Summary
Overview
Work History
Education
Skills
Timeline
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Augustina Raea

Otara,AUK

Summary

Dynamic retail professional with a customer-centric approach, excelling at Cotton On Group. Proven expertise in sales and cash handling, consistently achieving high performance in fast-paced environments. Skilled in point-of-sale systems and security monitoring, fostering a safe and welcoming atmosphere while enhancing customer satisfaction.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Senior Retail Staff

Cotton On Group
Manukau, Auckland
06.2023 - 06.2025
  • Processed sales transactions using point-of-sale systems.
  • Assisted customers with product selection and inquiries.
  • Executed visual merchandising standards to enhance store appearance.
  • Handled customer returns and exchanges accurately and professionally.
  • Engaged with customers to create a welcoming shopping environment.
  • Trained newly hired employees regarding company policies and operations.
  • Collaborated with other departments to ensure efficient workflow processes.

Security Officer

First Security
Manukau Rotorua Central , Auckland - Rotorua
11.2021 - 02.2023
  • Monitored premises to ensure safety and security for all personnel.
  • Conducted regular patrols to identify and mitigate potential hazards.
  • Responded promptly to alarms and emergencies, following established protocols.
  • Collaborated with local law enforcement during investigations and emergencies.
  • Enforced access control measures to restrict unauthorized entry.
  • Provided excellent customer service while interacting with visitors and staff.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Education

High School Diploma -

Aorere College
Auckland, NZ
06-2021

Skills

  • Customer Centric Approach
  • Product Knowledge
  • Sales
  • Time Management
  • Cash Handling
  • Till Reconciliation
  • Point of Sale (POS) Systems
  • Float Management
  • High Pressure Environment Management
  • Goal-Oriented Performance
  • Security monitoring
  • Inventory restocking

Timeline

Senior Retail Staff

Cotton On Group
06.2023 - 06.2025

Security Officer

First Security
11.2021 - 02.2023

High School Diploma -

Aorere College

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Augustina Raea