relationship Development
- Quality Assurance
- Compliance Management
- Customer Relationship Management
- Scheduling Coordination
- Risk Management
- Team Leadership
- Employee Supervision
- Data Entry
- Web Fleet VDS (Viola Despatch System)
- Decision-Making
- Workflow Planning
- Microsoft Office
- Goal Setting
- Coaching and Mentoring
- Relationship Building
- Inventory Management
- Staff Development and Training
- Handling Complaints
- Documentation and Recordkeeping
- Leadership and Change Management
- Workflow Optimization
- Schedule Coordination
- Cross-Functional Collaboration
- Staff Scheduling
- Performance Management
- Administration and Operations
- Report Writing
- Report Preparation
- Regulatory Compliance
- Policy and Procedure Modification
- New Hire Orientation
- Teamwork and Collaboration
- Ambassador Cultural Diversity
Accomplishments
- Journey Maker COO Award Winner for 2023
- Journey Maker Award Nominee for 2023, 2022, 2021
Employment References
- Ryan Clayton, Regional Operations Manager, 0493 270 727, ryan.clayton@transdev.com.au
- Senior Operations Supervisor, 0458-480-474, rob.lamont@transdev.com.au
Timeline
Operations Supervisor
Transdev Australasia
11.2019 - Current
Operations Supervisor
Transdev Capalaba Depot QLD
03.2018 - Current
Yard Allocator
Transdev Capalaba Depot QLD
02.2017 - 10.2014
Bus Operator
Transdev Capalaba Depot QLD
02.2017 - 10.2014
Bus Operator
Transdev Capalaba Depot QLD
10.2014 - 02.2017
Urban Bus Driver
Go Bus Transport LTD
06.2014 - 06.2012
Front Line Management
Trans'Lead Frontline Manager Program
Similar Profiles
Deborah FraterDeborah Frater
Learning and Talent Development Advisor at Transdev AustralasiaLearning and Talent Development Advisor at Transdev Australasia
SHUBA PRIYA THYAGARAJSHUBA PRIYA THYAGARAJ
Full Stack Web Developer at Transdev AustralasiaFull Stack Web Developer at Transdev Australasia
SHALINI KAPOORSHALINI KAPOOR
Social Marketer at Modere AustralasiaSocial Marketer at Modere Australasia