Atul Bhateja
Ardmore College,AUK
Summary
An enthusiastic supervisor who is good at inspiring others and creating a pleasant team environment to achieve challenging objectives. Committed to creating a transparent, communicative culture where workers are empowered to contribute to the success of the organization.
Overview
13
13
years of professional experience
Work History
STAND-IN DUTY SUPERVISOR & LANDSIDE OPS OFFICER
Auckland Airport
05.2019 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Handle emergency calls from aircraft or ATC and designate the proper coordinators. Respond with the utmost caution to any emergency calls, both within and outside the airport.
- Monitoring the airport with CCTV both inside and outside, and reporting any alarming problems to the Police and security.
- Finishing up facility and service audits; calling and inquiring about flight information; coordinating terminal evacuations when necessary; recording or reporting faults; dispatching repair and trade personnel, among other services.
- Manage events, answer calls, and run emergency alerts. Update airport flight information systems. Make public announcements.
- Manage and oversee the security access system; handle and escalate any security breaches; adhere to all business policies and health and safety protocols.
- Ensure that every team member is completely engaged and capable of handling operational concerns and meeting KPI targets.
- Responsible for engaging actively with the team, improving performance levels and ensure high level of employee satisfaction.
- Arranging for team social events / team engagement to boost morale of team members.
SERVICE DEVLIERY REPRESENTATIVE
Auckland Transport
09.2016 - 05.2019
- Review customer’s complaints and resolve
- Achieve & exceed monthly KPI.
- Communicating with customers via multiple channels
- Contributing to the development of policies & procedures relating to effective administration practices
- Monitoring performance of AIFS equipment & provide feedback to enrich the customer experience.
SERVICE DELIVERY REPRESENTATIVE
IiNet
05.2013 - 11.2016
- Communicating with Australian customers via phone & email regarding their telecommunication services
- Troubleshooting customer faults
- Escalating to faults team for technician to be booked if required
- Achieving & exceeding targets, which include cross selling, ACW, Net Promoter Score & adhering to scheduled breaks.
CUSTOMER SERVICE REPRESENTATIVE
Vodafone NZ Ltd
07.2012 - 03.2013
- Dealing with local NZ customer about their billing, technical assistance with home phone & broadband services
- Troubleshooting faults and escalating to second level tech support if required
- Achieving & exceeding targets which include Net Promoter score, ACW, AHT etc
- Working in a team as well to ensure team targets are achieved.
SALES REPRESENTATIVE
Telelink
03.2011 - 02.2012
- Making outbound sales calls to local NZ customers and selling electricity & gas for Contact Energy
- Achieving our daily sales target with quality
- Ensuring correct and up to date product is given to customer, which will benefit customer and company.
Education
Diploma in Commercial Cookery Level 5 -
NSIA
Auckland01.2011
Diploma in Professional Cookery -
North Metropolitan TAFE Joondalup
Perth01.2010
Skills
- Staff training and development
- Highly Organized
- Decision-making capabilities
- Team building
- Performance monitoring
- Adaptability and flexibility
- Computer literate: MS Office
- Leadership
- Decision making
- Time Management
- Teamwork
- Conflict resolution
- Customer Service
- Communication
- Hardworking
- Using initiative
- Fast learner
- High level of accuracy
- Multitasking
- Self-motivated
- Problem solving
- Excellent interpersonal skills
- Fast learner
- High level of accuracy
- Multitasking
- Self-motivated
- Problem solving
- Excellent interpersonal skills
- Fast learner
- High level of accuracy
- Multitasking
- Fast learner
- High level of accuracy
- Multitasking
- Self-motivated
- Problem solving
- Excellent interpersonal skills
Accomplishments
- Trained more than 200 staff on new website project at Auckland Transport
- Awarded CSR of the year by CEO at Iinet
Additional Information
I am able to maintain composure when presented with problems and work out the most effective strategy to overcome them., I am able to structure and prioritise my workload in order to get the most work done efficiently in a day, I am an active listener who works diligently to understand customer’s specific requirements., I am highly organised which enables me to complete my work efficiently and in a timely manner., I am naturally highly motivated and always challenging myself.
References
References are available on request
Timeline
STAND-IN DUTY SUPERVISOR & LANDSIDE OPS OFFICER
Auckland Airport
05.2019 - Current
SERVICE DEVLIERY REPRESENTATIVE
Auckland Transport
09.2016 - 05.2019
SERVICE DELIVERY REPRESENTATIVE
IiNet
05.2013 - 11.2016
CUSTOMER SERVICE REPRESENTATIVE
Vodafone NZ Ltd
07.2012 - 03.2013
SALES REPRESENTATIVE
Telelink
03.2011 - 02.2012
Diploma in Commercial Cookery Level 5 -
NSIA
Diploma in Professional Cookery -
North Metropolitan TAFE Joondalup
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