ANGELA RODGER
Summary
Professional with extensive experience in veterinary medicine and science, known for compassionate and empathetic patient care and client communication. Solid background in analysing and presenting complex technical information clearly and concisely. Known for reliability and adaptability, with well developed emotional resilience skills.
Overview
22
22
years of professional experience
Work History
Veterinary Surgeon
Te Puke Veterinary Centre
01.2024 - Current
- Manage multiple complex cases involving multiple health issues, coordinating care across the veterinary and nursing teams for optimal patient outcomes.
- Provide emergency surgical services when needed, demonstrating adaptability and quick thinking under pressure.
- Increase client satisfaction by providing clear and empathetic communication, conveying complex information effectively and addressing concerns promptly.
- Develop and maintain strong relationships with clients, fostering trust and confidence in the clinic's services.
- Continuously update technical skills through professional development courses, staying current with advancements in veterinary medicine.
- Demonstrate resilience in the face of undesirable outcomes, compassionately guiding clients through emotionally challenging decisions.
- Consistently apply contextualised care, through understanding that clients have different needs, abilities and constraints, and tailoring care to suit.
Veterinary Surgeon
Vets4Pets Middlesbrough
01.2022 - 10.2023
- Mentored new graduate veterinary staff, sharing knowledge and expertise to improve overall team performance.
- Coached new graduate foreign language speakers to effectively convey complex information to clients.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Ensured efficient clinic operations by managing surgical timelines and maintaining accurate records of procedures performed.
Team Leader Circuit (Acting)
Ministry for Primary Industries (MPI) Verification Services
Mount Maunganui, Bay of Plenty
09.2019 - 08.2021
- Guided team of ten technical supervisors to deliver time sensitive outcomes that facilitated export of animal products to overseas markets.
- Coordinated team workloads for efficient resource allocation and task completion.
- Practiced awareness and understanding of tikanga Māori and taha Māori in day to day work, thereby promoting inclusion and engagement within the team, and with customers and stakeholders.
- Identified when input from colleagues with specialised knowledge was required, and collaborated to find solutions to complex issues.
- Applied evidence based decision making to efficiently resolve disputes escalated by team or customers.
- Motivated team by recognising individual contributions and achievements.
- Conducted performance evaluations, providing constructive feedback for growth.
- Promoted a culture of collaboration and continuous improvement, encouraging team feedback and suggestions.
Veterinary Technical Supervisor II
MPI, Verification Services
Mount Maunganui, Bay of Plenty
04.2016 - 09.2019
- Enhanced New Zealand's reputation as a trusted producer of premium animal products by verifying compliance of technical operations to relevant legislation.
- Met and maintained legislative requirements to provide certification for export animal product on behalf of the NZ government
- Selected to participate in the MPI leadership programme.
- Produced detailed technical verification reports, clarifying and simplifying complex information to engage the customer, while satisfying both national and overseas market access requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained lead auditor ISO 9001 and HACCP qualifications.
Veterinary Services Manager
Fetch
04.2014 - 08.2015
- Responsible for marketing, merchandising and ensuring adherence to relevant legislation for sale of veterinary products by a major online retailer.
- Developed strong relationships with key suppliers, ensuring long-term partnerships and competitive pricing opportunities.
- Produced educational content for pet owning customers, presenting information in a clear and engaging way.
- Responded to customer queries about animal health and products in a timely manner, increasing customer engagement and satisfaction.
- Conducted thorough weekly sales analysis to identify underperforming products then developed targeted strategies for improvement based on these findings.
- Represented the company and interacted with the public at events, increasing awareness and increasing customer engagement.
Veterinary Assessor
Veterinary Medicines Directorate
10.2011 - 04.2014
- Responsible for assessment of clinical efficacy and target animal safety for EU medicine applications, demonstrating extensive technical knowledge as well as strong time management and prioritisation skills
- Developed and maintained a thorough working knowledge of relevant UK and EU regulations and legislation.
- Led community outreach projects to increase awareness of the organisation's role and provide regulatory advice to stakeholders.
- Ensured consistent application of policy across all assessments by collaborating closely with fellow assessors.
- Designed and delivered lectures to final year vet students to increase knowledge and understanding of relevant medicine regulations in new graduates.
- Produced clearly written technical reports for representatives of EU member states to facilitate approval of medicines.
Veterinary Surgeon
RSPCA Animal Hospital
UK
08.2007 - 10.2011
Farm and Small Animal Veterinary Surgeon
Dannevirke Veterinary Services
01.2003 - 03.2005
Education
Bachelor of Veterinary Science (BVSc) -
Massey University
Palmerston NorthSkills
- Analytical Problem Solving
- Evidence based decision making
- Exceptional written and verbal communication skills
- Compassion and empathy
- Emotional resilience
- Ability to understand and explain technical and complex information
Timeline
Veterinary Surgeon
Te Puke Veterinary Centre
01.2024 - Current
Veterinary Surgeon
Vets4Pets Middlesbrough
01.2022 - 10.2023
Team Leader Circuit (Acting)
Ministry for Primary Industries (MPI) Verification Services
09.2019 - 08.2021
Veterinary Technical Supervisor II
MPI, Verification Services
04.2016 - 09.2019
Veterinary Services Manager
Fetch
04.2014 - 08.2015
Veterinary Assessor
Veterinary Medicines Directorate
10.2011 - 04.2014
Veterinary Surgeon
RSPCA Animal Hospital
08.2007 - 10.2011
Farm and Small Animal Veterinary Surgeon
Dannevirke Veterinary Services
01.2003 - 03.2005
Bachelor of Veterinary Science (BVSc) -
Massey University
Similar Profiles
Karanvir LeelKaranvir Leel
Chef at Pizza Bros Te PukeChef at Pizza Bros Te Puke
Lynette Meriana WilliamsLynette Meriana Williams
Data Administration at Eastpack Quarry Rd Te PukeData Administration at Eastpack Quarry Rd Te Puke
Samantha EkanayakeSamantha Ekanayake
Animal Care Attendant (Equine Clinic) at Veterinary Medical Centre, Western College of Veterinary Medicine, University of SaskatchewanAnimal Care Attendant (Equine Clinic) at Veterinary Medical Centre, Western College of Veterinary Medicine, University of Saskatchewan