Atul Patel
Wellington
Summary
Results-driven Senior Product Manager with a strong history of successfully leading product development and achieving significant business outcomes across a variety of industries, including insurance, banking, government, and start-ups.
Proficient in both agile and waterfall methodologies, with expertise in product strategy, business analysis, and cross-functional team leadership.
Committed to identifying and addressing complex customer challenges through collaboration with technical teams, ensuring the delivery of innovative solutions that meet user needs and drive organisational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Product Manager
PartsTrader
11.2021 - Current
- Launched Two Market-Leading Products: Spearheaded the end-to-end development and successful launch of two innovative products, which scaled into Tier 1 insurers and body shop networks across the U.S. Managed all phases from discovery, concept validation, to development and go-to-market. Created new revenue streams that aligned with the company's revenue diversification strategy.
- Core Marketplace Redesign: Led the re-write of PartsTrader's core marketplace, overseeing three product teams. Collaborated closely with customers and stakeholders to set clear, data-driven goals, ensuring alignment and shared understanding across all teams. Successfully launched within tight deadlines, delivering measurable improvements in platform performance and user satisfaction.
- Mentorship and Team Development: Mentored junior product managers, providing feedback and coaching, facilitating their career advancement and strengthening the product management team's overall capabilities.
Product Owner
PartsTrader
10.2014 - 11.2021
- Prioritized Enhancements for Insurance Products : Successfully worked with stakeholders to define and prioritize enhancements for all US insurance-related offerings. Aligned enhancements to quarterly objectives, ensuring continuous improvement and value delivery to customers.
- Technical Feasibility Collaboration : Partnered with scrum teams to assess technical feasibility, ensuring that project scopes were realistic, achievable, and well-defined. This approach reduced scope creep and improved project success rates.
- Customer Feedback Integration : Actively gathered and analysed customer feedback, using insights and a data-driven approach to prioritising product enhancements. Releasing iterative product enhancements addressing customer feedback was instrumental in converting 4 key pilot customers into multi-year enterprise subscriptions, which doubled company revenue.
- Operational Improvements & Capacity Gains : Led initiatives to drive operational efficiency within the product team. This resulted in increased team capacity by 30%, enabling the delivery of more strategic items and enhancing team morale and job satisfaction.
Senior Business Analyst
Kiwibank
09.2008 - 09.2014
- Dual Role as Business Analyst and Project Manager : Frequently played a dual role, balancing responsibilities as both a Business Analyst and a Project Manager. This included managing project timelines, stakeholder communication, and ensuring the alignment of business goals with technical execution.
- Mobile App Development (Home Hunter) : Led a team of business analysts in the development of the “Home Hunter” mobile app. The app streamlined the home-buying process by integrating home loan pre-approvals with real estate listings, providing a seamless user experience.
- Customer Self-Serve Feature Implementation : Collaborated with cross-functional teams to implement customer self-service features, such as re-fixing interest rates via online and mobile banking platforms. This required complex integration between web/mobile systems and legacy backend systems, enabling straight-through processing and reducing manual intervention.
- Project Initiation Through Business Cases : Developed and submitted business cases to launch projects focused on pre-approving customers for overdrafts and home loan top-ups. These initiatives improved operational efficiency and enhanced customer experience by eliminating the need for existing customers to complete full loan applications.
Business Analyst (Contract)
VizExplorer
09.2007 - 09.2008
- Developed 2-Year Product Roadmap : Collaborated with the founders to create the company's first product roadmap, which communicated the long-term product vision to both investors and internal teams. This roadmap served as a critical tool for aligning stakeholders on strategic goals and securing investor confidence.
- Played Product Owner Role : Successfully took on the role of Product Owner within a Scrum team, driving the execution of the initial product release. Managed the product backlog, defined features, and ensured that the development team delivered value in alignment with the product strategy.
Project Manager/Business Analyst (Contract)
Agent86
09.2006 - 05.2007
- Co-Founded Agent86 to Develop a Custom Remuneration Review Product : Established Agent86 with 2 business partners with the primary goal of developing a bespoke system for a client - Pivot Software, transforming their remuneration software into a full-fledged SaaS product that significantly reduced operational costs and improved scalability.
- Transition from Custom to SaaS : Led the successful bid to re-engineer the client's existing bespoke solution into a single, scalable SaaS platform. This shift eliminated the need for custom development and greatly reduced onboarding costs for new customers.
- Rapid Client Base Growth : After the SaaS product launch, the client's customer base rapidly expanded to over 50 clients within 12 months, demonstrating the product's market demand and scalability.
- Requirements and Process Analysis : Collaborated closely with the client to define business processes and requirements. This analysis was crucial in guiding the transformation from a bespoke solution to a scalable SaaS platform.
- Client Relationship Management : Managed the key relationship with the client during the product's development, resulting in a long standing relationship until it became feasible for the client to establish an in-house development team.
- Company Administration : Oversaw all business operations, including payroll, customer billing, expense tracking, and engaging contract resource as required. Managed cash flow and ensured the company's financial health as it expanded beyond the initial contract with Pivot Solutions.
Business Analyst
Datacom
08.2003 - 08.2006
- System Integration for Justice Sector : Wrote detailed system requirements for integrating core systems between the Ministry of Justice (MOJ), NZ Police, and NZ Transport Authority. This integration streamlined the processing of infringement notices escalated to court, improving efficiency and reducing manual intervention.
- Environment Court Case Management System : Documented comprehensive system requirements for incorporating the Environment Court jurisdiction into MOJ's Case Management System. This enabled the Ministry to handle Environment Court cases more effectively, aligning with the broader system infrastructure.
- Credit Assessment Product Development : Served as Lead Business Analyst for National Bank's project to develop a new credit assessment product for Business Banking customers. The product became the bank's standard credit assessment tool after National Bank was acquired by ANZ, reflecting its scalability and effectiveness across a larger customer base.
Requirements Engineer
Optimation
07.2001 - 08.2003
- As the liaison between Optimation and our key client - National Bank, I gathered requirements for enhancing and migrating several point solutions into supported and robust browser-based solutions.
- Developed positive working relationships with stakeholders to effectively coordinate work activities, which lead to continued business for Optimation.
Analyst Programmer
Bank of New Zealand
08.1998 - 12.1999
- As part of the host systems team I maintained a suite of bank critical applications for settling interbank financial transactions. This involved enhancing a suite of batch programs developed in COBOL, running on an OS/390 platform.
Education
Bachelor of Commerce and Administration: Information Systems -
Victoria University of Wellington
1998
Skills
- Agile Methodologies
- Product Management
- Business Process Analysis
- Business Analysis
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Senior Product Manager
PartsTrader
11.2021 - Current
Product Owner
PartsTrader
10.2014 - 11.2021
Senior Business Analyst
Kiwibank
09.2008 - 09.2014
Business Analyst (Contract)
VizExplorer
09.2007 - 09.2008
Project Manager/Business Analyst (Contract)
Agent86
09.2006 - 05.2007
Business Analyst
Datacom
08.2003 - 08.2006
Requirements Engineer
Optimation
07.2001 - 08.2003
Analyst Programmer
Bank of New Zealand
08.1998 - 12.1999
Certified Scrum Product Owner (CSPO)
Bachelor of Commerce and Administration: Information Systems -
Victoria University of Wellington
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