Austin Bly
Wellington,Aro Valley
Summary
Accomplished Night Manager at Copthorne Hotel, adept in property security and guest assistance, significantly enhancing guest satisfaction and safety. Leveraged strong people management and complaint handling skills to mentor staff and resolve conflicts, ensuring a positive work environment. Demonstrated expertise with customer service, money handling and balancing cash and eftpos, contributing to operational excellence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Night Manager
Copthorne Hotel
12.2023 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
Night Auditor
Copthorne Hotel
06.2023 - 12.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Retail Assistant / Duty Manager
Super Liquor
09.2021 - 06.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Resolved customer complaints professionally, maintaining a positive brand image.
Senior Sales Representative
Chameleon Customer Contact
10.2019 - 03.2020
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Identified customer needs by asking appropriate, open-ended questions.
Laborer
Kiwi Labor Recruitment
07.2018 - 09.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Construction Hand
HEB Construction
10.2017 - 06.2018
- Reduced safety incidents by consistently following industry best practices and company guidelines for safe work procedures.
- Contributed to project success by operating various construction tools and equipment safely and effectively.
- Ensured timely project completion with strict adherence to schedules and deadlines.
- Assisted in accurate material estimates for projects, minimizing waste and reducing overall costs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Paraparaumu College
Paraparaumu, NZ 02.2014 - 03.2017
NCEA 1 & 2, Certificate. -
Capital Training
Kapiti CoastSkills
People Management
Security awareness
Reservations Management
Complaint Handling
Property Security
Customer service focus
Guest Assistance
Marketing knowledge
Conflict Resolution
Customer Service
Bank Deposit Preparation
Professional and Courteous
Certification
Managers Certificate
April 2022 to April 2023
This was so I could manage a licensed premise.
License control Qualification
Present
Shows that I have completed a course that shows I know my stuff when regarding working in a licensed premises.
References
Tanny Singh - Copthorne Hotel - 02040640069
Paul Francis - Tungsten Landscapes LTD - 0274611490
Liz Mitchell - Worksmart - 027 555 8013
Timeline
Night Manager
Copthorne Hotel
12.2023 - Current
Night Auditor
Copthorne Hotel
06.2023 - 12.2023
Retail Assistant / Duty Manager
Super Liquor
09.2021 - 06.2023
Senior Sales Representative
Chameleon Customer Contact
10.2019 - 03.2020
Laborer
Kiwi Labor Recruitment
07.2018 - 09.2018
Construction Hand
HEB Construction
10.2017 - 06.2018
Paraparaumu College
02.2014 - 03.2017
Managers Certificate
April 2022 to April 2023
This was so I could manage a licensed premise.
License control Qualification
Present
Shows that I have completed a course that shows I know my stuff when regarding working in a licensed premises.
NCEA 1 & 2, Certificate. -
Capital Training
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