Ateveni Betham
Waitakere,Henderson
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Postie
10.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Shop Worker
Perrys Berrys Ltd
09.2019 - 01.2020
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Prepared orders by processing requests, pulled materials from warehouse, packed strawberry boxes.
- Weighed and measured items to prevent waste and meet quality standards.
- Run the Ice-cream shop, dealing with customers, making ice cream
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Greeted incoming customers and provided reliable, friendly customer service.
Customer Service Assistant
Auckland Jet Boat Tours
07.2019 - 07.2019
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Volunteer
Colour Run
03.2017 - 03.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
2019
- Completed Studies in Tourism and Travel Management
- Coursework: Stamford Hotel
- National Certificate in Travel and Tourism, Levels 3 & 4, Crown Institute of Studies
11.2017
- NCEA Level 1 & 2
Skills
- Sales Strategies
- Time Management
- Order Supplies
- Manage Budgets
- Customer Service
- Staff Management
- Reviewing Time Sheets
- Dependable and Responsible
- Self-Motivated
- Written and verbal Communication
Languages
Samoan
Native or Bilingual
English
Full Professional
Timeline
Assistant Store Manager - Postie
10.2019 - Current
Shop Worker - Perrys Berrys Ltd
09.2019 - 01.2020
Customer Service Assistant - Auckland Jet Boat Tours
07.2019 - 07.2019
Volunteer - Colour Run
03.2017 - 03.2017
Crown Institutes of Studies - ,
St Dominics College - ,
Similar Profiles
Emma KeefeEmma Keefe
Branch Manager at PostieBranch Manager at Postie
Steveejaye HealeySteveejaye Healey
Sales Assistant at PostieSales Assistant at Postie
Ali AliAli Ali
Retail Sales Associate at PostieRetail Sales Associate at Postie