Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Timeline
Generic
ATIF SHAIKH

ATIF SHAIKH

Auckland,AUK

Summary

Results-oriented sales professional adept at cultivating client relationships and implementing effective territory management strategies. Recognized for delivering strategic sales presentations and enhancing product visibility. Dedicated to aligning customer needs with innovative solutions to drive satisfaction and loyalty while maximizing team performance.

Overview

1
1
Certification
17
17
years of professional experience

Work History

Customer Support Advisor

Brandt NZ
Pukekohe, Auckland
06.2025 - Current

Met or exceeded sales targets and key performance indicators for parts and service sales.

Assisted customers in accurately identifying parts and service needs, streamlining their purchasing decisions.

Conducted outbound calls to educate existing and potential customers on Brandt parts maintenance and repair services, enhancing customer awareness.

Followed up with customers to ensure satisfaction and address concerns, strengthening long-term customer relationships.

Collaborated with service team to efficiently schedule appointments and allocate resources.

Presented weekly feedback to management, including action plans for issue resolution and root cause analysis.

Received Management Excellence Award for 2025 in recognition of outstanding performance.

Territory Manager

Brandt New Zealand
Pukekohe
02.2025 - 05.2025

Established customer relationships and prospected new accounts, contributing to overall sales growth.

Implemented regular call cycles within assigned territory, increasing client engagement and satisfaction.

Represented brand for sales of new and used equipment, maximizing market presence.

Maintained comprehensive product knowledge on equipment features and benefits.

Monitored competitive activities and reported findings to management, supporting informed strategic planning.

Conducted field demonstrations of new and used equipment to showcase capabilities.

Assisted in preparation and execution of customer events to foster connections.

Managed customer information in assigned territory for effective sales tracking.

Account Executive

Ricoh New Zealand
, Hamilton
11.2023 - 11.2024

Developed innovative proposals and delivered strategic sales presentations with comprehensive product training.

Established territory development plans for all commercial customers within assigned area.

Performed prospecting through cold calling and networking to expand client base.

Addressed client issues by actively listening and providing tailored solutions to exceed expectations.

Illustrated product and service value to create growth opportunities by compiling data to identify trends.

Conducted thorough analysis to provide actionable recommendations for digital transformation products.

Followed up with clients to ensure needs were met and identify potential opportunities.

Recorded and maintained customer data in CRM system for efficient management.

Sales & Marketing Manager

Integrated Vision Office Solutions L.L.C.
, Dubai (U.A.E.)
06.2016 - 08.2023

Led team of five sales executives to consistently meet monthly and quarterly sales targets.

Maintained operational and profit objectives, exceeding $2 million in annual sales.

Partnered with external agencies and marketing channels to effectively generate leads.

Established strategic partnerships with renowned management consultancies, schools, and tourism companies.

Enhanced sales through tailored digitized solutions for customers.

Supported sales executives in generating leads and closing new deals on-site.

Delivered ongoing feedback to leadership team, driving business improvements.

Delivered corporate training to new representatives on lead generation best practices and protocols.

Sales Account Manager

Xeratek Document Solutions
, Dubai (U.A.E.)
08.2013 - 05.2016

Generated new business through face-to-face meetings and phone calls, increasing customer base by 90% annually.

Crafted and refined sales proposals and correspondence to enhance clarity and impact.

Implemented tailored account plans for top 20 customers in the territory.

Supported account management for existing customers by promptly addressing queries and resolving issues.

Collaborated with account managers to prepare and present performance updates and quarterly business reviews.

Generated detailed sales reports, encompassing activity summaries and revenue forecasts.

Planned, created, and delivered Xerox print and document sales presentations effectively.

Customer Experience & Quality Executive

Xerox Emirates L.L.C.
, Dubai (U.A.E.)
06.2009 - 06.2013

Resolved cases from customer complaint system within designated timeframes using root cause analysis.

Visited customers to expedite resolution of urgent issues and enhance satisfaction.

Trained and mentored workforce to improve customer service quality and overall productivity.

Provided actionable feedback identifying opportunities for business improvement and growth.

Customized sales and educational training programs for internal and external stakeholders.

Optimized documentation methods and workflow processes to streamline operations.

Coordinated with leadership teams, employing customer intelligence and lean practices.

Implemented sustainability strategies to advance green initiatives within the organization.

Education

BBA - Business Administration

Euro College Macedonia
Dubai, U.A.E.

Skills

  • Customer Retention Strategies
  • Market analysis
  • Project Management
  • Relationship Selling
  • Sales Forecasting
  • Presentations
  • Customer Education
  • Process Implementation
  • Quality Assurance
  • Continuous Improvement
  • Problem Solving
  • Salesforce Software
  • Digitization
  • Staff development
  • Customer Service Excellence
  • Decision Making

Certification

  • Lean Six Sigma - Green Belt Certified, Trained and Certified in Saudi Arabia
  • Up your service Course Leader and Trainer, Trained and certified in Singapore
  • Lead/External Auditor for ISO 9001:2000, U.A.E.
  • Gazing Sales Performance Certification, U.A.E.

Hobbies and Interests

  • Running Marathons
  • Playing football
  • Working out at the gym
  • Hiking
  • Reading - current affairs
  • Volunteering and participating in fundraising events

Accomplishments

  • Top Performer 2021-2022 & 2022-2023 - Sales Excellence Award
  • Management Excellence Award - 2025

Timeline

Customer Support Advisor

Brandt NZ
06.2025 - Current

Territory Manager

Brandt New Zealand
02.2025 - 05.2025

Account Executive

Ricoh New Zealand
11.2023 - 11.2024

Sales & Marketing Manager

Integrated Vision Office Solutions L.L.C.
06.2016 - 08.2023

Sales Account Manager

Xeratek Document Solutions
08.2013 - 05.2016

Customer Experience & Quality Executive

Xerox Emirates L.L.C.
06.2009 - 06.2013

BBA - Business Administration

Euro College Macedonia
ATIF SHAIKH