Ava Cunningham
Tauranga,Bay Of Plenty
Summary
Cheerful and upbeat attitude with customer service experience, with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
I have experience in different areas and I am passionate to expand my skill set, going past my comfort zone and trying new things with people of all different cultures, ages or genders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Debt Collector
Intercoll
Christchurch
12.2024 - 02.2025
- Collected on delinquent accounts to reduce overdue balances.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
Customer Service Specialist
Avanti Finance
Auckland
11.2021 - 11.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 100 to 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Bartender
Original Sin
Christchurch
12.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, setting up for incoming shift, and restocking inventory.
Collections Consultant
Save My Bacon
Christchurch, CAN
11.2022 - 11.2024
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
Call Center Customer Service Representative
Simply Security
Auckland
02.2021 - 11.2021
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier/Waitress
Burgerfuel
Tauranga
06.2019 - 12.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
High School Diploma -
Mount Maunganui
Tauranga09.2020
High School Diploma -
ATC Military Prep
Auckland02.2020
Skills
- Customer support
- Business development understanding
- Collection Agency Relations
- Calm and Professional Under Pressure
Certification
- First Aid training course, NZSE - 2020
- Employee of the month, Simply Security - 2021
Timeline
Debt Collector
Intercoll
12.2024 - 02.2025
Bartender
Original Sin
12.2024 - 02.2025
Collections Consultant
Save My Bacon
11.2022 - 11.2024
Customer Service Specialist
Avanti Finance
11.2021 - 11.2022
Call Center Customer Service Representative
Simply Security
02.2021 - 11.2021
Cashier/Waitress
Burgerfuel
06.2019 - 12.2019
High School Diploma -
Mount Maunganui
High School Diploma -
ATC Military Prep