Atiria Pitovao
Summary
Results-driven administrator with over four years experience delivering high performance in fast paced environments. An adaptable professional whom is extremely organized and detail-orientated, with a proven ability to perform under pressure and consistently achieve targets. Adept to creating and maintaining internal and external relationships, coordinating many moving pieces at once and following procedures to drive business success.
Overview
8
8
years of professional experience
Work History
Trade Account Manager Support
Mitre10
09.2023 - Current
- Provide administrative support to the trade account manager, and trade team resulting in improved efficiency in daily operations.
- Develop and maintain relationships with customers, vendors, and internal and external teams ensuring accurate and timely communication.
- Liaise between suppliers, customers and internal teams to ensure delivery OTIF.
- Prepare and provide accurate quotes to customer, ensuring competitive pricing and timely responses.
- Manage daily queries via email, phone, and in person.
- Organize buy-ins into store and direct to site.
- Schedule deliveries and coordinate with internal and external transport agents.
- Oversee the end to end process of inter-store orders, from request handling to final delivery.
- Consistently process high volumes of purchase orders with accuracy, reducing delays and supporting on-time deliveries.
- Accurately enter and process customer orders into the system, ensuring timely fulfilment.
- Identify and resolve project issues in a timely manner to ensure successful project delivery.
- Assisted with accounts payable by accurately entering supplier invoices and credit notes for settlement.
- Effectively move stock to sale to accommodate new stock allocations and customer orders in the trade yard by following up with customers to forecast what they may require.
- Provided cross-functional support to other departments when needed to ensure smooth daily operations.
Production Assistant
Mrs. Higgins
05.2023 - 09.2023
- Picking and packing orders in a timely manner.
- General Inwards Goods duties.
- Assisting in the production of large quantities of food.
- Inspecting goods for defects and performing basic quality control procedures to ensure that products meet company standards.
- Maintain the work area and equipment in a clean and orderly condition and follow prescribed food safety regulations.
Trade Support
Bunnings
01.2021 - 01.2022
- Provided administrative support to the trade account manager, and trade team resulting in improved efficiency in daily operations.
- Developed and maintained relationships with customers, vendors, and internal and external teams ensuring accurate and timely communication.
- Provided quotes, product advice, and solutions to trade customers.
- Ensured the completion of daily queries via email, phone, and in person.
- Organized buy-ins into store and direct to site.
- Scheduled deliveries and coordinated with internal and external transport agents to ensure timely deliveries.
- Keyed orders and updated stock levels.
- Identified and resolved project issues in a timely manner to ensure successful project delivery.
- Effectively moved stock to sale to accommodate new stock allocations and customer orders in the trade yard by following up with customers to forecast what they may require.
- Assisted in allocating limited stock (gib and timber) to adhere to customer delivery timelines and resolving issues that may arise with unsatisfied customers.
- Picked orders.
- Developed and maintained detailed project documentation that enabled effective tracking of project progress and facilitated collaboration.
- Processed sales, and credits and resolved account issues with credit officers.
Trade Service Hub
Bunnings
01.2021 - 01.2022
- Exceeded customer service expectations by providing friendly and courteous service to all customers.
- Trained new employees on how to operate customer order systems and registers and how to operate the trade service hub.
- Maintained a neat and organized front desk area to ensure a professional appearance.
- Managed the daily operations of the trade service hub, ensuring that requests were met in a timely and efficient manner.
- Processed sales and returns.
- Assisted with account queries and new account set-ups.
- Provided quotes, product advice, and solutions to trade customers.
- Organized buy-ins into the store.
- Organized deliveries with customers.
Trade Desk, Trade Specialist, Trade Yard
Bunnings
01.2019 - 01.2021
- Provided exceptional customer service.
- Maintained a neat and organized front desk area to ensure a professional appearance.
- Assisted in the daily operations of the trade desk, ensuring that requests were met in a timely and efficient manner.
- Provided quotes, product advice, and solutions to trade customers.
- Organized buy-ins into the store.
- Organized deliveries with customers.
- Assisted with onboarding new account setups.
- Followed up with account holders to capture possible new projects and orders.
- Organized promotional displays for new trade promotions.
- Participated in trade events to network with new and old customers capturing opportunities to onboard and maintain relationships.
- Assisted with loading orders.
Customer Service Operator
Bunnings
01.2018 - 01.2019
- Responded to customer inquiries and complaints in a professional manner.
- Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings.
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner.
- Developed and maintained product knowledge to answer customer inquiries and promote sales.
- Processed sales and returns.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Stocked shelves and ensured product displays were organized and attractive.
- Assisted customers with loading and unloading items from their vehicles.
- Assisted with setting up promotional displays.
- Maintained an accurate cash drawer, reconciling discrepancies to the cent.
Education
High School Diploma -
Okaihau College
01.2019
Skills
- Ability to Work in a Team
- Adaptability
- Ability to Work Autonomously
- Customer Service
- Ability to Multitask
- Attention to Detail
- Communication
- Problem-solving abilities
- Organizational skills
Languages
English
Hobbies and Interests
Running, Hiking
Timeline
Trade Account Manager Support
Mitre10
09.2023 - Current
Production Assistant
Mrs. Higgins
05.2023 - 09.2023
Trade Support
Bunnings
01.2021 - 01.2022
Trade Service Hub
Bunnings
01.2021 - 01.2022
Trade Desk, Trade Specialist, Trade Yard
Bunnings
01.2019 - 01.2021
Customer Service Operator
Bunnings
01.2018 - 01.2019
High School Diploma -
Okaihau College
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