Audrey van Idsinga
Mangere,AUK
Summary
I have extensive experience in customer-oriented and accounts-related roles and I am passionate about helping people through my work.
I am a confident, independent worker who also enjoys the dynamics of working in a team, and when appropriate I am capable of taking the lead. I will take initiative to assist my colleagues when they are struggling and to identify ways to improve pain points.
Coming from a diverse background, I get along well with people from all walks of life. I have a great sense of humour but always conduct my behaviour in a professional manner, making sure to complete my tasks to a high standard.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Commercial Support Specialist
Flexicommercial Limited
04.2022 - Current
- Coordinating and facilitating the sales operational processes to drive volume and enhance customer experience.
- Liaising with customers, suppliers and key stake holders.
- Managing contract set up, reconciliations and End of Lease processes.
- Answering general email and telephone enquiries, as well as inbound and outbound call management and management of shared inboxes.
- Accurate preparation of documents across lease, loan schedules and rental agreements.
- Back up for Accounts Payable and Settlements teams, and provide administrative support to other business units as and when required.
- Understanding of compliance requirements with Anti-Money Laundering processes.
Customer Services Representative
Matrix Security Group Limited
04.2017 - 03.2022
- Coordination and relevant management of all customer service enquiries and / or complaints to agreed and satisfactory conclusion
- Assist with administration, client requests, process of cancellation for sales leads, contacting clients and resolve any issues, faults, complaints, process credit notes
- To take ownership of client issues and manage them through to an agreed and satisfactory resolution
- Update database details / information as an ongoing project following complaints resolution
- Identify and assist in the need to update / reconcile database information
- Create business opportunity through product knowledge as relayed to clients in general and customer service communication
- Assist with Sales Team, create new quotients for customers, residential and commercial, follow up on sales lead
- Billing, complete and invoice clients for Technical Attendance
- Month End Billing; process of credit notes, subcontractor invoices
- Developed and maintained courteous and effective working relationships
- Training of new staff.
Accounts Administrator
Matrix Security Group Limited
08.2013 - 04.2017
- Administer company's billing process to ensure accurate and timely invoicing and reporting is delivered to all internal customers and external clients.
- Deliver general accounting tasks as required and to ensure all invoicing and accounting tasks are delivered to standard and on time.
- Support customer service delivery through provision of billing information and client communication as required.
- Reception duties including meeting set-ups, responding to intercom and keeping stationery and consumables stock at sufficient levels.
- Administer accounts payable process, ensuring recording of all authorised supplier resources and payment of invoices in an accurate and timely manner.
- To comply with, and be a proactive member of, the company H&S management system.
Monitoring Operator
Matrix Security Group Limited
06.2003 - 08.2013
- Answer inbound telephone calls and either work with caller to resolve or answer their query, or to route call to the right person or department to help the caller
- To monitor client alarms and to respond to signals presented in a timely and efficient manner
- To record all client interaction or queries in Patriot
- To make outbound call as required - usually in response to alarm signals
- To maintain professional, efficient and courteous manner when dealing with clients via phone or other medium
- To liaise with Patrol staff via RT and maintain accurate RT and Welfare Check records whilst doing so.
Assistant for National Marketing Sales Manager
Mainland Products Limited
08.1998 - 08.2003
- Distribute promotional materials
- Compose proposals
- Order and distribute uniforms, stock and products
- Merchandiser payroll
- Organised sales conventions including flight bookings for merchandisers and National Sales Manager.
Office Administrator Assistant Manager
Mainland Products Ltd
02.2000 - 08.2001
- Oversee the Assistant for the National Marketing Sales Manager and front-desk staff
- Order stationery
- Payroll and commission
- Personal Assistant to General Manager including flight and accommodation bookings
- Sales incentives
- Budgeting
- Banking.
Education
High School Diploma -
Onehunga High School
Onehunga, AUKSkills
- Professional phone manner and written communication skills
- Strong attention to detail, thorough and efficient
- Provide pragmatic solutions with a customer focus
- Excellent administration skills and competent with Microsoft Word, Excel and Outlook
- Exceptional customer and stakeholder management
- Contract management, invoice processing and account reconciliations
Certification
- Workplace Assessor
- NZQA L3 - National Certificate Contact Centre Operations (level 3)
- Certificate of Approval
- Certificate of 5 Years Service from Matrix Security Group Ltd
- Certificate of 10 Years Service from Matrix Security Group Ltd
- Cooper Award from Matrix Security Group Ltd
Timeline
Commercial Support Specialist
Flexicommercial Limited
04.2022 - Current
Customer Services Representative
Matrix Security Group Limited
04.2017 - 03.2022
Accounts Administrator
Matrix Security Group Limited
08.2013 - 04.2017
Monitoring Operator
Matrix Security Group Limited
06.2003 - 08.2013
Office Administrator Assistant Manager
Mainland Products Ltd
02.2000 - 08.2001
Assistant for National Marketing Sales Manager
Mainland Products Limited
08.1998 - 08.2003
High School Diploma -
Onehunga High School
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