Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Audrey Parker

Summary

Audrey has over 20 years’ experience in clerical and administrative related roles. This includes office support and leadership roles for various government departments in New Zealand. Her main strength is her professional approach to building and maintaining positive relationships with colleagues and stakeholders (i.e: faculty, students and parents). In her present role, Audrey demonstrates excellent customer service skills and is a key team member for promoting school well-being, projects and events. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Secondary School Receptionist

The KAUST School
08.2016 - 07.2023
  • Provided administrative and event related assistance assigned as per the directive of the Principals and Office Coordinator of Gardens Secondary School
  • Welcomed and directed visitors coming to Gardens Secondary School, ensuring correct sign-in/ sign-out
  • Assisted teachers, staff and students as required
  • Maintained and updated students’ attendance using TKS database/systems
  • Prepared attendance reports when required
  • Communicated with parents and teachers regarding student absences
  • Co-ordinated and assigned substitute cover for teachers
  • Maintained student detention lists
  • Arranged distribution of incoming deliveries and school mail
  • Maintained Lost & Found area in reception
  • Minute taking for Parent Advisory Committee (from 2017 to 2021).
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Review Unit Administrator

Accident Compensation Corporation
10.2008 - 06.2016

Operations Analyst

Accident Compensation Corporation
10.2008 - 06.2016

Receptionist

Accident Compensation Corporation
10.2008 - 06.2016

Case Administrator

Accident Compensation Corporation
10.2008 - 06.2016

Administration Assistant

Fire and Rescue Services Industry Training Organisation
05.2005 - 01.2008

Administration Support

Land Transport New Zealand
02.2005 - 05.2005
  • Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
  • Troubleshot and fixed [Type] process hang-ups to maintain swift flow of daily tasks.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.

Personal Assistant

Premiere Bacon Company
01.2004 - 01.2005

Land and Survey Analyst

Land Titles & Survey Conversion Project
01.2000 - 01.2004

Team Leader & Quality Manager

Land Titles & Survey Conversion Project
01.2000 - 01.2004

Education

National Certificate in Business Computing -

Wairarapa Community Polytechnic (New Zealand)
01.1999

Skills

  • Microsoft Office Suite
  • Google Suite
  • Adobe Software
  • Fluent in English (oral and written)
  • Positive mindset
  • Excellent interpersonal and communication skills
  • Understands cultural diversities
  • Highly organised and result-orientated
  • Administrative Support
  • Data Entry
  • Clerical Support
  • Office Management
  • Spreadsheet Tracking
  • Office Administration
  • Business Administration
  • Greeting and Seating Clients
  • Document Control
  • Telephone Skills
  • Customer and Client Relations
  • Record Preparation
  • Time Management
  • Service-Oriented Mindset
  • Verbal and Written Communication
  • Organization Skills
  • Database Administration
  • Business Correspondence

References

Available upon request

Timeline

Secondary School Receptionist

The KAUST School
08.2016 - 07.2023

Review Unit Administrator

Accident Compensation Corporation
10.2008 - 06.2016

Operations Analyst

Accident Compensation Corporation
10.2008 - 06.2016

Receptionist

Accident Compensation Corporation
10.2008 - 06.2016

Case Administrator

Accident Compensation Corporation
10.2008 - 06.2016

Administration Assistant

Fire and Rescue Services Industry Training Organisation
05.2005 - 01.2008

Administration Support

Land Transport New Zealand
02.2005 - 05.2005

Personal Assistant

Premiere Bacon Company
01.2004 - 01.2005

Land and Survey Analyst

Land Titles & Survey Conversion Project
01.2000 - 01.2004

Team Leader & Quality Manager

Land Titles & Survey Conversion Project
01.2000 - 01.2004

National Certificate in Business Computing -

Wairarapa Community Polytechnic (New Zealand)
Audrey Parker