Autumn Cairns
Summary
Dynamic leader with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
11
11
years of professional experience
Work History
Practice Manager
Auckland Physiotherapy
09.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations of aprox 35 staff to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Carried out Allied Health Contract Clinic Audit
People and Performance Manager New Zealand
Clearskincare Clinics
12.2021 - Current
- Area Manager for New Zealand overseeing 8 Clinics reporting to Australian Head office.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold clinics accountable for performance.
- Led teams to drive results and meet service, sales and safety goals.
- Monitored key performance indicators and built processes to support performance and growth.
- Developed, tracked and analyzed variance of key performance measurements.
- Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Analyzed financial data to identify cost-saving opportunities while maintaining high-quality output standards.
Clinic Manager
Clearskincare Clinics
11.2019 - 12.2021
- Hired, trained and supervised employees to maintain team of high performers.
- Ensured adherence with regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of clients and wait times to create efficient flow of customers from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of client care and job efficiency.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
- Improved inventory management processes, ensuring timely availability of medical supplies while reducing wastage.
- Boosted clinic revenue through strategic marketing and outreach efforts to local community.
- Management and ordering fo all clinic stock.
Training and Development Manager
Springworld New Zealand
05.2014 - 11.2019
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Coordinated the moment of trainers and staff for the purposes of training across 5 clinics overseeing approx 100 staff.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Enhanced employee retention by implementing comprehensive training and development programs.
- Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
- Created in-depth training manual for all employees.
- Carried out weekly visits for clinics audits and training.
Education
Level 7 Diploma - Advanced Teacher Trainer Course
Nabtet
Dublin 2013
CIDESCO International Diploma Of Beauty Therapy -
Cork College of Commerce
Cork, Ireland 2011
Diploma In Body Therapy -
Cork College of Commerce
Cork, Ireland 2010
Diploma In Aesthetic Treatments -
Cork College of Commerce
Cork, Ireland 2010
Skills
- Delivering and Maintaining Exceptional Customer Service
- Confidential Records Management
- Customer Inquiries
- Training & Inducting Staff
- Customer Relationship Management
- Retail/Sales
- Issue/Compliant Resolution
- Stock Control
- Accounts Payable and Accounts Receivable
- Opening/Closing
- Complex Problem-Solving
- Personnel Interviewing
- Managing Operations and Efficiency
- Portal Systems
- Risk analysis
- Employee Coaching and Mentoring
- Safety Protocols Implementation and Adherence
- Administration and Reporting
- Performance Reviews
- Scheduling and Coordinating
- Performance Monitoring
- Payroll
- Maintaining a Clean Work Environment
- Workflow management
- Policy implementation
- Referral management
Timeline
Practice Manager
Auckland Physiotherapy
09.2023 - Current
People and Performance Manager New Zealand
Clearskincare Clinics
12.2021 - Current
Clinic Manager
Clearskincare Clinics
11.2019 - 12.2021
Training and Development Manager
Springworld New Zealand
05.2014 - 11.2019
Level 7 Diploma - Advanced Teacher Trainer Course
Nabtet
CIDESCO International Diploma Of Beauty Therapy -
Cork College of Commerce
Diploma In Body Therapy -
Cork College of Commerce
Diploma In Aesthetic Treatments -
Cork College of Commerce
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