Autumn Tautaiolevao

• Assisted in the development of operational processes and procedures.
• Developed weekly reports on operational performances
• Book jobs for credits being returned back to DHL
• Identified areas for improvement and implemented new processes
• Liaise with NZPOST to track deliveries/orders
• Interact with clients via email
• Process returns for customer credit
• Pick and Pack tobacco and vapes etc
• Replenish
• Devanning containers

• Lodge claims for customers
• Customer service
• Answer calls and lodging claims over the phone, emails and online
• Investigated properties, classified damages and created estimates outlining repair costs.
• Helped customers in need of emergency accommodation/car rentals etc
• Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.

• Administered contract change requests and resolution
• Handled issue resolution tasks promptly to maintain strong relationships with key contracts
• Assist customer with product/quote/pricing queries
• Reviewed work orders to perform freight movement and deliveries
• Satisfy customers with their shipping needs and SLA expectations
• Key orders for individual customers
• Processed payments by accepting cash, checks and credit card payments
• Meet with customers in person to discuss account issues and improvements etc
• Help customers identify products they are willing to purchase
• Help customers with SLA targets
• Notified customers of delays to decrease calls to support
• Answer phone calls and deal with customer queries
• Offer the best alternatives to customers as possible to avoid our competitors
• Book jobs with different carriers.

• Lead/Manage the team
• Promoted to leadership position in recognition of strong work ethic and great performance
• Run the desk - distribute orders and plan work on a daily basis to reach daily targets.
• Run daily reports
• Established clear expectations for employees, providing guidance when needed.
• Ensured compliance with all safety regulations in the workplace.
• Held weekly Perfomance dialogue boards to review project updates, discuss issues, and brainstorm solutions.

• Customer service in reception
• Kept work areas clean, neat and free of safety hazards to maximize efficiency
• Inventory control/cycle counting/replenishment
• Forklift driver
• Inbound and outbound
• Processing RAs
• Integrated process improvements to increase overall workflow
• SAP experience
• Housekeeping
• Monitored team progress and enforced deadlines.
• Run bulk department - process orders and book for pick up
• Trained new empolyees with work processes
• Pick, pack and confirm deliveries

Night shift

• Oversaw food preparation, production and presentation according to quality standards
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing
• Picked up heavy objects using proper lifting techniques to avoid personal injuries
• Confirmed items picked for orders by keying codes into system
• Followed order sheets to pick correct stock and prepare pallets
• Used RF scanners to document merchandise movements in store computer system.

Part time

• Educated customers on special pricing opportunities and company offerings
• Assisted customers in making payments on accounts and setting up payment plans
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Made outbound calls to obtain account information
• Set up and activated customer accounts
• Relayed productive customer feedback to marketing teams.

• Dealt with customers and assisting them
• Assisted customers in making payments on accounts and setting up payment plans
• Maintained knowledge of company products and services to promptly resolve complaints and concerns
• Evaluated and authenticated returns, exchanges and voids.

• Placed mail into appropriate PO boxes
• Assisted customers in receiving oversized parcels by carrying items inside
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.