Autumn Saunders
Cleaner And Business
Dunedin,OTA
Summary
Focused cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Cleaner
Leith Valley Holiday Park
Dunedin, OTA
11.2016 - 10.2020
- Handled equipment, chemicals and materials properly and with caution.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Sales Assistant
Regent Night And Day
Dunedin, OTA
11.2015 - 10.2016
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
- Checked for outdated and overripe grocery items and removed from inventory.
Fruit Grader
Gourmet Summerfruits
Roxburgh, OTA
11.2015 - 01.2016
- Complied with company policies and OSHA regulations to maintain safe working conditions.
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Completed on-the-job training to learn how to quickly and accurately identify defects in fruits.
Sales Clerk
Washdyke Night And Day
Timaru, CAN
02.2011 - 01.2012
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Processed payments and returns with accuracy and efficiency.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Checked for outdated and overripe grocery items and removed from inventory.
Sales Clerk
United Video
Timaru, CAN
06.2005 - 10.2010
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Kept front check out area clean and organized for efficient service.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used several databases to order inventory from major suppliers.
- Completed regular cycle counts and inventory audits.
- Supported promotional plans by updating signage with price changes.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Education
Diploma - Human Resources Management
Otago Polytechnic
Dunedin, OTA 04.2021 - Current
Certificate - Business Administration
Otago Polytechnic
Dunedin, OTA 02.2016 - 11.2016
Certificate - IT Essentials
Otago Polytechnic
Dunedin, OTA 02.2017 - 11.2017
LCQ - Duty Managers Certificate
Otago Polytechnic
Dunedin, OTA 07.2015 - 07.2015
Skills
Chemical Handling
Timeline
Diploma - Human Resources Management
Otago Polytechnic
04.2021 - Current
Certificate - IT Essentials
Otago Polytechnic
02.2017 - 11.2017
Cleaner
Leith Valley Holiday Park
11.2016 - 10.2020
Certificate - Business Administration
Otago Polytechnic
02.2016 - 11.2016
Sales Assistant
Regent Night And Day
11.2015 - 10.2016
Fruit Grader
Gourmet Summerfruits
11.2015 - 01.2016
LCQ - Duty Managers Certificate
Otago Polytechnic
07.2015 - 07.2015
Sales Clerk
Washdyke Night And Day
02.2011 - 01.2012
Sales Clerk
United Video
06.2005 - 10.2010
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