Open To Work
Audrey Letard
Auckland
Summary
Results-oriented professional with a solid background in guest services. Renowned for strong interpersonal skills and conflict resolution expertise, leveraging these strengths to create lasting guest relationships and mentor team members effectively. I am now on the lookout for a new experience to develop my competencies. I hold a Partnership work visa (open) valid until 2029.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
Pullman Auckland Hotel & Apartments
Auckland
12.2024 - Current
- Welcomed large volume of guests, enhancing customer service experience.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Mentored new staff on procedures and compliance, ensuring adherence to performance standards.
- Participated in training seminars related to hospitality industry trends.
Front Desk Receptionist
MGallery Grand Hôtel Roi René
Aix-en-Provence, France
04.2024 - 10.2024
- Coordinated guest check-ins and check-outs, enhancing overall guest experience.
- Processed payments and addressed billing inquiries, ensuring accuracy and clarity for guests.
- Provided support during busy periods, demonstrating flexibility and teamwork.
Guest Services Agent
Mantra 2 Bond St
Sydney, Australia
07.2023 - 12.2023
- Resolved guest complaints promptly, ensuring satisfaction and fostering positive guest relations.
- Suggested local establishments and services tailored to guest interests, improving overall guest satisfaction.
- Informed potential customers about room availability and rates, enhancing their booking experience.
Marketing Intern
Christophe Living
Sydney, Australia
01.2023 - 07.2023
- Created blog posts, newsletters, and email campaigns to improve audience engagement.
- Developed engaging social media content that increased brand visibility.
- Edited video clips using video editing software tools such as Adobe Premiere Pro.
Education
Bachelor of Arts - Communications And Translation
ESTRI - School For International Careers
Lyon, France07-2023
Skills
- Customer relationship management
- Bilingual proficiency
- Team collaboration
- Conflict resolution
- Problem solving
- Adaptability
- Strong interpersonal skills
- Training and mentoring
Languages
English
Full Professional
French
Native/ Bilingual
Italian
Professional
Affiliations
Sports - Running (joined the Auckland half marathon in November,2025) and Pilates
Timeline
Guest Services Agent
Pullman Auckland Hotel & Apartments
12.2024 - Current
Front Desk Receptionist
MGallery Grand Hôtel Roi René
04.2024 - 10.2024
Guest Services Agent
Mantra 2 Bond St
07.2023 - 12.2023
Marketing Intern
Christophe Living
01.2023 - 07.2023
Bachelor of Arts - Communications And Translation
ESTRI - School For International Careers