Ausaga Filo Lameko
Manurewa,Auckland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Store Person
Wright Recruitment
10.2018 - 01.2019
- Receive and unpack incoming goods, make and take orders for goods, assemble and pack outgoing orders, and send them out, check the quantity and quality of goods coming in, and going out, create and check invoices and keep records up to date, deal with customer complaints
Customer Service Agent
Air New Zealand
12.2022 - Current
- Addressed customer account discrepancies and concerns.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Maintained up-to-date knowledge of product and service changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Resolve customers complaints and concerns about flight disruptions such as delays and cancellations, misconnecting or missing luggage.
- Provide information about airport facilities, including lounge access or airport transit transport options.
- Escort passengers to flight connections or guide them through customs or immigration.
- Administer special assistance to people that may require additional help such as children travelling alone and passengers that need wheelchair.
- Follow security procedures and reporting suspicious behaviour to maintain safety and security at an airport.
Early Childhood Educator Assistant
Auckland Council
07.2020 - 10.2021
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Implemented hands-on science lessons for students to explore the natural world around them while fostering critical thinking skills.
- Enforced rules and instructions to maintain discipline.
- Supervised children at all time while they explore through free play.
Education
Leadership And Communication
Aspire2 Education
Auckland, NZ06.2023
Early Childhood Education Level 4
New Zealand Management Academy
Manukau, NZ07.2021
Business Administration Technology
New Zealand School of Education
Manukau, NZ05.2020
Skills
- Goods handling skills
- Stock control and storeroom/warehouse procedures
- Health and safety regulations and procedures to Error Code: 500121
Request Id: fb259309-3d32-45f5-b225-78195fdd7d01
Correlation Id: fd144c57-1229-454c-8e7f-8f48809e74c3
Timestamp: 2024-03-07T22:19:27Z any potential hazards - Manage staff if in a management or supervisory role
- Monitor and maintain equipment and supplies
- Keyboard and computing skills/word processing skills
- Planning and organisational skills
- Problem-Solving
- Data Documentation
- Patience and ability to remain calm in stressful situations
- Ability to accept criticism and work under pressure
- Active listening skills
- Empathy, proactive, adaptability, self control and taking responsibilities
References
- Seao Tagoai Tagaloa, Senior Tutor, New Zealand School of Education, 021 086 59930, lizatagaloa@hotmail.com
- Jen Kumar, Site Manager, Auckland Council Kauri Kids ECE, 021 532 722, jen.kumar@aucklandcouncil.govt.nz
- Sheryl Barker, Team Manager, Air New Zealand, 027 472 6916, sheryl.barker@airnz.co.nz
- Trish Richardson, Team Manager, Air New Zealand, 027 393 2120, trish.richardson@airnz.co.nz
Hobbies and Interests
- Family time-spending time with my children and have some fun kids’ activities
- On-going learning on the job
- Love organising, decorating
- Playing netball and volleyball and going gym.
- Fundraising to help build community
Languages
English
Professional Working
Samoan
Full Professional
Timeline
Customer Service Agent
Air New Zealand
12.2022 - Current
Early Childhood Educator Assistant
Auckland Council
07.2020 - 10.2021
Store Person
Wright Recruitment
10.2018 - 01.2019
Leadership And Communication
Aspire2 Education
Early Childhood Education Level 4
New Zealand Management Academy
Business Administration Technology
New Zealand School of Education
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