Hi, I’m
Mehul Patel
IT Support Engineer
Auckland,AUK
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Goal-oriented IT professional with significant success in planning, analyzing and implementing security plans and initiatives. Excel in developing comprehensive, secure network designs and systems with a desire to take on new challenges, a strong work ethic, adaptability and exceptional interpersonal skills. Depth knowledge of all-Support operations with 5+ years of direct experience in the IT field.
Overview
10
years of professional experience
7
years of post-secondary education
5
Certifications
4
Languages
Work History
Waste ManagmentAuckland, AUK
IT Support Engineer
07.2022 - Current
Job overview
- Provide Level 1 and Level 2 support for IT infrastructure
- Updated software versions with patches and new installations to close
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Manage user identity and access in on premises AD , group policies in Azure Active Directory
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Completed root cause analysis on routine and complex problems.
- Endpoint manager and MMC management (In tunes)
- Troubleshooting of all software and hardware problems, Ensure Waste Management's cyber security policies are adhered to
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Analyzed system risk to identify and implement appropriate cyber security countermeasures.
- Updated virus protection systems based on computer virus reports.
Akshar TelecommunicationAuckland, AUK
ICT Support Analyst
09.2017 - 07.2021
Job overview
- Serve as the first point of contact for customers seeking technical assistance over the phone or email Assemble, install and test computer software, networks and servers
- Diagnose and resolve technical hardware and software issues Setup IP address (TCP/IP) manually, changing DNS settings, network settings, wireless setting on modem, resolving wireless connectivity issues Analyze and resolve Users problems
- Also suggest how to prevent future problems Install and configure Wi-Fi/Router and network devices such as Printer, Projectors, scanner, audio device and security devices
- Setting up accounts for new users and Providing technical
- Managing meeting room devices for office and third party vendors console for Saas
- Citrix user support and troubleshooting,
- Answering calls and web support for internal users, Training new users for latest software and functions
- Dashboard and Exchange, Migration of mailboxes in between on premises to cloud, Server 2016 active directory, DHCP, printer server
- Veeam backup server, Office 365 administrator for license, mailbox,
- Managing tickets in Service Now and Jira
GTPLAhmedabad, India
IT SUPPORT ENGINEER
06.2013 - 07.2014
Job overview
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
Learning PeopleChristchurch
Cloud Certification from Network And Cloud Computing
07.2022 - Current
Manukau Institute of TechnologyAuckland, AUK
Diploma from ICT
07.2014 - 09.2016
Gujarat Technological UniversityIndia
Bachelor of Science from Computer Science
07.2009 - 09.2013
Skills
KPI's & Quality FocusedDecision Making
Multitasking with time Management
Quick LearnerStress ManagementDesktop support
Ticket support system management
Technical documents comprehension
Call triaging
Planning and Coordination
Mac systems
Software diagnosis
TCP/IP
Data recovery
Certification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
04-2023
CompTIA Cloud+
03-2023
Microsoft Azure Developer Associate
01-2023
Microsoft Azure Fundamentals
10-2022
IT Support Engineer
Waste Managment
07.2022 - Current
Learning People
Cloud Certification from Network And Cloud Computing
07.2022 - Current
CompTIA Network+
03-2020
ICT Support Analyst
Akshar Telecommunication
09.2017 - 07.2021
Manukau Institute of Technology
Diploma from ICT
07.2014 - 09.2016
IT SUPPORT ENGINEER
GTPL
06.2013 - 07.2014
Gujarat Technological University
Bachelor of Science from Computer Science
07.2009 - 09.2013