Aung Tun Oo
Auckland ,Kelston
Summary
Dynamic leader with proven expertise in coffee shop operations and customer experience management, notably at Lin.
Excelled in staff training and development, driving a significant increase in repeat customers. Skilled in inventory control and effective communication, fostering a positive work environment and enhancing customer satisfaction at Top.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Queenie
11.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Cafe-supervisor
Luxerose
10.2022 - Current
- Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Utilized social media platforms effectively to promote events, special offers, or highlight new menu items driving more business to the caf.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Leading to increase in repeat customers and keep existing customers.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Controlled expenses and boosted profitability by managing food and labor costs.
Restaurant Manager
Topp
05.2019 - 10.2020
- Excelled in every store position and regularly backed up front-line staff.
- Monitored employee food handling, safety and uniform requirements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
Education
Post Graduate Diploma - Business Management
ICL School
Auckland04.2017
Skills
- Staff Training and Development
- Health and Safety Regulations
- Nutrition knowledge
- Coffee Shop Operations
- Cost controls
- Customer experience management
- Foodservice
- Market Tracking
- Event preparation
- Problem-solving abilities
- Goal Setting
- Effective Communication
- Customer Service
- Inventory Control
Certification
Alcohol License
Languages
English
Professional Working
Chinese (Cantonese)
Limited Working
Timeline
Barista
Queenie
11.2022 - Current
Cafe-supervisor
Luxerose
10.2022 - Current
Restaurant Manager
Topp
05.2019 - 10.2020
Post Graduate Diploma - Business Management
ICL School
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