Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
References
Timeline
Generic

Athira Rajan

Auckland

Summary

  • Dedicated and detail-oriented IT professional with a strong technical and logical thought process, equipped with problem-solving skills and the ability to meet strict deadlines. Seeking a challenging IT Support position where I can contribute my expertise in installing, configuring, and maintaining computer hardware, software, and networks while providing excellent technical support. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

1
1
Certification

Work History

Team Member

KFC Restaurant
07.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted with inventory counts and stocking of merchandise.
  • Gathered, organized and input information into digital database.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Received orders from customers and input into order management system.

Office Administrator / Technical Assistant

Rajakkad Gramapanchayat(Indian Government Local body)
  • Installed and configured computer hardware, software, systems, networks, printers, and scanners, ensuring optimal functionality
  • Monitored and maintained computer systems and networks to identify and resolve issues promptly
  • Responded to service issues and requests in a timely manner, providing technical support to both internal staff and customers, either in person or over the phone
  • Demonstrated a technical and logical thought process in troubleshooting and problem-solving
  • Executed equipment repairs and replacements as necessary, minimizing downtime and optimizing operational efficiency
  • Tested and implemented new technology to enhance overall IT infrastructure
  • Lifted and carried heavy equipment as required, demonstrating physical capability when needed
  • Compiling, verifying accuracy and sorting information to prepare source data for computer entry
  • Installation of Operating Systems
  • Maintained knowledge support base regarding equipment warranties and repair needs
  • Designed and developed website pages, consistently updating website content to reflect the latest information
  • Regular Check and update antivirus software, firewalls, and backup solutions.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Computer Lab Teacher

Government Engineering College Idukki,Kerala
  • Support for students and Computer Hardware and software maintenance
  • Installing networks (LAN)
  • Operation and maintenance of LAN and WAN networks
  • Diagnosing and troubleshooting network errors
  • Configuration of modem, router and switch
  • Monitoring and maintaining computer systems and networks
  • Regular Check and update antivirus software, firewalls, and backup solutions
  • Maintained knowledge support base regarding equipment warranties and repair needs
  • Repaired hardware infrastructure using hand tools and components
  • Testing new technology
  • Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

Support Engineer

G-Tec Computer Institution, India
  • Installing Windows server OS and Client OS
  • Diagnosing and troubleshooting network errors
  • Creating user id for new employees
  • Diagnosing and troubleshooting Computer
  • Repaired hardware infrastructure using hand tools and components
  • IT Support job qualifications and requirements
  • Gathered, organized and distributed technical documentation
  • Implemented system upgrades to help mitigate vulnerabilities
  • Updated supervisor on status of projects
  • Troubleshot malfunctioning hardware and software deployments to support nonstop operations
  • Recorded information surrounding system failure to assist future rebuilds
  • Provided technical guidance and support to team members
  • Maintained knowledge support base regarding equipment warranties and repair needs
  • Possibly training more junior staff members.

Education

Degree in Computer Engineering -

Institution of engineers India University
01.2020

3 Year Diploma in Computer Engineering -

Technical Board of Kerala-India
01.2014

Skills

  • Technical and logical thought process
  • Problem-solving skills
  • Strict deadline adherence
  • Excellent customer service and communication skills
  • Prioritization and delegation abilities
  • Microsoft Office-10,11,365
  • Keen eye for detail
  • Hardware and software installation and configuration
  • Network troubleshooting and maintenance
  • Document Scanning
  • Meeting Coordination
  • Word Processing
  • Report Preparation
  • Database Entry
  • File Maintenance
  • Operations Management
  • Administrative Support
  • DBMS
  • Managing Office Supply Inventory
  • Office Management
  • Expert in [C,C,PHP,DBMS,JavaScript,Html,CSS]
  • Calendar Management
  • Problem Solving
  • Organizational Skills
  • Customer Service
  • Scheduling Appointments

Achievements

Developed a sophisticated web application in association with Govt of Kerala viz LSSV dedicated to ease the supply of basic commodities to local community during the Covid-19

Certification

  • Certification of Chartered Engineer-Associate Membership Certificate (AM-1970405)-2021
  • Tally ERP9 certificate -2016

Disclaimer

I hereby declare that all the above-mentioned information are correct up to best of my knowledge.

References

Available upon request

Timeline

Team Member

KFC Restaurant
07.2023 - Current

Office Administrator / Technical Assistant

Rajakkad Gramapanchayat(Indian Government Local body)

Computer Lab Teacher

Government Engineering College Idukki,Kerala

Support Engineer

G-Tec Computer Institution, India

Degree in Computer Engineering -

Institution of engineers India University

3 Year Diploma in Computer Engineering -

Technical Board of Kerala-India

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Athira Rajan